Nortel Voice Mail Operation Guide

Important Information
If your Norstar Voice Mail system is connected to a Norstar ICS that is using Integrated
Services Digital Network (ISDN) PRI lines, please read the information below that is not
covered in any other Norstar Voice Mail documentation.
Using PRI lines with Norstar Voice Mail
Norstar ICS PRI lines cannot have an associated line number nor can they be part of a line
pool. The only way to access or use a PRI line is to enter the PRI routing code before
entering or dialing a telephone number.
The addition of the PRI routing code effects the following Norstar Voice Mail user
features:
• Off-premise Message Notification to a phone number
• Off-premise Message Notification to a pager number
• Outbound Transfer to an external number
• Custom Call Routing (CCR) Tree external transfer points
• Preset fax to an external number (if FAX is installed)
• Printing or copying a fax message to an external fax machine (if FAX is installed)
In order to use a PRI line for outdialing the System Coordinator will specify a "dummy"
line or line pool number when a User Mailbox is added to Norstar Voice Mail. The
dummy line will not be used for dialing. The user must add the PRI routing code before
any telephone number in order to access a PRI line for outdialing.
For example, the System Coordinator may set up mailbox 1234 to use the dummy line 10
for outdialing, but the mailbox owner must add the PRI routing code before the Outbound
Transfer telephone number in order to access a PRI line. The result will be that dummy
line 10 is ignored and Norstar Voice Mail uses a PRI line for the call. For more
information on creating User mailboxes, refer to the Norstar Voice Mail Set Up and
Operation Guide , “Creating Mailboxes”.
The System Coordinator must instruct the Norstar Voice Mail mailbox owners to enter
the PRI routing code before entering an external telephone number.
Note: The dummy line or line pool number provides the mailbox outdialing
capabilities. If a dummy line or line pool is not assigned to the mailbox, the
mailbox will not have any outdialing privileges. The same dummy line or line
pool number can be used for all User mailboxes.
Programming a Custom Call Routing (CCR) Tree external transfer point
When you are programming a Custom Call Routing (CCR) Tree external transfer point,
you must program a dummy line or line pool number for the outgoing line and then add
the PRI routing code before the external telephone number. Norstar Voice Mail will
ignore the dummy line or line pool number and access a PRI line. For more information
on adding external transfer points to a CCR Tree, refer to the Norstar Voice Mail Set Up
and Operation Guide .
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Primary Rate Interface (PRI) lines

Nortel Voice Mail Specifications

General

Brand	Nortel
Model	Voice Mail
Category	Software
Language	English