TROUBLESHOOTING
14
PROBLEM
Water remains around the bath
rim or drain.
Bath bottom moves during use.
Bath moves relative to the walls
during use.
Protective plastic film will not come off.
Electronic control fails to operate
Motor will not stop/ only some functions
on the electronic control pad are working.
Excessive noise from blower or pump.
Blower runs but no air comes out
through the jets.
Air outlets in jet heads are blocked.
The air heater seems not
to be functioning.
Note: The air heater is not designed
to heat your bathwater
, only to heat
the incoming air to body temperature.
Bath light will not light
SOLUTION
Check that the installation is level and that the bath is sitting firmly on its feet.
(Drain slope is built into the bath). Shim with adjustment wedges if necessary.
The bath is not sitting firmly on its feet. Shim with adjustment wedges or use
the alternate mortar bed installation technique.
The bath is not firmly supported under the rim. Check that 1”X2” supports contact
the underside of the rim. Modify as necessary.
Use a hair dryer to warm the plastic and the surface of the bath. NOTICE: RISK OF ELECTRICAL SHOCK.
THIS SHOULD NOT BE ATTEMPTED WHEN THERE IS ANY WATER OR MOISTURE PRESENT.
•Check the electrical power supply. Reset circuit or replace fuse if necessary.
•Check Ground Fault Circuit Interrupter (GFCI). Reset if tripped.
•If the system has been in operation for a long time it is possible that the thermal protection switch
has shut off the motor
. Turn off the system and wait 30 minutes for it to cool, then try again.
•Check the connections between the electronic control pad and the control module or pump.
•Shut off power to the bath at the breaker. Make certain that no water has infiltrated
the control pad. Try drying the pad with a hair dryer.
•Check for excessive humidity under your bath and around the control pad and control module.
Allow it dry out and provide for adequate ventilation as necessary.
•Most of the noise from your Whirlpool, Mass-air or Activ-air system actually comes from
the movement of the water.
•Check that the blower is firmly secured.
•Check that the pump is firmly in contact with the floor. Use adjustment shims and construction
adhesive to secure as necessary.
•Make certain that there are no obstructions close to the intake of the blower, and that it has
an adequate supply of fresh air.
•The bath can be insulated using bats of fiberglass around the tub. Make certain that you leave
a 30cm (12”) space around the pump or blower.
•Check that the main air hose from the blower to the manifold is properly connected. Reconnect
and tighten clamps as necessary.
•If the air outlets of a jet head are obstructed with soap or other residues, fill the tub with water
and brush them gently with a toothbrush. Turn the system ON then OFF several times.
•If the problem persists tap the jet heads with a spoon while the blower is running.
•T
o verify operation of the air heater
, fill the bath to working level. T
urn on the blower and let it run
for approximately 5 minutes. Carefully feel the flexible connection hose where it connects to
the blower. The hose should feel warm to the touch. If not, contact your local distributor.
•If your bath is installed against exterior walls, make cer
tain that they are properly insulated
to minimize heat loss. The air entering the blower should be at least 20
0
C.à
•Check that the blower is not drawing cold air from the basement or the space between the
floors via the hole for the drain plumbing. Block the hole using either foam or fiberglass insulation.
•People with sensitive-skins might experience a “cold air effect” caused by the sensation of the air
bubbles running along the wet skin and g
iving the bather a shivering sensation. Simply move
the body slightly away from the closest jet.
•Check light bulb and replace if necessary. (12V #912)
•Check air hose connections from air switch to control module.
TROUBLESHOOTING
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