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Turn off device in restricted zones and be aware of interference.
Use only approved service personnel and accessories for safe operation.
Protect device from water and handle glass parts carefully to prevent damage.
Avoid listening at high volumes for extended periods to prevent hearing damage.
Device meets RF exposure guidelines; check specific SAR values.
Detailed SAR values and guidelines for body-worn operation with accessories.
Learn about antenna locations to ensure best performance and avoid interference.
General guidance on troubleshooting device issues and finding support resources.
Access user guides, troubleshooting, videos, and other resources online.
Contact your operator for plan/billing issues and visit the website for product/warranty support.
Find AT&T support and learn how to resolve phone freezing issues.
Learn to identify your phone and understand data costs, SIM, and memory card usage.
Locate your phone's model number and IMEI for service and support.
Understand supported networks, potential data costs, and data collection policies.
Follow steps to make emergency calls, including SIM card and settings requirements.
Proper handling instructions to prevent damage to the device.
Obey laws and respect privacy and copyrights when using the device.
Safety guidelines for using, handling, and disposing of batteries and chargers.
Precautions for users with implanted medical devices to avoid interference.
Information on using the device with hearing aids, including Bluetooth settings.
Resources for information on mobile phone health effects and RF exposure.
Safety guidelines for using the device in vehicles and proper installation practices.
Obey traffic laws and use mobile phones safely while driving.
Turn off the device in potentially explosive environments to prevent fire or explosion.
Guidelines for exposure to radio waves and the ICNIRP SAR limit for mobile devices.
Presents maximum SAR values for head/body and compliance with FCC/IC guidelines.
Latest SAR info sources and WHO recommendations for reducing RF exposure.
Information on support messages, operator contact, and product warranty.
Notices regarding product availability, export laws, disclaimers, and liability limitations.
Regulatory compliance information for FCC, Industry Canada, and Mexico regarding interference.
Information on various trademarks and product licenses.
Identification of the manufacturer and the scope of the limited warranty.
Overview of dispute resolution clauses, including arbitration and class action waivers.
Details warranty duration, service, and repair/replacement procedures.
Lists items not covered by warranty, including implied warranties and user guides.
Specifies additional items and conditions not covered by the warranty.
Conditions that void the warranty and limitations on manufacturer liability for damages.
Limits liability to purchase value and specifies governing law for warranty interpretation.
Procedures for initiating a dispute notice and options for small claims court.
Details binding arbitration rules and the waiver of class action participation.
Outlines the arbitration process, including AAA rules and payment of fees.
Clarifies arbitration fee allocation, AAA rule conflicts, and claim filing deadlines.
Warranty website, country-specific terms, severability, and other important notices.
Warranty service limitations by country and manufacturer contact details.
This document outlines the safety guidelines, usage features, maintenance tips, and warranty information for your Nokia RM-983 device.
To ensure your safety and the proper functioning of your device, it's crucial to adhere to several guidelines. Always switch off your device in restricted areas, such as aircraft, hospitals, or near medical equipment, fuel, chemicals, or blasting areas, to prevent interference or danger. Road safety is paramount; always keep your hands free while driving and prioritize road safety above all else. Be aware that all wireless devices can be susceptible to interference, which may affect performance. For any repairs or installations, only qualified personnel should handle the product. Use only batteries, chargers, and other accessories approved by Microsoft Mobile for this device. Third-party chargers that comply with the IEC/EN 62684 standard and connect to your device's micro USB connector may be compatible, but avoid incompatible products. Your device is not water-resistant, so keep it dry. The device screen is made of glass, which can break if dropped or subjected to substantial impact. If the glass breaks, do not touch the broken parts or attempt to remove them; stop using the device until the glass is replaced by qualified service personnel. To prevent hearing damage, avoid listening at high volume levels for extended periods and exercise caution when using the speakerphone near your ear. This device meets RF exposure guidelines when used in the normal use position against the ear or when positioned at least 1.5 centimeters (5/8 inch) away from the body. When using a carry case, belt clip, or other device holder for body-worn operation, ensure it does not contain metal and provides at least the stated separation distance from the body. Remember that mobile devices may transmit even when not making a voice call.
To optimize performance, understand where the antennas are located on your phone. Avoid touching the antenna area while it's in use, as contact can affect communication quality and reduce battery life due to higher power levels during operation. The antenna areas are highlighted in the user guide. If you encounter issues with your phone, such as freezing, there are several troubleshooting steps you can take. To restart a frozen phone, press and hold the volume down key and power key simultaneously for about 10 seconds. If freezing persists, consider updating your phone software or resetting the device. Resetting will restore factory settings and erase all personal content, including downloaded apps. To reset, swipe down from the top of the start screen and tap ALL SETTINGS > about > reset your phone. If the issue remains unresolved, contact your network service provider or Microsoft Mobile for repair options. Always back up your data before sending your phone for repair, as all personal data may be deleted. To identify your phone, you can view its unique IMEI number by dialing *#06#.
Using certain services or downloading content, even free items, may incur data costs due to large data transfers. Your device uses a nano-SIM card (nano-UICC card). Using incompatible SIM cards or SIM card adapters may damage the card or device and corrupt data. Only use compatible memory cards approved for this device, as incompatible cards can cause damage and data corruption. Characters with accents or other language options may take up more space, limiting the number of characters in a single message. Wi-Fi usage may be restricted in some countries; for example, in the EU, 5150-5350 MHz Wi-Fi is only allowed indoors, and in the USA and Canada, 5.15-5.25 GHz Wi-Fi is only allowed indoors. Consult local authorities for more information. To access the Windows Phone software license terms, go to Settings > about. By using the software, you accept these terms. If you do not accept them, do not use the device or software and contact Microsoft Mobile or the vendor for return policy information.
If you need to contact Nokia Care or your service provider, you may need your phone's model and serial number (IMEI). To find this information, swipe down from the top of the start screen and tap ALL SETTINGS > about > More info. This information is also on your phone label, located under the back cover. You can also view your phone's IMEI by dialing *#06#.
Your RM-983 device operates on LTE 700 (17), 850 (5), 1700 (4), 1900 (2), 2600 (7), Carrier Aggregation 4+17, 17+2; WCDMA 850, 900, 1800, 1900; and GSM 850, 900, 1800, 1900 MHz networks. A subscription with a service provider is required. Some features and content downloads require a network connection and may incur data costs or require feature subscriptions. Your network service provider may collect and report Customer Proprietary Network Information, including technical configuration, type, destination, location, and usage amount of telecommunications services. Refer to the Privacy Page at www.nokia.com/privacy or contact your network service provider for more details. Note that 4G/LTE might not be supported by your network service provider or when traveling. In such cases, you may not be able to make/receive calls or messages, or use mobile data. To ensure seamless operation when full 4G/LTE service is unavailable, it's recommended to change the highest connection speed from 4G to 3G by going to Settings > cellular+SIM and switching Highest connection speed to 3G.
Emergency calls cannot be guaranteed in all conditions, so never rely solely on a wireless phone for essential communications like medical emergencies. To make an emergency call:
Refer to the in-device user guide for detailed instructions on device care. Avoid dropping, knocking, or shaking the device or battery, as rough handling can cause damage.
When using this device, respect all laws, local customs, privacy, and legitimate rights of others, including copyrights. Copyright protection may restrict copying, modifying, or transferring photos, music, and other content.
Use your device only with an original BV-L4A rechargeable battery. Charge your device with an AC-60U charger (charger plug type may vary). Third-party chargers complying with IEC/EN 62684 and connecting to your device's micro USB connector may be compatible. Microsoft Mobile may offer additional battery or charger models. Replace the battery only with one compliant with the IEEE-std-1725 standard. Use the battery only with a charging system qualified with the system per CTIA Certification Requirements for Battery System Compliance to IEEE 1725. The phone should only connect to CTIA certified adapters, USB-IF logo products, or products that have completed the USB-IF compliance program.
Always switch off the device and unplug the charger before removing the battery. To unplug, hold and pull the plug, not the cord. Unplug the charger when not in use, as a fully charged battery loses charge over time. Keep the battery between 59°F and 77°F (15°C and 25°C) for optimal performance; extreme temperatures reduce capacity and lifetime. A device with a hot or cold battery may not function temporarily. Accidental short-circuiting can occur if metallic objects touch the battery's metal strips, potentially damaging the battery or object. Do not dispose of batteries in fire, as they may explode. Obey local regulations and recycle when possible; do not dispose as household garbage. Do not dismantle, cut, crush, bend, puncture, or damage the battery. If a battery leaks, avoid contact with skin or eyes; if contact occurs, immediately flush affected areas with water or seek medical help. Do not modify, insert foreign objects, immerse, or expose the battery to water or other liquids, as batteries may explode if damaged. Use the battery and charger only for their intended purposes. Improper use or use of unapproved/incompatible batteries or chargers may pose fire, explosion, or other hazards, and may invalidate approvals or warranty. If you suspect battery or charger damage, take it to a service center before continued use. Never use a damaged battery or charger. Use the charger indoors only. Do not charge during a lightning storm.
Your device and its accessories are not toys and contain small parts. Keep them out of reach of small children.
Radio transmitting equipment, including wireless phones, may interfere with inadequately shielded medical devices. Consult a physician or medical device manufacturer to determine if adequate shielding from external radio energy is present.
To avoid potential interference, manufacturers of implanted medical devices recommend a minimum separation of 6 inches (15.3 centimeters) between a wireless device and the medical device. If you have such devices, you should:
Microsoft Mobile is committed to making mobile phones easy to use for all individuals, including those with disabilities. For more information, visit www.nokiaaccessibility.com.
When using the headset, your ability to hear outside sounds may be affected. Do not use the headset where it can endanger your safety. This device has been tested and rated for use with hearing aids for some wireless technologies. However, newer wireless technologies may not have been tested. It is important to thoroughly test the device's features in different locations with your hearing aid or cochlear implant to check for interference. Consult your service provider for return/exchange policies and hearing aid compatibility information. Some wireless devices may interfere with hearing aids. For hearing aid compatibility, switch off the Bluetooth function. Your device complies with FCC rules on hearing aid compatibility, requiring an M3 rating or higher. The M value is on the sales package. Consult your hearing health professional for your hearing aid's M-rating and compatibility. For accessibility info, visit www.nokiaaccessibility.com. To use a telecoil-equipped hearing aid, activate the hearing aid (T switch) and the device telecoil. Sound quality depends on your hearing aid type.
The surface of this device is nickel-free.
The U.S. Food and Drug Administration (FDA) and the U.S. Federal Communications Commission (FCC) have published statements and FAQs on mobile phones and health. Microsoft Mobile encourages visiting these websites for updated information: www.fda.gov/RadiationEmittingProducts/RadiationEmittingProductsandProcedures/HomeBusinessandEntertainment/CellPhones/default.htm and transition.fcc.gov/oet/rfsafety/rf-faqs.html. Additional health information is available from the World Health Organization (WHO) at www.who.int/mediacentre/factsheets/fs193/en/ and The National Cancer Institute ("NCI") www.cancer.gov/ncicancerbulletin/NCI_Cancer_Bulletin_092308/page7. If concerned about health effects, the FDA suggests limiting radio frequency (RF) exposure by reducing call length or using handsfree devices.
Radio signals may affect improperly installed or inadequately shielded electronic systems in vehicles. Consult your vehicle manufacturer for more information. Only qualified personnel should install the device in a vehicle; faulty installation can be dangerous and invalidate your warranty. Regularly check that all wireless device equipment in your vehicle is properly mounted and operating. Do not store or carry flammable or explosive materials in the same compartment as the device, its parts, or accessories. Do not place your device or accessories in the air bag deployment area.
Driver safety is paramount. Obey all local laws regarding mobile phone use while driving. If legal, keep your hands free and use a handsfree device. Suspend calls in heavy traffic or hazardous weather. Familiarize yourself with your phone's features and input necessary information before driving. Do not input data or text while driving. Mobile phones should not be used if they distract the driver. The Cellular Telecommunications & Internet Association (CTIA) provides further information and tips on safe cellular phone use at www.ctia.org/consumer_info/safety.
Switch off your device in potentially explosive environments, such as near gas station pumps, as sparks can cause explosions or fires resulting in injury or death. Observe restrictions in areas with fuel, chemical plants, or blasting operations. Potentially explosive environments may not be clearly marked but are typically areas where you are advised to switch off your engine, such as below deck on boats, chemical transfer/storage facilities, and areas where the air contains chemicals or particles. Consult manufacturers of vehicles using liquefied petroleum gas (e.g., propane or butane) regarding safe device use in their vicinity.
This mobile device complies with international guidelines for exposure to radio waves. Your cellular phone is a radio transmitter and receiver, designed not to exceed the limits for exposure to radio waves (radio frequency electromagnetic fields) recommended by international guidelines from the independent scientific organization ICNIRP. These guidelines include substantial safety margins to protect all persons regardless of age and health. Exposure guidelines are based on the Specific Absorption Rate (SAR), which measures the amount of RF power deposited in the head or body when the device transmits. The ICNIRP SAR limit for mobile devices is 2.0 W/kg averaged over 10 grams of tissue. SAR tests are conducted with the device in standard operating positions, transmitting at its highest certified power level across all frequency bands. The maximum recorded SAR values for this device are:
Your mobile device also meets United States Federal Communications Commission (FCC) and Industry Canada (IC) SAR guidelines. FCC ratings and more SAR information can be found at transition.fcc.gov/oet/rfsafety/sar.html. IC SAR information is available at www.ic.gc.ca. This device meets RF exposure guidelines when used against the head or at least 1.5 centimeters (5/8 inch) from the body. For body-worn operation, a carry case, belt clip, or other device holder should not contain metal and must provide at least the stated separation distance. To send data or messages, a good network connection is required; sending may be delayed until available. Follow separation distance instructions until sending is complete. During general use, SAR values are typically well below the maximum values because the device's operating power automatically decreases when full power is not needed for a call, minimizing network interference. Lower power output results in lower SAR values. Device models may have different versions and values; component and design changes can affect SAR values. The latest SAR information for Nokia devices is available at www.nokia.com/sar. The World Health Organization (WHO) states that current scientific information does not indicate a need for special precautions with mobile devices. If you wish to reduce exposure, limit usage or use a hands-free kit to keep the device away from your head and body. For more information on RF exposure, visit the WHO website at www.who.int/peh-emf/en.
To maximize your phone and service experience, you may receive messages from Microsoft Mobile with tips, tricks, and support. To provide this service, your mobile phone number, serial number, and certain subscription identifiers may be sent to Microsoft Mobile upon first use. This information may be used as specified in the privacy policy at www.nokia.com.
For questions about your plans, billing, or network, contact your operator. For questions about your Nokia product and warranty, visit the support pages for your country at www.nokia.com/support.
Product, feature, app, and service availability may vary by region. Microsoft Mobile may change, correct, or discontinue its services at its discretion. Contact your dealer or service provider for more information. This device may contain commodities, technology, or software subject to export laws and regulations from the US and other countries; diversion contrary to law is prohibited. The contents of this document are provided "as is." Except as required by applicable law, no warranties of any kind, express or implied, including merchantability and fitness for a particular purpose, are made regarding the accuracy, reliability, or contents of this document. Microsoft Mobile reserves the right to revise or withdraw this document without prior notice. To the maximum extent permitted by applicable law, Microsoft Mobile or its licensors are not responsible for any loss of data or income, or any special, incidental, consequential, or indirect damages. Manufacturer's liability is limited to the purchase value of your product. Reproduction, transfer, or distribution of any part of this document without prior written permission from Microsoft Mobile is prohibited. Microsoft Mobile continuously develops its products and reserves the right to make changes and improvements without prior notice. Downloading maps, games, music, videos, and uploading images and videos may involve large data transfers, incurring charges from your service provider. Product, service, and feature availability may vary by region; check with your local dealer for details and language options.
This device complies with part 15 of the FCC rules and Industry Canada license-exempt RSS standard(s). Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For more information, visit transition.fcc.gov/oet/rfsafety/rf-faqs.html. Any unauthorized changes or modifications by Microsoft Mobile could void the user's authority to operate this equipment. This equipment has been tested and found to comply with Class B digital device limits under FCC Rules part 15, designed to provide reasonable protection against harmful interference in residential installations. This equipment generates, uses, and can radiate radio frequency energy; if not installed and used according to instructions, it may cause harmful radio communications interference. However, there is no guarantee that interference will not occur in a particular installation. If this equipment causes harmful radio or television reception interference (determinable by turning the equipment off and on), the user is encouraged to try to correct the interference by:
TM © 2014 Microsoft Mobile. All rights reserved. Microsoft, Windows, the Windows logo, and Lumia are trademarks of the Microsoft group of companies. Nokia is a registered trademark of Nokia Corporation. Third-party products/names may be trademarks of their respective owners. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any use by Microsoft Mobile is under license. Dolby and the double-D symbol are trademarks of Dolby Laboratories, manufactured under license from Dolby Laboratories. This product is licensed under the MPEG-4 Visual Patent Portfolio License (i) for personal and noncommercial use in connection with information encoded in compliance with the MPEG-4 Visual Standard by a consumer engaged in personal and noncommercial activity, and (ii) for use with MPEG-4 video provided by a licensed video provider. No other license is granted or implied. Additional information, including promotional, internal, and commercial uses, may be obtained from MPEG LA, LLC. See www.mpegla.com.
Microsoft Mobile Oy (Ltd) has acquired the devices and services business from Nokia. The manufacturer of this product is Microsoft Mobile Oy (Ltd) or its affiliates, even if "Nokia Corporation" or its affiliates are visible on the sales package, documentation, or product itself. Microsoft Mobile Oy (Ltd) provides the Manufacturer's Limited Warranty ("Warranty") for this product according to the terms and conditions in the "Manufacturer's Limited Warranty" document included in the sales package. Microsoft Mobile Oy (Ltd) assumes all rights and obligations related to your Warranty. Microsoft Mobile Oy (Ltd), Keilalahdentie 2-4, FIN-02150 Espoo, Finland. In certain countries (e.g., China, USA, Canada, Mexico, Russia, Brazil, Turkey), specified local affiliates purchased by Microsoft Mobile Oy (Ltd) continue to provide the Warranty as defined in the Warranty terms. A list of local affiliates is available at www.nokia.com/support in the warranty section of your product's support pages.
Nokia Inc., a subsidiary of Microsoft Mobile Oy, provides this Manufacturer's Limited Warranty ("Warranty") for genuine products ("Product") sold in the United States of America. Nokia Products Limited, a subsidiary of Microsoft Mobile Oy, provides this Warranty for Products sold in Canada ("Covered Countries") since September 15, 2014. "Manufacturer" refers to either Nokia Inc. or Nokia Products Limited. If you reside or your business is in the United States, Section 6 contains a binding arbitration clause and class action waiver, affecting your rights on how to resolve disputes with the Manufacturer. Please read it. This warranty grants specific legal rights, and you may have other rights varying by State or Province.
The warranty period is: (i) Twelve (12) months for the main device; (ii) Twelve (12) months for accessories sold separately or included in the main device's sales pack, excluding batteries, covers, cables, and chargers; (iii) Six (6) months for all batteries, covers, cables, and chargers, unless otherwise specified in the Product user guide. During the warranty period, the Manufacturer will remedy defects free of charge within a reasonable time by repairing or replacing the defective Product or part, at its option, provided you inform the Manufacturer before the warranty period expires. Repairs or replacements may use new or re-conditioned parts or products. To the fullest extent permitted by applicable law, no repair or replacement will extend the warranty period. Original or replacement parts/products provided under this Warranty will be covered for the remainder of the original warranty period or sixty (60) days from the repair/replacement date, whichever is longer. If your state's or province's law provides an implied warranty (e.g., merchantability or fitness for a particular purpose), its duration is limited to the warranty period. Some states/provinces do not allow such limitations. The Product or all replaced parts become the Manufacturer's property. The Manufacturer does not warrant that preinstalled software (or updates) ("Manufacturer software") will meet your requirements, work with non-Manufacturer hardware/software, be uninterrupted or error-free, or that errors are correctable/will be corrected. For Manufacturer software errors, the Manufacturer will provide the latest software version for reinstallation or another satisfactory remedy at its discretion. Some Manufacturer software may be subject to separate license terms available with the software or at www.nokia.com. Always back up all data and content on your Product before service, as service activities will erase all data.
The Manufacturer does not provide warranty for:
To the extent permitted by applicable law(s), the Manufacturer is not liable, expressly or implicitly, for any:
The laws of the State or Province where you live (or if a business, your principal place of business) govern the interpretation of this warranty, any claim that Manufacturer has breached it, and all other claims (including consumer protection, unfair competition, implied warranty, and tort claims), regardless of conflict of law principles, except that the Federal Arbitration Act governs all provisions relating to arbitration.
This section applies to any dispute EXCEPT disputes relating to the enforcement or validity of your, Manufacturer's, or either your or Manufacturer's licensor's intellectual property rights. "Dispute" means any dispute, action, or other controversy between you and Manufacturer concerning the Product (including its price) or this warranty, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. "Dispute" will be given the broadest possible meaning allowable under law.
This warranty governs to the extent it conflicts with AAA's Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes.
To the extent permitted by law, any claim or dispute under Section 6 must be filed within one year in small claims court, an arbitration proceeding, or court (if Section 6 permits court filing instead of arbitration). The one-year period begins when the claim or Notice of Dispute could first be filed. Failure to file within one year permanently bars the claim or dispute.
If the class action waiver in Section 6.4 is found illegal or unenforceable for all or some parts of a dispute, Section 6 will not apply to those parts. Instead, those parts will be severed and proceed in court, with remaining parts proceeding in arbitration. If any other Section 6 provision is found illegal or unenforceable, that provision will be severed, with the remainder of Section 6 remaining in full force and effect.
For more information on your Warranty and processing warranty queries, visit www.nokia.com. All parts of this Limited Warranty apply to the maximum extent permitted or not prohibited by law. Ensure your operator has removed any SIM-locks (or other mechanisms locking your Product to a specific network or operator) before delivering your Product for repair. Your Product may contain country-specific elements, including software. Warranty services available in a particular country may be limited to the Products and country-specific elements available in that country. If your Product has been re-exported from its original destination to another country, it may contain country-specific elements not considered a defect under this Warranty, even if non-operational. United States: Nokia Inc., 1065 La Avenida, Mountain View CA 94043 Canada: Nokia Products Ltd., 1305 Pickering Parkway, Suite 200, Pickering, ON L1V 3P2
General| Model | RM-983 |
|---|---|
| Device Type | Smartphone |
| Brand | Nokia |
| Operating System | Windows Phone 8.1 |
| SIM Card | Micro-SIM |
| Display Size | 5.0 inches |
| Display Resolution | 720 x 1280 pixels |
| Processor | Quad-core 1.2 GHz Cortex-A7 |
| Chipset | Qualcomm Snapdragon 400 |
| RAM | 1 GB |
| Internal Memory | 8 GB |
| Network | GSM / HSPA / LTE |
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