Issue Solution
Failed to scan file share File share/volume might not be readable. Check manually
whether the file share is accessible/readable by running the
xcp
show
command.
Also, check if the
xcp.ini file is deleted. If it is deleted, rebuild
the
xcp.ini file by using the configure.sh script repair option.
Could not load file servers
Try a page refresh. If the problem persists, manually run the xcp
show
command on the prompt and check whether you can scan
the file server. If successful, raise a ticket with NetApp customer
support. If unsuccessful, check if the file server is active by
performing a manual check.
Check whether the
xcp.ini file and license files are in the
correct location. To reset the
xcp.ini file, run the configuration
script and select the Repair option. Next, select the menu option
to rebuild xcp.ini file.
Check the
xcpfalogs logs to see if the license needs renewal.
XCP File Analytics page is not displayed
after system reboot
XCP services might be down. Run the configuration script and
select the option to Repair. This will restart all the services that
are stopped.
The total space for an exported file system
on a given file server might show more
space compared to the allocated physical
storage.
This can happen when there are qtree level exports inside the
volume.
For example, if the volume size that is exported as
/vol1 is 10
GB and there is a qtree inside the volume
/vol1/qtree1, then
the
xcp show command will show the vol1 size as 10 GB and
the
qtree1 size as 10 GB. XCP File Analytics sums the space
of both exports and gives the total space, in this case,
20 GB. It
does not understand that
qtree1 is a logical space.
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