Receive ads
If you want to receive ads and tips about apps that might interest you, swipe down from the top of
the screen, tap All settings > Privacy > Advertising ID, and switch Advertising ID to On . If
you want to clear the information that your phone uses to find your relevant ads and tips, tap Reset
your advertising ID.
Troubleshoot Store issues
If you can’t download a game
• Check that your cellular data connection or Wi-Fi connection is turned on.
• The app you want to download may require more memory than available on your phone. Try
freeing up some space by uninstalling apps or deleting other data, like photos.
• Use only a Wi-Fi connection to download large files.
• If My Family is set up on your phone, you may be restricted from downloading some apps.
• Check that the time and date are set correctly.
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