Nokia WHP-101 - Troubleshooting Common Issues

Unable to turn
on earbuds
Battery is low Charge the headphones
for 2 - 3 hours and
restart the headphones
No sound after
paired
Not pairing properly Pair the headphones again
or reset the headphones
Turn off
automatically
Red light ashes
on headphones
Battery is low
Battery is low
Charge the headphones
for 2 - 3 hours
Charge the headphones
Error with power supply Perform a hardware reset
Error with power supply
Failing to charge
Check whether the
charging cable is
plugged in. Ensure
the switch button is
turned on.
Hearing echoes
No light when
charging
Volume is too loud
or the environment
is too noisy
Adjust the volume or go
to a quieter place
Environmental
interference or
out of Bluetooth
transmission range
Change location or
reduce the distance
between the headphones
and devices
Having noise
during a call
Change location to
the place with less signal
interference or reduce
the distance between
the headphones
and device
Sound skips
frequently
Environmental
interference or
out of Bluetooth
transmission range
Sound is too soft Low volume Increase the volume
Problem Reason Solutions
Troubleshooting
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