NOBOCOOL Ecohub - Page 35

4/14/2016 SkriverBrukermanualDigitalbrukermanual
http://help.nobo.no/skriver/?chapterid=344&chapterlanguageid=2 35/41
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NoECOHUBfoundduringsetup
Cause Action
ECOHUBis
disconnected
Ma kesureECOHUBisconnectedtopowerandanetwork.
ECOHUBis
conne ctedtoa
different
networkthan
theAPP.
Ma kesureyourwirele ssnetwork(whic hisconnectedtotheAPP)is
onthesamelocalareanetwork(LAN)asyourwirednetwork(which
is connectedtotheECOHUB).
Thenetwork
hasafirewallor
other
restrictions.
Thisismainlyrelevantwithincompaniesororganizationswithan
advancednetworkconfiguration:
Ma kesurethereisnofirewallbetweenyourwiredandwireless
network.(TCPtrafficmustbeallowedonport27779).
FortheAPPtodiscovertheECOHUBaut omatically,thenetwork
mustallowUDPbroadcastonport1000 0and/orUDPmulticaston
port10001.Ifthisisnotpossibleo rdesirable,ECOHUBcanbeg iven
astaticIPaddressfromtherouter/DHCPserver,andt hen
conne ctedviathe“advanced”optionintheAPPsetupwizard.
Thenetwork
routerhasan
errorthat
preventsthe
systemfrom
working
properly.
Moreinfo
ECOHUBis
busy
IftheECOHUBlightis flashing,asoftwareupdateisbeing
downloaded.Pleasewaituntilthelightisstillandtryagain.
tothetop

ControlviatheInternetdoesnotwork
Cause Action
Thenetwork
routerhasan
errorthat
preventsthe
systemfrom
working
properly.
NobøEnergyControlisbasedonstandardnetworkt echnologiesthat
shouldbe compatiblewit hallrouters.Wedoourbestt oensurethat
thesystemrunsflawlesslyanywhe re.How ever,wehaveexperienced
thatsomenetworkroutershaveissuesthatprevent thesystemfrom
workingproperly:
ZyXELP2602:Doesnotw orkatall.Somecustomershaverece ived
anewrouterfromtheirInternetProvider(ISP)afterexplainingthe
problemtotheircustomersupport.
To workaroundsuchproblems,combine dmodemsandnetwork