Nespresso CREATISTA UNO - Troubleshooting Common Issues; Machine Operation and Power Issues; Coffee Flow and Quality Problems

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Buttons not illuminated - Check the water tank. If empty, fill with portable water.
- Machine turns OFF automatically.
See paragraph on «Energy Saving Concept».
- Press the Ristretto, Espresso, or Lungo button to turn to «ON-mode».
- Check the outlet: plug, voltage, fuse.
No steam or hot water - Press the Ristretto, Espresso, or Lungo button to turn to «ON-mode».
- Check the descale alert LED or the steam wand cleaning alert LED is on. If on,
descale or clean the steam wand.
- Do a manual purge by pressing and holding the Steam button for 3 seconds.
- Check the outlet: plug, voltage, fuse.
No coffee, no water, unusual coffee flow - Check if the water tank is correctly positioned, if empty, fill with potable
water.
- Descale the machine, if necessary.
Coffee is not hot enough - Preheat cup. - Descale the machine, if necessary.
The capsule lever does not close
completely
- Empty the capsule container. - Check that no capsule is blocked inside the machine (Note: do not put your
finger inside the machine).
Leakage (water under the machine) - Empty drip tray if full.
- Check drip tray is securely inserted.
- If problem persists, call the Nespresso Club.
No coffee flow, water goes directly into
the capsule bucket (despite inserted
capsule)
- Ensure capsule lever is closed. - Empty capsule bucket and check that no capsule is blocked inside the
machine. (NOTE: do not put finger inside the machine) If problem persists, call
the Nespresso Club.
Buttons flashing - Check the water tank. If empty, fill with potable water and brew a coffee.
- Check steam tip for blockages. Use pin cleaning tool stored under the water
tank to unblock each of the holes.
- Descale machine, if necessary.
- Complete a Clean Steam Wand cycle, if necessary.
Descale alert LED is on - Descale the machine.
Machine is ON but ceases to operate
- Turn off the machine.
- Wait 60 minutes and press the Ristretto, Espresso, or Lungo button to turn to
«ON-mode».
- Visit Nespresso.com or call the Nespresso Club to contact your local service
centre.
Machine is ON but ceases to operate
- Power machine off by holding the Ristretto, Espresso, or Lungo button.
- Wait 60 minutes and turn on. - If problem persists, call the Nespresso Club.
Machine turns to OFF mode
- To save energy the machine will turn to OFF mode after 10 minutes of non
use. See paragraph on «Energy Saving Concept».
- Press Ristretto, Espresso, or Lungo to turn to «ON-mode».
Troubleshooting