NEWERTECH VOYAGER Q
SUPPORT RESOURCES
4
SUPPORT RESOURCES
3.1 FORMATTING
For formatting information, including instructions on how to format your Voyager Q for Mac
or Windows, go to: www.newertech.com/sup port#format
3.2 CONNECTIVITY NOTES
• Only one interface (USB 3.0, eSATA, FireWire 800, Firewire 400) at a time can be used. When
more than one interface cable is connected, the fastest interface has priority.
• For the safe removal of your drive and to assure that no data is lost, always eject or unmount
the drive from your operating system before powering off.
• In order for the computer to access volumes larger than 2TB, the operating system needs
to support large volumes (e.g., Windows Vista or Mac OS X 10.4 and above).
3.3 TROUBLESHOOTING
Begin your troubleshooting by verifying that the power cable is connected to the Voyager
Q and to a power source. If the power cable is connected to a power strip, make sure that
the power switch on the strip is turned on. Then, simply verify that both ends of your cables
are properly plugged into the computer and the Voyager Q. If the Voyager Q is still not
working properly, try connecting to another interface such as the USB connection. You can
also connect the Voyager Q to a different computer. You can also check our Frequently
Asked Questions online at: www.newertech.com/support/faq
If problems persist, consult see Section 3.5 for information on contacting technical support.
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