viii User’s Reference Guide
Uploading configuration files ............................. 15-12
Restarting the system................................................ 15-13
Part III: Appendixes 15
Appendix A — Troubleshooting..................................................A-1
Configuration problems .................................................. A-1
SmartStart Troubleshooting.................................. A-2
Console connection problems ............................... A-2
Network problems................................................ A-2
Power outages............................................................... A-3
Technical support .......................................................... A-3
How to reach us................................................... A-3
Appendix B — Setting Up Internet Services...............................B-1
Finding an Internet service provider................................. B-1
Unique requirements............................................ B-2
Pricing and support.............................................. B-2
ISP’s Point of presence ........................................ B-2
Endorsements ..................................................... B-2
Deciding on an ISP account............................................ B-2
Setting up a Netopia R2020 account..................... B-2
Obtaining an IP host address ................................ B-2
SmartIP™............................................................ B-3
Obtaining information from the ISP.................................. B-3
Local LAN IP address information to obtain (NAT
enabled).............................................................. B-3
Local LAN IP address information to obtain (NAT-
disabled)............................................................. B-3
Appendix C — Understanding IP Addressing ..............................C-1
What is IP?.................................................................... C-1
About IP addressing....................................................... C-1
Subnets and subnet masks .................................. C-2
Example: Using subnets on a Class C IP internet.... C-3
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