Forward calls to another phone
When you know you can’t answer the phone, you can forward incoming calls to another phone
number.
For availability of this feature, contact your network service provider.
1. Depending on your phone, do either of the following:
• On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS >
network+ > set.
• Tap > > settings.
2. If you have a dual SIM phone, tap SIM 1 or SIM 2. Dual SIM is not supported by all phones.
For availability, go to www.microsoft.com/mobile/support/wpfeatures.
3. Switch Call forwarding to On , if needed, and select where you want to forward your
calls.
Depending on your phone, you may also be able to make the choice separately for different
situations, such as when you can’t answer or when you’re in a call.
Tip: To check if call forwarding is being used, shown by , tap the top of the screen.
Forward calls to your voice mail
Besides forwarding calls to another phone number, you can also forward these calls to your
voice mail and listen to them later.
For availability of this feature, contact your network service provider. Dual SIM is not supported
by all phones. For availability, go to www.microsoft.com/mobile/support/wpfeatures.
Do either of the following, depending on your phone:
• Tap > > settings. If you have a dual SIM phone, tap the SIM you want. Switch
Call forwarding to On , if needed, and type in the voice mail number given by your
service provider, if needed.
• Swipe down from the top of the screen, tap ALL SETTINGS > network+ > set, and type
in the voice mail number given by your service provider, if needed. If you have a dual SIM
phone, tap the SIM you want before typing in the number.
Depending on your phone, you may either forward all your calls to your voice mail, or make
the choice separately for different situations, such as when you can’t answer or when you’re
in a call.
Tip: If you want to avoid forwarding calls to your voice mail, type in another number,
such as the number of your second phone. You can also contact your service provider
about deactivating the voice mail service.
Change your voice mail number
Tap > > settings, and type in the new number. If you have a dual SIM phone, tap
the SIM you want before typing in the number.
© 2015 Microsoft Mobile. All rights reserved.
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