Nokia Go - User Manual

I'm having issues installing my device. What should I do?
This article will help you if you encounter any of the following issues:
- The screen of your Nokia Go doesn't turn on
- The setup process fails
Before proceeding with troubleshooting, please make sure that your mobile device is compatible
with the Nokia Go.
The screen of your Nokia Go doesn't turn on
If the screen of your Nokia Go doesn't turn on, try to replace the battery.
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at
the bottom of the page.
The setup process fails
If the setup process fails, perform the following steps:
1. Make sure you have access to the internet on your mobile device.
2. Make sure that you keep the app open during the installation process.
3. Make sure that the screen of your mobile device stays on during the installation process.
4. Keep your Nokia Go close to your mobile device during the installation process.
5. Make sure your Nokia Go isn't already installed.
The screen should look like one of the following pictures if it can be installed.

Nokia Go Specifications

General

Brand	Nokia
Model	Go
Category	GPS
Language	English

Summary

Troubleshooting Device Installation Issues

Nokia Go Screen Not Turning On

Provides troubleshooting steps for when the Nokia Go screen does not turn on, suggesting battery replacement.

Setup Process Failures

Outlines steps to resolve issues encountered during the device setup process, including checking internet and compatibility.

Nokia Go Factory Reset

Factory Reset Procedure

Details the step-by-step process for factory resetting the Nokia Go, involving specific screen presses and visual cues.

Troubleshooting Syncing Issues

Syncing Data Troubleshooting Steps

Lists steps to ensure proper data syncing between the Nokia Go and the Health Mate app, including connectivity checks.

Nokia Go Sleep Tracking Problems

Configure Sleep Tracking Settings

Guides on how to configure the Nokia Go in the app to accurately track sleep based on how it's worn.

Sleep Tracking - Android Procedure

Specific instructions for Android users on how to set up sleep tracking in the Health Mate app.

Retrieving Sleep Data

Adjusting Nokia Go Wearing Method

App Configuration for Wear Style

Details the sequence of taps in the app to change how the Nokia Go is worn for accurate tracking.

Sleep Tracking - iOS Procedure

Incorrect Time Display on Nokia Go

Syncing Data for Time Correction

Explains how to sync data to correct the time display and general synchronization procedures.

Automatic and Manual Data Syncing

Cleaning and Maintenance

Nokia Go Band Cleaning Steps

Provides step-by-step instructions for cleaning the Nokia Go device band, including washing and drying.

Replacing the Nokia Go Battery

Battery Replacement Instructions

Detailed steps for opening the device, replacing the CR2032 battery, and reassembling it correctly.