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1-877-646-5288
Troubleshooting Guide
Replacement Parts
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, please visit our website: www.ninjakitchen.com
or feel free to contact customer service: 1-877-646-5288.
PROBLEMS POSSIBLE REASONS & SOLUTIONS
Motor Doesn’t Start or
Attachment Doesn’t Rotate.
Make sure the container is securely locked on the motor base.
Make sure the lid is securely on the container in the correct position (align arrows).
The appliance is turned “Off”. Press the power button (
) to turn “On”.
Check that the plug is securely inserted into the electrical outlet.
Check the fuse or circuit breaker.
The unit has overheated or overloaded. Unplug and wait approximately 15
minutes before usingagain.
Check to make sure the unit is not overloaded.
Food is Unevenly Chopped.
Either you are chopping too much food at one time, or the pieces are not of even
size and processing smaller amounts per batch.
Food is Chopped Too Fine or is
Too Watery.
The food has been over processed. Use pulse button for controlled processing.
Food Collects On Lid or On the
Sides of the Container.
The mixture is too thick. Add more liquid.
You Cannot Achieve Snow
From Solid Ice.
Do not use ice that has been sitting out or has started to melt. Use ice straight
from the freezer.
Start with a few pulses and then go to a continuous blending cycle.
Motor Base Won’t Stick to
Counter or Table Top.
Make sure surface and suction feet are wiped clean. Suction feet will only stick to
smooth surfaces. Suction feet WILL NOT stick on some surfaces such as, wood,
tile and non-polished finishes.
DO NOT attempt to use appliance when the motor base is stuck to a surface that
is not secure, (cutting board, platter, plates, etc.).
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