Nirvana E60 - TECHNICAL ASSISTANCE SERVICE; SERVICE CALL; BEFORE PLACING A CALL FOR SERVICE

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QUESTIONS‐ANSWERS
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HEATPUMPFAILSTOOPERATE...
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Isthedisplayilluminated?
Isthegreenlightilluminated?Ifnot,ensurethebreakeristurnedON.Theredlightilluminateswhentheunitruns
only(fan,compressor,etc.)
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HEATPUMPRUNNING...BUTISITHEATING?
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Istheairblowingoutofthetopoftheunitnoticeablycoolerthanthesurroundingair?
(A9°Fto12°Fdifferenceistypical.)Besureallaircoilsurfacesarefreefromobstructions(roofoverhangs,
landscaping,walls,fences,etc.,canrestrictairflow).Theheatpumpneedsgoodairflowtooperateatpeakefficiency.
Howmanyhours/daydoesthecirculatingpumpoperate?
Coolerweatherconditions,orheatingtoahigherthannormal,maynecessitaterunningtheheatpumpforalonger
periodoftime.Wastheheatersizedconsideringtheuseofpoolblanket?Ablanketcanbeusefulinpermitting
shorterruntimes,inturnleadingtosubstantialenergycostsavings.
Whatittheairoutsidetemperature?
Theheatpumpmaybeinthedefrostmodeifairtemperaturearebelow50°Forifthewatertemperatureisaround
77°F.Iftheheaterisindefrost,thecode“FS”willbedisplayed.Ifairtemperaturearenotcold,buttheheaterremains
indefrost,contactyourretailer.
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WATERCOMINGFROMTHEHEATPUMP...
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Isitaleakorjustcondensationfromnormaloperation?Here'showtofindout.
Shuttheheatpumpoff,leavingthecirculationpumprunning.Withinafewhours,thereshouldbeamarked
reductionintheamountofwaterseenaroundthebottomoftheheatpump.Ifthewaterappearstobedryingup,the
waterisprobablyharmlesscondensate,indicativeofnormaloperation.
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TECHNICALASSISTANCESERVICE
SERVICECALL
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NIRVANAheatpumpInc.willauthorizeserviceonlyonheatpumpsthatareunderwarranty.
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Costsincurredbyarefrigerationtechnicianforaservicecallthatwasnotauthorizedbeforehandmust  beborneby
theCUSTOMER.
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CAUTION
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BEFOREPLACINGACALLFORSERVICE
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To avoid situations where a service call or repair is not covered by the warranty as described in the owner’s
manual,weadviseyoutocheckthat:
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