TROUBLESHOOTING GUIDE – CONT'D
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ninjakitchen.com
ninjakitchen.com
CHECK IGNITION SYSTEM:
When you press and turn the BURNER DIAL, you should hear a “ticking” sound. If you do not hear the
ticking sound, follow the below steps.
CONFIRM YOUR GRILL IS PLUGGED IN:
The grill needs to be plugged in to ignite. After you have confirmed grill is plugged in, retry igniting.
If ignition is still unsuccessful, unplug the grill and proceed to check the wire connections.
CHECK WIRES:
Ensure grill is unplugged, gas is o, and Burner dial is in OFF position. Check ignition module wires
are properly connected and have no visible damage. These connectors should be damage free and
fully installed to ensure proper connectivity.If connectors are loose, fix connection and retry igniting.
IMPORTANT: If wires are damaged, call customer service 1-855-427-5125.
GAS FLOW ISSUES
SYMPTOMS
• Uneven heating, or grill will not reach set
temperature.
• Pilot burner doesn’t ignite.
• Pilot burner is lit but main burners are not or
will not ignite.
• Flame height is low during preheat, or when
grill is set to 600°F and lid is open.
• Flames don’t spread fully across entire length
of burner.
• I mproper flame pattern across burners.
• Flame color appears yellow and behavior is
irregular.
SOAPY WATER TEST
• Combine 1 tsp. soap with 1 cup of water in a
spray bottle.
• Spray mixture on all of gas lines and
connection points.
• If you see expanding large bubbles, then you
have a gas leak.
• If you have a gas leak, shut o gas and call
customer service at 1-855-427-5125.
PROBLEM RESOLUTION
Gas flow issue
Ensure gas flow is o.
Unscrew regulator hose.
Screw regulator hose back on, ensuring
connection is not cross-threaded. Propane
tanks often have a fail-safe mechanism to
restrict flow of gas in the case of abnormal flow.
This can happen if the regulator hose is not
screwed on properly.
Low or empty propane tank Refill or replace tank.
Bent or kinked regulator hose
Ensure gas flow is o.
Straighten bent or kinked regulator hose.
Perform a soapy water test.
If soapy water test passes, problem has been
resolved.
If soapy water test fails, replace regulator hose.
Bent or kinked corrugated gas line
Ensure gas flow is o.
Straighten bent or kinked regulator hose.
Perform a soapy water test.
If soapy water test passes, problem has been
resolved.
If soapy water test fails, call customer service
1-855-427-5125 and do not use your grill.
Burner ports are dirty
Ensure gas flow is o, and burner dial is in
OFF position.
Clean burner ports
(Refer to Cleaning & Maintenance section.)
"TRN GAS OFF" error message appears
Grill is plugged in while ignition dial is not
in the O OFF position. Turn dial to O OFF
position.
Grill is running but temperature is not
responding to set point and is dropping
unexpectedly.
This could be caused by burner blowout or
low gas level. Turn ignition dial to O OFF,
then attempt to reignite flame. If reignition is
unsuccessful, check tank fuel level.
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