NetComm NF18 Series

Further information: www.leaptel.com.au/hardware
Correct as at: 27/11/2028
Modem Info Sheet
1
Netcomm NF18ACV
For optimal performance of your internet service Leaptel recommend connecting devices
directly to the router via an ethernet cable. Data intensive devices such as TV can effect Wi-Fi
performance on other devices if they use Wi-Fi rather than ethernet cables for connection.
Optimising Wi-Fi Performance
Wi-Fi speeds are not covered by our speed guarantee
Placement
Where you position your router can have a dramatic impact on your Wi-Fi performance. Wi-Fi works best when the router
is in an open space and not near other electronic devices. Routers should not be placed in metal cabinets or shelving as
this can lead to poor performance. You should consider what locations you mostly use Wi-Fi in and try and have the router
at or near to those locations. You may need to have internal cabling installed to position your router in an optimal position.
W-Fi Signals
Wi-Fi signals degrade signicantly when they go through any sort of barrier, walls, doors, furniture, people etc. Differ-
ent materials affect the strength of the signal in different ways. The further the signal travels through an object, the
more it degrades and the slower your Wi-Fi speed will be.
Wi-Fi Networks
The NetComm NF18 has two Wi-Fi networks that will both work with your connection. The 2.4GHz network is an
older technology that has a slower speed, but can travel further. The 5GHz network is a faster connection, but as it is a
higher frequency, has a smaller effective range. Wi-Fi networks can experience interference from other Wi-Fi networks
or other devices in the area that operate on the same frequencies. Your Wi-Fi settings can be changed, but we recom-
mend looking at the guides NetComm have published on their website - support.netcommwireless.com
Wi Network Range Speed
2.4 GHz Larger Slower
5 GHz Smaller Faster
Contact Us
By Phone
1300 205 327
9am-9pm Mon-Fri
9am-7pm Sat & Sun
Times are Melbourne
local time.
Online
leaptel.com.au
9am-9pm Mon-Fri
9am-7pm Sat & Sun
Times are Melbourne
local time.
Public Holiday Hours
Australian Public Holidays: Closed
Victorian Public Holiday: Weekend Hours
By Email
support@leaptel.com.au
This page will go through some quick troubleshooting tips as well as ways to optimise the use of your router.

NetComm NF18 Series Specifications

General

Category	Modem
USB Ports	1 x USB 2.0
Wi-Fi Standards	802.11b/g/n/ac
Wi-Fi Frequency	2.4GHz and 5GHz
Wi-Fi Speed	Up to 1200Mbps
Ethernet Ports	4
Security	WPA, WPA2
DSL Standards	VDSL2, ADSL2+
VoIP	Yes

Summary

Optimising Wi-Fi Performance

Router Placement for Wi-Fi

Router positioning impacts Wi-Fi performance; best in open space, away from electronics.

Wi-Fi Signal Degradation

Wi-Fi signals degrade through barriers like walls, furniture, and people, affecting speed.

Understanding Wi-Fi Networks

NetComm NF18 has 2.4GHz (slower, longer range) and 5GHz (faster, shorter range) networks.

Contacting Leaptel Support

Contact Us By Phone

Contact Leaptel by phone for support, with operating hours listed.

Contact Us Online

Contact Leaptel online via their website for support, with operating hours.

Public Holiday Contact Hours

Details operating hours for public holidays, noting closures.

Contact Us By Email

Contact Leaptel via email for support inquiries.

Troubleshooting Router Issues

Cannot Connect to Wi-Fi

Check router's 2.4G & 5G lights; log in to enable Wi-Fi if needed.

Wi-Fi Networks Disappeared

If 'LeapTel' networks are missing, router may be reset; contact support.

WAN Light Status

WAN light not on indicates connection issue or device off; check cabling.

DSL Light Status

DSL light issues indicate connection problems or faults; check sync status.

Red Internet Light

Red internet light signifies authentication problems; contact support.