NewAir AI-215SS - User Manual

Questions and Answers

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John RodriguezAug 16, 2025
Why is my NewAir AI-215SS Ice Maker not making ice even though it seems normal?
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  Sarah PadillaAug 16, 2025
  If your NewAir ice maker seems to be running normally but isn't producing ice, it could be due to a refrigerant leak, a blocked pipe in the cooling system, or high ambient or water temperature in the inner tank. It is also recommended to run the ice maker below 90°F and pour colder water into the tank. For potential refrigerant leaks or blocked pipes, consult a qualified technician.
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Alexandra WilsonAug 19, 2025
How to fix NewAir AI-215SS Ice Maker when “ICE BUCKET FULL” light is on?
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  Megan HaleyAug 19, 2025
  If the “ICE BUCKET FULL” indicator light is illuminated on your NewAir ice maker, it simply means that the ice basket is full. Remove the ice from the basket to resolve the issue.
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Daniel SandovalAug 22, 2025
What to do if the “ADD WATER” light is on in my NewAir AI-215SS Ice Maker?
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  Michael EstradaAug 22, 2025
  If the “ADD WATER” indicator light is on, it means there isn't enough water in the tank. Turn off the NewAir ice maker by pressing “POWER”, fill the reservoir with water, and then press “POWER” again to restart the unit.
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robert31Aug 26, 2025
How to stop NewAir AI-215SS cubes from sticking together?
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  lhallAug 26, 2025
  If the ice cubes from your NewAir ice maker are sticking together, it could be due to a long ice cycle or low water temperature in the inner tank. Stop the ice maker, let the ice block melt, select a smaller ice size, and restart it. Additionally, changing the water in the inner tank can help, ideally using water between 45°F and 90°F.
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Lisa WhiteAug 28, 2025
Why are my NewAir Ice Maker cubes too small?
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  Gregory NguyenAug 28, 2025
  If your NewAir ice maker is producing small ice cubes, the ambient or water temperature might be too high, or the compressor may need to warm up. Try selecting a larger ice cube size by pressing the “SELECT” button. If it's the first time using the unit, allow it to cycle a few times, as this should result in larger cubes.
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shelby80Aug 31, 2025
Why does my NewAir AI-215SS Ice Maker produce ice with a plastic taste?
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  Kevin BurnsAug 31, 2025
  If the ice from your NewAir ice maker has a plastic taste, the unit's interior likely needs cleaning. Add a tablespoon of lemon juice or vinegar to a full tank of water and allow the ice maker to cycle a few times to resolve this.
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mercergabrielSep 3, 2025
What does it mean when the “WARNING” light is on my NewAir AI-215SS?
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  Christopher WebbSep 3, 2025
  If the “WARNING” indicator light is on, the ice shovel might not be able to rotate. Check for ice cubes blocking the ice shovel. If there are no obstructions, consult a certified technician to inspect the motor and micro switch.
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nhowardSep 6, 2025
Why is my NewAir AI-215SS making a block of ice instead of cubes?
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  Gina SalazarSep 6, 2025
  If your NewAir ice maker is producing a large block of ice instead of individual cubes, the ambient temperature may be too low. Unplug the unit and allow the ice to thaw out. Let the ice maker defrost for a few hours before restarting it.
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Hunter MarquezSep 9, 2025
Why are the ice cubes from my NewAir Ice Maker cloudy?
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  James BrownSep 9, 2025
  Cloudy ice cubes from your NewAir ice maker are typically due to trace minerals in the water or the ice being produced too quickly. This cloudiness is normal and occurs because gases can no longer remain dissolved as ice develops rapidly, forming microscopic bubbles.
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Raymond WallaceSep 12, 2025
What to do if the “WARNING” Ice-full detecting indicator flashes on my NewAir AI-215SS?
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  Pamela DrakeSep 12, 2025
  If the “WARNING” Ice-full detecting indicator flashes for 20 seconds when starting or during operation, it indicates that the interior tank is malfunctioning. Consult a qualified technician to check the sensor or replace it.

Summary

Specifications

Register Product Online

Safety Information and Warnings

Parts List

Control Panel Overview

Control Panel Buttons

Explains the function of the ON/OFF, SELECT, TIMER, and CLEAN buttons on the ice maker's control panel.

LCD Display Symbols

Details the meaning of various icons and indicators displayed on the ice maker's LCD screen.

Assembly and Installation

Operating Instructions

Making Ice

Step-by-step guide on how to operate the ice maker to produce ice cubes, including water filling and size selection.

Using the Timer

Instructions on how to set the ON-TIMER and OFF-TIMER programs for the ice maker.

Cleaning and Maintenance

Storage

Guidelines for properly storing the ice maker to prevent mold and mildew, including cleaning procedures.

Troubleshooting

Limited Manufacturers Warranty

Warranty Terms

Outlines the duration and conditions of the manufacturer's warranty for the ice maker's components.

Warranty Exclusions

Lists situations and damages that are not covered by the ice maker's limited manufacturer's warranty.

Obtaining Service

Provides instructions on how to claim warranty service, including required documentation and contact information.

NewAir AI-215SS Specifications

General

Ice Storage Capacity	1.5 lbs
Ice Shape	Bullet
Ice Size	Small, Medium, Large
Voltage	115V
Material	Stainless Steel
Type	Portable Ice Maker
Power Consumption	120W
Certifications	ETL