8
Comcast XFINITY Self-Activation
Activate your Internet service by using Comcast XFINITY’s
self‑activation process. If you are unable to self‑activate your
modem router, call Comcast XFINITY customer service.
Before you start the self‑activation process, make sure that your
account number, account phone number, and login information
(your email address or user name and password) are nearby.
¾ To activate your Internet connection with Comcast
XFINITY’s self-activation process:
1. Close all web browsers.
2. Launch a web browser.
You are redirected to the XFINITY self‑activation page. If you
are not redirected to the XFINITY self‑activation page, visit
www.comcast.com/activate.
3. Provide your XFINITY credentials and complete the self‑
activation process.
This process might take up to 15 minutes, during which the
modem router reboots a couple of times.
4. If you are unable to activate your modem router using the
XFINITY self‑activation process, call Comcast XFINITY customer
service at 1‑800‑XFINITY (1‑800‑934‑6489):
a. When asked, provide your account information and provide
the modem router’s model number and MAC address, which
are on the product label.
b. Wait for Comcast XFINITY to confirm that your
modem router is active.
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