Issue Solution
HTTPD service failed Run configure again and select the installation option. If the
previous installation was successful, you can select the repair
option. If you are still getting the error, try manual steps as
follows:
1. Restart the HTTPD services:
sudo systemctl restart httpd
2. Check the HTTPD service status:
sudo systemctl status httpd | grep Active
Not able to open login page after
successful install
Verify that your system can ping the Linux machine where XCP
File Analytics is installed and HTTPD is running. If the services
are not running, run
configure and choose the repair option.
Verify that you are using a supported browser version. See the
IMT.
User login failed • Verify that you are using a supported browser version. See
the
IMT.
• Verify that the user is “admin” and the password is correct.
•
Verify that the XCP service is running by issuing
xcp
service status
.
• Verify that port 5030 is open on Linux. Open the application
at https:// <linux ip> :5030/api/xcp, and confirm that the
messagereads msg:
Missing Authorization Header.
•
Check whether the
xcp.ini file is present in the
/opt/NetApp/xFiles/xcp/ location. To reset the
xcp.ini file, run the configuration script and select the
Repair option. Next, select the menu option to rebuild
xcp.ini file.
•
Manually run the
xcp --listen command on the CLI and
try logging in. If you do not receive a request on the server,
re-check the installation and the ports used for
communication with the server. After you verify that the
installation is correct, run the
service xcp start
command to restart the service.
XCP GUI is not showing updated pages Clear the cache and try again
XCP service is not starting
To run the xcp service, use the sudo systemctl start xcp
command. Alternatively, run the configuration script and select
the Repair option to start the services that are stopped.
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