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Netscout OneTouch AT G2 - User Manual

Netscout OneTouch  AT G2
396 pages
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Revised 01/2018 for Software Release v6.5.1
© 2018 NETSCOUT SYSTEMS, Inc. All Rights Reserved.
All product names are trademarks of their respective companies.
OneTouch
AT G2
and OneTouch
AT
Network Assistant
User Manual

Table of Contents

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Summary

Chapter 1: Get Acquainted

Overview of Features

Describes the OneTouch AT Network Assistant's capabilities and hardware features, including its rugged design and network analysis functions.

Safety Information

Provides essential safety warnings, precautions, and electrical symbols for operating the OneTouch AT analyzer safely.

AC Adapter and Battery

Details on using the AC adapter and the lithium-ion battery for powering the OneTouch AT analyzer and recharging.

Connectors, Keys, and LEDs

Identifies and describes the external hardware features of the OneTouch AT, including ports, buttons, and status indicators.

The HOME Screen

Explains the primary interface of the OneTouch AT, detailing its layout, icons, and interactive elements.

Touchscreen and Entering Text

Covers touchscreen gestures for navigation and methods for entering text using the on-screen keyboard.

Set Preferences

Guides users on configuring essential device settings like language, date/time, number formats, and timeouts.

Chapter 2: Setup Wizard

Setup Wizard Overview

Introduces the initial setup process for the OneTouch AT analyzer, covering cloud service and test configuration.

Connect to the Management Port

Provides instructions on establishing a network connection via the management port for setup and configuration.

Setting up the Cloud Service

Details the steps for configuring the Link-Live Cloud Service to enhance the analyzer's network testing capabilities.

Configuring Analyzer Settings and Tests

Guides users through setting up network parameters and tests, preparing the analyzer for AutoTest.

Chapter 3: Basic Operation

Adding User Tests

Explains how to create and add custom user tests to the HOME screen for specific network functionality verification.

Connect to a Network

Provides instructions on connecting the OneTouch AT analyzer to wired or Wi-Fi networks for testing.

Run AutoTest

Details how to initiate AutoTest, which performs comprehensive network infrastructure and user tests.

View Detailed Test Results

Guides users on how to access and interpret the detailed results of completed tests on the OneTouch AT.

Organize User Tests

Explains how to organize user tests into tiers and rename clouds for logical grouping and easier test management.

Chapter 4: Network Infrastructure Tests

OneTouch Instrument

Describes the OneTouch Instrument's function, configuration, and how to view its wired and Wi-Fi connection results.

Cable Test

Details the cable test procedure for verifying copper Ethernet cable integrity and optical power measurement.

Link Test

Explains how the analyzer collects and reports link statistics, including advertised and actual speed and duplex.

PoE Test

Describes the Power over Ethernet test, including its capabilities, configuration, and how it emulates a PD.

Wi-Fi Analysis

Covers analyzing 802.11 networks, APs, clients, and channels for troubleshooting connectivity and performance issues.

Nearest Switch Test

Details how to identify switch name, model, port, and VLAN, and reports SNMP parameters if enabled.

Wi-Fi Network Connect Test

Verifies user connectivity and network health by testing Wi-Fi authentication, association, and infrastructure.

DHCP Server Test

Analyzes the DHCP process, providing details on IP address acquisition, timing, and server identity.

Chapter 5: User Tests

To Add a User Test

Guides users through the process of creating and adding custom user tests to the HOME screen.

Ping (ICMP) Test

Explains the Ping test's purpose, configuration options, and how to interpret results for network reachability.

Connect (TCP) Test

Details the Connect (TCP) test for verifying application port availability and connectivity using a 3-way handshake.

Web (HTTP) Test

Covers the Web (HTTP) test for measuring end-user response time when downloading web pages.

Wired Performance Test

Describes point-to-point performance testing across wired networks for throughput, loss, latency, and jitter.

Wi-Fi Performance Test

Details testing Wi-Fi network performance, including throughput, loss, latency, and jitter metrics.

Chapter 6: Profiles

Profiles Overview

Introduces OneTouch analyzer profiles as named configurations for streamlining test procedures and operations.

Save a Profile

Provides steps on how to save the current analyzer configuration, including user tests and settings, into a profile.

Load a Profile

Explains how to select and load previously saved profiles to quickly configure the analyzer for specific tests.

Export and Import Profiles

Covers methods for quickly importing or exporting profile groups using FTP, Cloud Service, or mapped network drives.

Chapter 7: Wired Analysis

Wired Analysis Overview

Describes the process of discovering and analyzing wired hosts, access devices, and servers on a network.

SNMP Configuration

Details how to configure SNMP v1/v2 community strings and v3 credentials for comprehensive wired analysis.

To Show Wired Device Details

Guides users on how to tap a device button to view its detailed information, including utilization and errors.

Wired Device Sorts

Explains the various sorting keys available for organizing wired devices by name, IP address, MAC address, etc.

Path Analysis

Describes how Path Analysis traces connection points and identifies network issues like overloaded interfaces or errors.

Chapter 8: Wi-Fi Analysis

OneTouch AT G2 Wi-Fi Features

Highlights specific Wi-Fi capabilities supported by the OneTouch AT G2, including 802.11ac analysis.

Enable Wi-Fi and Connect Mode

Details how to enable Wi-Fi and configure the Connect Mode for network association during AutoTest.

Network Analysis

Provides a sortable list and graphical representation of discovered Wi-Fi networks with summary information.

Access Point Analysis

Covers analysis of discovered Access Points (APs), including summary information and trended measurements.

Client Analysis

Explains how to analyze discovered clients, providing summary information, graphical details, and filter options.

Channel Analysis

Offers an overview of Wi-Fi channel utilization, APs, and traffic, with sortable lists and graphical representations.

Locate Tool

Describes how to use the Locate function with a directional antenna to find APs, clients, or interferers.

Chapter 9: Tools

Test Settings

Details configuration options for wired and Wi-Fi tests, including Speed/Duplex, PoE, 802.1X, and IPv6.

Link-Live Cloud Tools

Covers tools for interacting with the Link-Live Cloud Service, including claiming units and setting up periodic AutoTest.

VoIP Analysis

Explains how to troubleshoot VoIP issues by analyzing traffic inline between a phone and switch.

iPerf Test

Describes using the iPerf Test tool for measuring UDP or TCP network capacity and throughput.

Wi-Fi Network Validation

Guides users on configuring and running Wi-Fi Network Validation tests to verify availability and coverage.

File Tools

Details file management operations like saving, importing, exporting, renaming, and deleting profiles and reports.

Maintenance Tools

Covers essential maintenance functions such as updating software, managing options, exporting logs, and factory resets.

Chapter 10: Packet Capture

Packet Capture Overview

Introduces packet capture as a method for recording network traffic for analysis and troubleshooting.

General Information about Capture Filters

Explains the use of capture filters to isolate specific packets relevant to troubleshooting network issues.

Wired Packet Capture Connection Options

Details connection methods for wired packet capture, including Port A only, Ports A and B, and Inline.

Wi-Fi Packet Capture

Covers capturing 802.11 packets on RF channels for analyzing and troubleshooting Wi-Fi problems.

Start Packet Capture

Provides instructions on initiating packet capture, configuring filenames, and starting the capture process.

Stop Packet Capture

Explains the conditions under which packet capture is terminated, including file size limits and manual stopping.

Chapter 11: Managing Files

Using the Built-in File Manager

Guides users on managing files like profiles, reports, and screens using the analyzer's built-in file manager.

MANAGE Files

Details how to access the manage interface for files in Profiles, ACLs, Reports, or Screens directories.

RENAME Files

Explains how to change the names of profiles, AP authorization lists, reports, or screens.

EXPORT Files

Covers saving copies of files (.pdf, .xml, .png) to internal memory, SD card, or USB flash drive.

IMPORT Files

Provides instructions on importing profiles, AP authorization lists, reports, or screens from external media.

Remote User Interface and File Access

Explains how to access the analyzer remotely via management port using FTP, web browser, or mapped network drive.

Chapter 12: Maintenance

Maintenance Overview

Provides general warnings and guidelines for maintaining the OneTouch AT analyzer safely and effectively.

Clean the Analyzer

Details the proper procedure for cleaning the touchscreen and case using appropriate materials.

Extend the Life of the Battery

Offers tips on battery care, including frequent recharging and avoiding extreme temperatures to prolong lifespan.

Store the Analyzer

Provides guidance on storing the analyzer and its battery properly for long-term preservation.

Remove and Install the Battery

Explains the step-by-step process for safely removing and installing the battery pack in the analyzer.

Chapter 13: Link-Live Cloud Service

Overview

Introduces the Link-Live Cloud Service for viewing, organizing, and managing test results remotely.

Link-Live Cloud Service Support Page

Provides information on accessing support resources for managing OneTouch AT test results and reports.

Setting Up and Accessing the Cloud Service

Guides users through the initial setup of the Link-Live Cloud Service, including account creation and unit claiming.

Claiming Your Unit

Details the process for claiming the OneTouch AT analyzer within the Link-Live Cloud Service.

Setting up Periodic AutoTest

Explains how to configure the analyzer for periodic AutoTests to baseline performance and troubleshoot intermittent issues.

Remote Access from the Cloud

Covers enabling and preparing the unit for remote access and control via the Link-Live Cloud Service.

Chapter 14: Specifications

Environmental and Regulatory Specifications

Lists operating and storage conditions, including temperature, humidity, shock, vibration, altitude, and safety standards.

Cables

Details supported cable types, length measurement capabilities, and accuracy specifications.

Network Ports

Describes the available network analysis ports, including RJ-45 Ethernet and SFP connectors.

Wi-Fi Antennas

Provides specifications for internal and external Wi-Fi antennas, including frequency range and gain.

Wi-Fi Adapter

Lists details about the Wi-Fi adapter, including applicant, equipment name, model number, and manufacturer.

Power

Specifies power requirements, including AC adapter input/output, battery type, life, and charge time.

Certifications and Compliance

Lists relevant certifications and compliance statements, including CE, CSA, Australian standards, and EMC.

Memory

Details the analyzer's memory specifications, including internal memory, SD card, and USB 2.0 port.

FCC and IC Interference Statement

Provides regulatory statements regarding FCC and Industry Canada interference compliance for Class A digital devices.

Exposure to RF Energy

Explains the device's compliance with RF energy exposure requirements and guidelines.

Netscout OneTouch AT G2 Specifications

General IconGeneral
BrandNetscout
ModelOneTouch AT G2
CategoryTest Equipment
LanguageEnglish

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