Nintendo Switch Pro Controller - User Manual

Trouble Shooting Steps
Nintendo Switch Pro Controller Power Issues
Applies to: Nintendo Switch
Description:
The Nintendo Switch Pro Controller does not power on, cannot be charged, or the
battery charge does not last very long.
Additional Information:
 The Nintendo Switch Pro Controller takes approximately 6 hours to fully charge.
 When fully charged, the battery duration for the Nintendo Switch Pro Controller can last
approximately 40 hours. This can be shorter depending on the software application and
functions being used.
What to Do:
1. Reset the AC adapter by leaving it unplugged from both ends for at least 30 seconds.
o While performing this step, verify you are using the Nintendo Switch AC adapter (model
No. HAC-002) and check for any cuts, kinks, frayed cables, etc.

Summary

Nintendo Switch Pro Controller Power Issues

Resetting the AC Adapter

Reset the AC adapter by unplugging it, verifying the correct model (HAC-002), and checking for cable damage.

Connecting the AC Adapter

Connect the AC adapter directly to the Pro Controller and wall outlet. The recharge LED indicates charging status.

Control Sticks Not Responding Correctly

System Update and Controller Verification

Ensure the console has the latest system update and verify the Pro Controller has power and is paired.

Calibrating and Resetting Control Sticks

Calibrate the control sticks. If issues persist, reset the controller using the SYNC Button.

Compatibility and Interference Checks

Check software compatibility, decrease distance to console, and minimize wireless interference.

How to Pair the Nintendo Switch Pro Controller

USB Connection Pairing

Pair the Pro Controller to the Nintendo Switch console by connecting it to the dock via USB cable (HAC-010).

Button Pairing or Wireless Pairing

Pair the Pro Controller wirelessly by navigating to Controllers > Change Grip and Order and pressing the SYNC button.

Nintendo Switch Pro Controller Buttons Not Responding

Initial Checks and Controller Sync

Ensure console updates, controller power, and successful syncing with the console.

Resetting and Testing Controller Buttons

Reset the Pro Controller using the SYNC button and test button inputs for responsiveness.

Troubleshooting Button Issues

Verify game compatibility, check distance, minimize interference, and test with different software.

Pro Controller Motion Controls Not Responding

System Updates and Controller Charge

Ensure the console has the latest system update and the Pro Controller battery is charged.

Controller Reset and Calibration

Reset the Pro Controller and calibrate its motion controls, ensuring no obstructions.

Software Compatibility for Motion Controls

Confirm that the software or application supports motion controls and that they are activated.

Overview

1. Function Description
2. Usage Features
3. Maintenance Features

This document provides troubleshooting steps for common issues encountered with the Nintendo Switch Pro Controller, covering power, control stick, button, and motion control problems.

Function Description:

The Nintendo Switch Pro Controller is an accessory designed for use with the Nintendo Switch console, offering an alternative control method to the Joy-Cons. It allows users to play games and interact with the console, providing a more traditional gamepad experience. The controller features control sticks for directional input, various buttons for actions, and motion controls for games that utilize tilt or shake functionality. It connects wirelessly to the Nintendo Switch console, allowing for flexible gameplay.

Usage Features:

• Powering On and Charging: The Pro Controller requires power to operate. It can be charged using the Nintendo Switch AC adapter (model No. HAC-002). A full charge takes approximately 6 hours and provides about 40 hours of battery life, though this duration can vary based on the software application and functions in use. While charging, a recharge LED on the controller remains lit, turning off once fully charged.
• Pairing with the Console: The Pro Controller needs to be paired with the Nintendo Switch console to function. This can be done via USB Connection Pairing or Button Pairing (Wireless Pairing). For USB Connection Pairing, the console is placed in the dock, and the Pro Controller is connected to the dock using the included USB cable (model No. HAC-010). For Button Pairing, from the HOME Menu, users select "Controllers" then "Change Grip and Order," and then press and hold the SYNC Button on the Pro Controller for at least one second. The console must be powered on for pairing; it cannot be paired while powered off or in sleep mode.
• Player LEDs: Once paired, the player LED(s) corresponding to the controller number will remain lit. If the player LEDs blink and remain lit, the controller is already paired. If they light up in a sequence and then shut off, the controller needs to be paired. If no player LEDs light up, the controller is out of power and requires recharging.
• Control Stick Input: The control sticks provide directional input for games. If they are not responding correctly, calibration is recommended.
• Button Input: The various buttons on the controller allow for in-game actions. If buttons are unresponsive, a button input test can be performed.
• Motion Controls: The Pro Controller supports motion controls, such as tilt or shake, for compatible games. These controls may require manual activation in some games, like Mario Kart 8 Deluxe. Calibration of motion controls is also possible.
• Wireless Connectivity: The controller connects wirelessly to the console. Up to eight wireless controllers can be paired, though the maximum number connected simultaneously may vary based on controller types and features used. To minimize wireless interference, it's advised not to place the console behind a TV, under metal objects, or within three to four feet of other wireless devices.
• Compatibility: It's important to ensure that the software or game being played is compatible with the Pro Controller and its specific features (e.g., motion controls). Checking the software manual or game packaging is recommended.

Maintenance Features:

• AC Adapter Verification: When troubleshooting power issues, users should verify they are using the official Nintendo Switch AC adapter (model No. HAC-002) and inspect it for any physical damage like cuts, kinks, or frayed cables. If damage is found or an incorrect charger is used, replacing it with the correct accessory is advised.
• AC Adapter Reset: To address power issues, the AC adapter can be reset by unplugging it from both ends for at least 30 seconds.
• System and Firmware Updates: Keeping the Nintendo Switch console's system software and the Pro Controller's firmware updated to the latest versions is crucial for optimal performance and to resolve potential issues.
• Controller Reset: For various issues, including unresponsive control sticks or buttons, the Pro Controller can be reset by pressing the SYNC Button once, then pressing any other button to power it on again.
• Calibration: Both control sticks and motion controls can be calibrated to ensure accurate input. If calibration fails, a controller reset might be necessary.
• Physical Inspection: When motion controls are not working, users should ensure that nothing, such as protective covers or skins, is covering the Pro Controller, which could interfere with its sensors.
• Troubleshooting Steps: The document outlines a systematic approach to troubleshooting, including verifying power, pairing, updating software/firmware, resetting the controller, and testing inputs. If issues persist after these steps, especially for severe or consistent problems, repair or replacement of the controller may be necessary. For occasional button issues, continued use for a few weeks is suggested to see if it affects gameplay.

Nintendo Switch Pro Controller Specifications