Got Questions? Let Us Help! Email SUPPORT@NEUMITECH.COM
I Now Have Additional Questions...
Here are some common questions and answers. If you have additional questions, please email
SUPPORT@NEUMITECH.COM for additional help!
Video does not play or plays with problems
The media player supports video, music, and photo files that meet the following requirements:
Video File Support
• Container files: MKV, MP4, MOV, VOB, AVI, TS, M2TS, WMV
• MPEG1, MPEG2, MPEG4/ASP, VP8 – maximum 1920x1080@60fps, 50mbps
• H.264/AVC, H.265/HEVC – maximum 4096x2304@60fps, 200mbps
Music File Support
• Formats: MP3, FLAC, OGG, APE, AAC
• Bitrate: 32kbps to 320kbps
Photo File Support
• Formats: JPG, PNG, GIF (non-animated), BMP
The most common cause for videos not playing is an unsupported video codec or a resolution that
is higher than the maximum supported. You can use the free MediaInfo tool at
https://mediaarea.net/MediaInfoOnline to check if your video satisfies these requirements.
Videos that do not play can be recoded using free software to be compatible. Please email our
support team at SUPPORT@NEUMITECH.COM if you need help doing the conversion.
The USB drive or Micro SD card cannot be read
For USB drives and Micro SD cards, check that the drive is using FAT32, exFAT, or NTFS file
system. Some drives come with hidden files from the factory that may cause error messages.
Please try copying all files off of the drive, reformatting the drive, and then copying the files back
onto the drive.
The media player does not support Micro SD cards or USB drives that other file systems such as
HFS+, or EXT3/4. Please email SUPPORT@NEUMITECH.COM if you need help troubleshooting
storage-related issues.
Photos are displayed sideways or upside down
The media player is designed to display photos as-is without making any changes to them. This
ensures that your photos are never accidentally damaged or overwritten. The rotation function
provided by the media player only changes how the current photo is shown on screen – the
To Next Page
Loading...
