Troubleshooting
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• Send images to your e-mail address, then save the images 
to your computer.
• Send data using Bluetooth connectivity to a compatible 
device.
• Store data on a compatible memory card.
Messaging
Q: Why can’t I select a contact?
A: The contact card does not have a phone number or an 
e-mail address. Add the missing information to the 
contact card in Contacts.
Multimedia messaging
Q: What should I do when the device cannot receive a 
multimedia message because memory is full?
A: The amount of memory needed is indicated in the error 
message: Not enough memory to retrieve message. 
Delete some data first. To view what kind of data you 
have and how much memory the different data groups 
consume, select File manager > Options > Memory 
details.
Q: The note Retrieving message is shown briefly. What is 
happening? 
A: The device is trying to retrieve a multimedia message from 
the multimedia messaging center.
Check that the settings for multimedia messaging are 
defined correctly and that there are no mistakes in phone 
numbers or addresses. Select Messaging > Options > 
Settings > Multim. msg..
Q: How can I end the data connection when the device starts 
a data connection again and again? 
A: To stop the device from making a data connection, select 
Messaging and one of the following:
On receiving msg. > Defer retrieval—to have the 
multimedia messaging center save the message to be 
retrieved later, for example, after you have checked the 
settings. After this change, the device still needs to send 
information notes to the network. To retrieve the message 
now, select Retr. immediately.
On receiving msg. > Reject message—to reject all 
incoming multimedia messages. After this change, the 
device needs to send information notes to the network, and 
the multimedia messaging center deletes multimedia 
messages that are waiting to be sent to you.
Multimedia recept. > Off—to ignore all incoming 
multimedia messages. After this change, the device does 
not make any network connections related to multimedia 
messaging. 
PC connectivity
Q: Why do I have problems connecting the device to my PC?
A: Ensure that Nokia PC Suite is installed and running on your 
PC. See the user guide for Nokia PC Suite on the DVD-ROM. 
For further information on how to use Nokia PC Suite, see 
the help function on Nokia PC Suite or visit the support 
pages at www.nokia.com.hk.
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