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Take steps described in the tables below to solve simple problems before contacting
customer service.
If you suspect something wrong with the unit, immediately turn the power off and
disconnect the power connector from the unit. Never try to repair the unit yourself
because it is dangerous to do so.
Other possibilities:
Static or other external interference may cause the player function abnormally. In order to
recover normal status, please unplug the power supply cord and then plug it into the
outlet again to reset the player. If the problems still exist, please cut off the power supply
and consult your service center or the qualified technician.
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
There is no sound
The volume may be turned
down or muted by remote
control.
Turn up the volume o
unmute by remote control.
The remote control
does not work
There may be some
obstructions between the
remote control and the
player.
Remove the obstruction
between the remote control
and the player.
The remote control may not
be pointed at the player.
Point the remote control at
the player directly.
The batteries of remote
control may be out of powe