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Nieco Corporation - Model MPB94
The Nieco warranty does not cover the following:
1. Ordinary wear and tear, deterioration or damage.
2
. Defects in parts or performance caused by improper cleaning, maintenance or adjustment.
3. Adjustments and re-calibrations are not covered by warranty except when a part needing such is
replaced under warranty by a Nieco servicer.
4. Misuse or improper cleaning or assembly of the broiler and its components.
5
. External causes of defective performance. This includes gas and electrical supply and hookup parts
and all exhaust components and exhaust adjustment.
6. Machines that have been improperly repaired by non-Nieco servicers.
7. Machines with parts installed which Nieco does not approve or supply. Approved parts are available
from your Nieco Service Center, Distributor or otherwise authorized Nieco parts seller. No other parts
have been tested or approved by Nieco or Burger King Corporation and no other parts have been
approved as a component of the broiler by approval agencies including, NSF, CSA, CE, SVGW and
AGA. Burger King Corporation patents certain parts. These patented components are available through
the Nieco supply system.
8. Burning components after six months of service. These burning components include gas burners of
all types, protective shields, reverberators, electric elements, pilot lights, thermocouples, or gas
orifices of any type. Note however that this warranty does not apply to parts that are damaged or
destroyed due to normal service or improper or non-cleaning.
Warranty items, labor or parts, are available only from your Nieco Service Center or Distributor who started up
your machine unless other arrangements as described below are made with Nieco. Some parts suppliers, while
an authorized Nieco parts supplier, are not an authorized warranty center or warranty parts supplier.
Labor warranty is subject to these limitations:
1. Labor warranty work is to be performed during regular working hours. Off-hour labor may be subject
to additional charge by the servicer.
2. One-hour travel in each direction to the restaurant from the servicer’s place of business is included.
Restaurants in more distant or remote locations may be charged additional travel time or overnight accommoda-
tion, if necessary.
Your Nieco Service Center or Distributor will make warranty decisions. Nieco has provided our servicers with
guidelines for warranty work and standards for repair time. If your Nieco servicer rejects your warranty claim,
you are required to pay the servicer even though you dispute the charge. To dispute any warranty decision, first
contact the Service Center or Distributor principals. If you are not satisfied, contact your Nieco Regional
Manager or the Nieco Service Manager or any Nieco Customer Service administrator. Nieco will immediately
investigate your claim and make a warranty decision. If you are still not satisfied, appeal your claim to RSI or BK
Supply Management who will jointly investigate with Nieco management and make a final decision. If you have
paid your servicer and your claim is honored, your money will be refunded. You are responsible for paying the
servicer when due, however, regardless of the status of any claim.
If you are supplied warranty parts without warranty labor, Nieco or your warranty parts supplier may require the
parts to be returned to the factory as a condition of receiving the warranty parts. This is particularly true of high
value important components as motors and controls, or any parts showing a pattern of failure. If required, Nieco
will pay the return freight cost and give instructions via your servicer on how to return the parts. Warranty parts
will be shipped by your Distributor or Service Center from their parts center by the least expensive means. If you
require more immediate shipment, your service parts supplier may charge additional for this expedited freight
service.
If you have qualified maintenance employees or wish to use a qualified non-Nieco agency for warranty labor
service otherwise covered under this Nieco warranty, you or your servicer may apply to your Nieco Regional
Manager for certification as an alternate Nieco servicer. Such servicer shall be solely responsible to the using
customer for all actions and liabilities. If the Nieco Regional Manager qualifies such servicer, Nieco will pay
scheduled warranty allowances to the customer for warranty work performed by these alternative servicers. This
payment will not include any travel time. Nieco will provide this schedule and limitations when the servicer is
qualified and accepted.
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