2424
EN
Troubleshooting
Videos are available on the App and on www.nespresso.com - Go to section «services».
Pairing has not succeeded. - Check that the Bluetooth
®
on the smartphone or tablet is activated.
- Check the compatibility of your smartphone or tablet with the machine
(see page 3).
- Ensure the smartphone or tablet is placed next to the machine during the
pairing
- Make sure to not turn ON any microwave close to the machine during
pairing.
If you want to unpair your machine,
via the app:
- Go on the App «Name», click on «Machine status»,then click on «Unpair
this machine».
- Click on «unpair this device» to confirm the unpairing.
- Note: In case of a unpairing, all the setups and specifications will be lost and
the machine will be reset to factory settings.
If you want to unpair your machine,
via the machine:
- Press simultaneously Ristretto and Espresso buttons and remove the plug
from the mains.
- Note: this action will deactivate the Bluetooth
®
function from the machine.
If you want to reactivate the Bluetooth
®
on your machine, via the machine:
- Please reset to factory settings. See paragraph on «Reset to Factory
Settings».
No light on the coffee buttons. - Machine turns OFF automatically. See paragraph on «Energy Saving
Concept».
- Check the mains: plug, voltage, fuse.
No coffee, no water, unusual coffee flow. - Check if the water tank is correctly positioned, if empty, fill with potable
water.
- Descale it if necessary.
Coffee is not hot enough. - Preheat cup. - Descale the machine if necessary.
The slider does not close completely or
the machine doesn't start brewing.
- Empty the capsule container. - Check that no capsule is blocked inside the machine.
(Note: do not put the finger inside the machine)
Leakage (water under the machine). - Empty drip tray if full. - If problem persists, call the Nespresso Club.
Maintenance light is ON. - Empty the used capsule container and check no capsules are blocked.
- Check the water tank. If empty, fill with potable water and brew a coffee.
- If problem persists, call the Nespresso Club.
Nespresso light is ON. - It means your capsules stock is empty. You can order capsules via the App
or Nespresso website.
3 coffee buttons flash quickly. - To exit the descaling mode, press and hold the 3 buttons for 6 seconds
until the confirmation with a beep.
- If problem persists, call the Nespresso Club, or check the App for more
information.
Water or coffee flow does not stop even
when pushing a coffee button.
- Gently move the slider towards the back of the machine to stop the flow.
No coffee flow, water goes directly into
the drip tray (despite inserted capsule).
- Pull the slider to ensure it is closed. - If problem persists, call the Nespresso Club.
Machine turns to OFF mode. - To save energy the machine will turn to OFF mode after 9 minutes of
non-use.
- See paragraph on «Energy Saving Concept».
- Press one of the coffee buttons to turn to "ON-mode" or open the slider.
To Next Page
Loading...
