Nomadic X Series - Returns, Cancellations, and Missing Items; Product Return Policy; Order Cancellation Process; Handling Missing or Incorrect Items

Nomadic Cooling Co 9 X Series AC Unit Operation Guide Version 1.0-100323
Returns
Nomadic Cooling will gadly accept returns
within 30 days of receiving the order. Only
items in their original condition with all pack-
aging, accessories, instruction manuals, war-
ranty cards, and UPC codes will be accepted.
Any returns after 30 days are subject to ap-
proval. Please speak with a Nomadic Cooling
employee regarding your return. This can be
done through email or by calling Nomadic
Cooling at (480) 576-2489.
There is a 15% restocking fee for all return
orders. Customers are responsible for the
return shipping of any product to Nomadic
Cooling. Return shipping can be arranged for
you by Nomadic Cooling or can be arranged
on your own but must include a tracking
number. If the product arrives back to No-
madic Cooling damage due to mishandling,
poor packaging, or in otherwise unusable con-
dition for resale then an additional fee may
be assessed.
Products to be returned should be sent to:
Nomadic Cooling Co
16680 N 51st Ave Unit 4-5
Glendale, AZ 85306
Due to some products being shipped direct-
ly from the manufacturer, please check with a
Nomadic Cooling employee where to send all
other returns.
Returned products will be assessed for dam-
age upon receiving at Nomadic Cooling.
Refunds will not be processed until the
product is received, inspected, and/or test-
ed at Nomadic Cooling HQ. All refunds will
be processed back to the original payment
method and/or store credit in the form of a
gift card.
Order Cancelations
If you wish to cancel your order for any rea-
son, please let a Nomadic Cooling employee
know as soon as possible. This can be done
through email or by calling Nomadic Cooling.
If you are canceling before the order has
been fulfilled and/or shipped then we will
process a refund back to the original payment
method. If you are wishing to cancel and the
order has already been fulfilled then the
cancelation will be processed as a return and
is subject to a restocking fee. Please see the
returns section for more information. If ap-
plicable, the customer is responsible for any
“stop and return” fees.
Missing Items
Upon receiving your order from Nomadic
Cooling please immediately open the package
and inspect the contents to ensure all items
from the order were included. If you suspect
that an item is missing or the incorrect item
was sent please notify a Nomadic Cooling em-
ployee ASAP so we can assess the order. If you
fail to notify a Nomadic Cooling employee
within 14 days of receiving your order that an
item was missing or incorrect then the cus-
tomer will be responsible for all new shipping
costs for the missing or incorrect item(s).
To better prevent orders with missing or
duplicate items, and for ease of tracking,
Nomadic Cooling will only be shipping orders
once all items in the order are ready for ship-
ping. Nomadic Cooling will not send partial
shipments. Exceptions may occur when spe-
cifically requested by the customer and/or
item(s) in the order are on backorder. Prod-
ucts will be shipped the same when ready
unless requested held by the customer.
RETURNS, CANCELLATIONS AND MISSING ITEMS