Troubleshooting 27
Troubleshooting
This chapter gives information about troubleshooting your wireless-N gigabit router. You can find
help with the following problems:
• “Basic Setup Checklist” on page 27
• “Checking Basic Router Functions” on page 28
• “Troubleshooting Login Problems” on page 30
• “Checking the Internet Service Connection” on page 31
• “Testing the Path from a PC to Your Router” on page 33
• “Testing the Path from a PC to the Internet” on page 34
Basic Setup Checklist
The following items are the most common errors made when initially setting up a router. Carefully
review the checklist to make sure that you have followed the recommended procedures.
Be sure to always start your network in this sequence:
1.
Turn off and unplug the modem from its power outlet, and turn off the wireless-N gigabit
router and computer.
2. Turn on the modem, and wait 2 minutes.
3. Turn on the wireless-N gigabit router, and wait 1 minute.
4. Turn on the computer.
Make sure that the Ethernet cables are securely plugged in:
1.
Verify that the Internet status light on the wireless-N gigabit router is lit if the Ethernet cable
to the wireless-N gigabit router from the modem is plugged in securely and the modem and
wireless-N gigabit router are both turned on (see “Front Panel” on page 3).
2. Verify that for each powered-on computer connected to the wireless-N gigabit router with a
securely plugged in Ethernet cable, the corresponding wireless-N gigabit router LAN port
status light is lit (see “Front Panel” on page 3). The label on the bottom of the wireless-N
gigabit router identifies the number of each LAN port (see “Router Label” on page 6).
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