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*K-Cup is a registered trademark of Keurig Green Mountain, Inc. Use of the K-Cup trademark does not imply any affiliation with
or endorsement by Keurig Green Mountain, Inc.
PROBLEMS POSSIBLE REASONS & SOLUTIONS
Brew cycle is too slow.
A carafe brew will take approximately 8 minutes and a single cup will take approximately 4 minutes.
If the brew cycle is taking longer than normal, run the Clean Cycle with the descaling solution.
My cup, travel mug, or
carafe overflowed.
The cup, travel mug or carafe may not have been empty prior to brewing.
The water exceeded the Max Fill line on the water reservoir prior to brewing.
The Ninja
Coffee Bar
™
System is designed to dispense the following amounts on Classic
brew:
Cup 281 ml
XL Cup 340 ml
Travel Mug 414 ml
XL Multi-Serve 532 ml
Half Carafe 828 ml
Carafe 1.27 L
Please ensure you are using at least a 350 ml cup for the Cup size, 415 ml cup for the
XL Cup size, 475 ml travel mug for the Travel Mug size, and 590 ml travel mug for the XL
Multi-Serve size.
NOTE: On Rich Brew and Over Ice Brew there will be less volume dispensed. Specialty
Brew will deliver approximately 118 ml and Cafe Forte will deliver approximately 236 ml.
Brew basket
overflowed.
The bottom opening is clogged. This can happen with finely ground coffee or too many
coffee grounds in the brew basket. Medium-ground coffee is recommended.
My water reservoir is
leaking.
If water was filled above the Max Fill line, water may overflow from the overflow hole at the top
of the hand grip. Remove the water reservoir from the brewer and empty to the Max Fill line.
Water left in my
reservoir.
Fill the reservoir with water up to, but not exceeding, the Max Fill line and Auto-iQ
™
One-
Touch Intelligence will only use the water needed for the brew size and style selected.
After a brew you may notice leftover water in your water reservoir after filling to the
minimum fill line of the size selected. The water reservoir markings are minimum fill lines
that indicate if there is enough water for the proper brew size in the reservoir, but all
brew styles use different amounts of water to create the proper flavor and concentration.
You can brew multiple cups before needing to refill.
Does it take coffee
pods?
This brewer is designed to brew coffee grounds only. Do not insert pods or K-Cups
®*
.
My Ninja Coffee Bar
System is leaking.
Ensure you are filling your water reservoir up to, but not exceeding, the Max Fill line.
After removing the water reservoir, there may be a small amount of water in the reservoir
valve. This can be easily removed with a dry cloth.
If the leak is coming from the brew basket, make sure that all parts are assembled
correctly and securely. If the leak is coming from the bottom of the brewer, call customer
service at 1-877-646-5288.
Why is the second cup
that I brewed hotter
than the first cup?
Once the Ninja Coffee Bar System has brewed the first cup, the brewing system is pre-
warmed. This enables any following brews to be slightly hotter. For a hot first cup, try
pre-warming your mug. Or after plugging in and turning on your brewer by pressing the
Power button, allow 3 minutes for your brewer to preheat.
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