Nortel BCM 3.7 User Manual

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Part No. N0008589 3.3

December 2006

Business Communications

Manager 3.7

Programming Operations

Guide

Table of Contents

Default Chapter1
- Business Communications Manager1
- Software Licensing3
  - The Apache Software License, Version 1.13
  - Table of Contents5
Preface47
- Before You Begin48
- Symbols Used in this Guide48
- About the Buttons on Your Telephones49
- Text Conventions49
- Acronyms Used in this Guide51
- Related Publications56
- System Documentation Map57
- How to Get Help62
Chapter 1 Getting Started with Unified Manager65
- Computer Requirements66
  - Browser Requirements66
  - Using a HTTP Proxy Server67
- Logging on to Unified Manager67
- Understanding BCM SSL Certificate Properties68
- Using the Unified Manager Main Page Buttons72
- Using the Unified Manager80
- Using Unified Manager Help85
- Logging off86
- Figure 10 Accessing Navigation Tree Heading Help86
- Using the SSH Client to Access the Text-Based Interface87
- Manually Activating Telnet89
- Figure 12 Business Communications Manager Main Menu89
Chapter 2 Introduction91
- System Configuration Process Maps92
- Finding Your Way Around98
- Business Communications Manager Hardware100
- Additional Business Communications Manager Applications102
Chapter 3 Configuring System Parameters103
- Accessing the Wizards103
- Changing System Identification Parameters110
- Delayed System Restart114
- Figure 21 Maintenance Tools Screen114
- Figure 22 Job Scheduling Window115
Chapter 4 Managing System and User Security Access Levels117
- Setting the Interface Timeout118
- Figure 23 Security and User Access Headings118
- Figure 24 Unified Manager Timeout Setting118
- Setting System Security Compatibility Levels119
- Figure 25 System Security Level Settings119
- Table 4 Security Settings119
- Managing Access Passwords121
Chapter 5 Configuring Resources - Media Bay Modules135
- Explaining the Media Bay Modules Headings136
- Defining Trunk Module Types and Settings142
- Viewing Station Module Information155
- Internally-Driven Channels158
- Working with the Modules158
Chapter 6 Data and Split-Line Configuration161
- Configuring the DDI Mux Module161
- Universal T1 WAN (UTWAN)169
- Configuring a Data Module190
Chapter 7 Telephony Services Overview195
- Process Map: Creating Telephony Services197
- Figure 47 Tasks for Installing the Telephony Components197
- Telephony Services Headings198
- Planning Your Telephony Services200
  - Three Basic System Telephony Configurations201
- Telephony Metrics204
Chapter 8 Telephony Feature Planning205
- Creating Numbering Plans206
- Name a Telephone, a Line or a Hunt Group212
- Incoming and Outgoing Call Display213
- Programming Line Access214
- Answering Calls217
- Make a Call221
- Handling Calls224
- Prevent Calls from Ringing at Your Telephone227
- Communicating in the Office228
- Figure 163 Setting System Timers229
- Using Handsfree and Mute230
- Track Your Incoming Calls230
- Use Alternate or Scheduled Services232
- Special Telephones232
  - Auxiliary Devices233
    - Legacy Devices234
- Call out to External Systems Using Host System Dialing234
- Call in from Outside the System236
- Controlling Telephone Programming Access236
- Special Features237
Chapter 9 Configuring Lines239
- Understanding the Process of Line Configuration240
- Figure 54 Process Map: Configuring the Lines for Your System240
- Understanding How the System Identifies Lines241
- Using the General Record247
- Figure 56 Using the Lines General Screen247
- Table 31 General Record Values247
- Assigning Trunk/Line Data248
- Assigning Restrictions273
- Setting Line Telco Features275
- Figure 60 Choosing a Remote Voice Message Center275
Chapter 10 Configuring BRI Loops277
- Figure 61 Loops Headings277
- Table 47 Loop Settings277
- BRI Configuration Process Map278
  - Using an NT-1 for BRI U2/BRI U4278
  - Figure 62 Process Map: Configuring the Loops for Your BRI Module278
- Identifying BRI T-Loops (T1 Profiles)279
- Identifying BRI T-Loops (ETSI, QSIG)282
- Figure 68 T-Loop Screen (UK Profile)282
- Table 46 Loop Settings282
- Configuring D-Packet Service for T Loops284
- Figure 69 Enable/Disable D-Packet Service, and Associate a Loop284
- Figure 70 Add a D-Packet Service284
- Provisioning the Loop Variables285
- Setting BRI for ISDN Device Connections289
Chapter 11 Controlling Access into the System293
- Figure 80 Process Map: Access Headings293
- Defining DN Length294
- Assigning Target Lines297
- Configuring for Remote Access300
- Creating Direct Inward System Access (DISA)301
- Defining Remote Access Packages304
  - Defining Line Pool Access for Remote Packages304
  - Defining Remote Page for Remote Packages304
- Using COS Passwords305
Chapter 12 Configuring Outgoing Calls311
- Figure 87 Unified Manager Telephony Services Headings311
- Configuring the Public and Private Dialing Plans312
  - Setting Dialing Timeout312
  - Using Private Network Dialing313
  - Setting up Public Network Dialing316
- Determining Line Access Dialing319
- Figure 91 Line Management Diagram319
- Understanding Access Codes320
- Table 55 Default Codes Table320
- Programming Access Codes321
  - Figure 92 Defining Access Codes321
  - Table 56 Access Codes Values321
  - Call Park Codes323
  - Creating Direct Dial Sets324
  - Figure 93 Direct Dial Menu and Screen324
  - Table 57 Direct Dial Values325
  - Table 58 Access/Dialing Codes: Avoiding Numbering Conflicts326
  - Tips about Access Codes326
  - Figure 94 Local Call Tandemed through Business Communications Manager Nodes327
  - Using the MCDN Access Codes (Tandem Calls)327
- Setting up Line Pool Access Codes328
- Figure 95 Defining Line Pool Access Codes328
- Using Carrier Codes330
  - About Carrier Access Codes330
  - Identifying Carrier Access Codes330
  - Figure 96 Adding Carrier Code Prefix Records330
- Configuring Call Routing331
  - Figure 97 Configuring a Carrier Code Prefix ID Length331
  - Table 59 Carrier Access Code Values331
  - Figure 98 Call Routing Headings332
  - Routing Configuration333
- Defining Routes333
  - Figure 99 Add a Route333
  - Figure 100 Define Route Parameters334
  - Table 60 Route Settings334
  - Call by Call Service Routing336
  - Table 61 Call by Call Routing Table Example336
  - Programming the PRI Routing Table337
    - Enbloc Dialing337
    - Table 62 PRI Service Type/Dn Type Values337
- Using Destination Codes338
  - Table 63 Destination Codes: Avoiding Numbering Conflicts338
  - Figure 101 Using Destination Codes to Access Another System339
  - Why Use Destination Codes339
  - Deciding on a Code340
- Grouping Destination Codes Using a Wild Card341
- Table 64 Establishing Routes and Dialout Requirements341
- Table 65 Destination Codes Not Using a Wild Card341
- Configuring Destination Codes with Wild Cards342
  - Create the Destination Code342
  - Table 66 Destination Codes Using the any Character342
  - Set up the Destination Code Schedules343
  - Figure 102 Adding a Destination Code with a Wild Card343
  - Enable/Disable Wild Card Digits344
  - Setting up a Destination for Local Calling344
  - Setting up a Route through a Dedicated Trunk345
  - Adding Carrier Access Codes to Destination Codes346
  - Figure 105 Carrier Code Call Numbering Sequence346
  - Programming for Least-Cost Routing347
  - Using Multiple Routes and Overflow Routing348
  - Figure 106 Multiple Routing with Destination Schedules348
  - Figure 107 Configuring the Normal Schedule for Overflow349
  - Using Dialing Restrictions with Routing350
- Configuring Call by Call Services350
  - Supporting Protocols350
  - Call by Call Services351
  - Table 67 Call by Call Services Available on the System351
  - Switches Supporting Call by Call Limits352
  - Provisioning for Call by Call Limits with PRI352
    - Other Required Programming in the Unified Manager352
    - Table 68 Switches and Service Types Chart352
  - Setting Cbc Limits353
  - Viewing Cbc Limit Metrics355
- Defining Restriction Filters356
  - Figure 110 Metrics for All Cbc Options356
  - Adding a Restriction Filter357
  - Notes about Restriction Filters358
  - Adding Overrides to Restrictions360
  - Figure 113 Adding Overrides to Restrictions360
  - Table 71 Default Filters for Program Headings360
  - Figure 114 Line Restriction Example361
  - Restriction Filter Examples361
- Enhanced 911 (E911) Configuration362
- Figure 115 Remote Line Restriction Example362
Chapter 13 Configuring DN Records, an Overview365
- Understanding the Configuration Process366
- Figure 116 Process Map: Configuring Dns for System Devices366
- DN Mapping for Digital Telephones367
- Defining the System DN Headings370
- Renumbering Dns378
  - Using a Wizard to Renumber Telephone Dns378
  - Change Telephone Dns Using the Unified Manager379
Chapter 14 Configuring Dns Using the Wizards381
- Editing DN Record Templates381
  - What You Need to Know to Fill out a Template383
  - Table 73 Edit DN Record Template Information383
- Creating Telephone Records with the Add Users Wizard387
  - What You Need to Know about the User388
  - Changing Button Programming in the Wizard394
- Using Remote Templates396
- Figure 123 Add Users First Page, Choosing Remote Template396
- Saving Wizard Pages on Your Computer397
Chapter 15 Configuring Dns for System Devices399
- Figure 124 First and Second-Level System Dns Headings and Features400
- Copying Settings to Other Dns401
- Figure 125 Headings Found under Typical DNXXX Heading401
- Table 75 Copy Values402
- Identifying the Telephone (General Heading)403
- Figure 126 DN General Screen for Digital and IP Telephones403
- Table 76 General Record Values404
- Configuring Line Access405
  - Assigning Line Access406
- Determining Line Assignments409
  - Applying Target Lines (Incoming Calls Only)409
  - Figure 128 Assigning Characteristics to each Line409
  - Assigning Lines to Telephones410
  - Table 78 Telephone Line Assignment Fields410
  - Notes about Assigning Lines to Telephones411
  - Figure 129 7316E Display Button Assignment Protocol412
  - Figure 130 Adding an Intercom Button412
  - Figure 131 Adding an Answer DN413
- Assigning Line Pool Access414
  - About PRI Line Pools414
- Using Answer Dns414
  - Assigning Answer Dns415
    - Answer DN Notes415
    - Figure 132 Answer Condition for Answer DN415
- Defining Device Capabilities417
  - Figure 133 Features that Define Telephone Feature Capabilities417
  - Configuring the Capabilities Features418
    - Table 79 Capabilities Fields418
    - Line Redirection Notes420
- Assigning Call Forward421
  - Figure 134 Configuring Call Forward421
  - DPNSS Notes422
  - Table 80 Call Forward Fields422
  - Table 81 Embark Validation Error Messages422
- Assigning a Hotline423
- Table 82 Hotline Values423
- Determining Analog Settings424
  - Figure 135 ATA Settings for a DN424
  - Table 83 ATA Settings424
  - MWI Tone/Lamp Matrix425
  - Table 84 Availability of MWI Signals425
- Setting Intrusion Controls426
- Setting SWCA Call Groups427
  - Configuring SWCA Call Groups427
  - Figure 136 SWCA Call Groups Screen427
  - Table 85 User Preference Choices427
- Defining User Preferences428
  - Figure 137 User Preference Telephone Settings428
  - Configuring User Preferences429
    - Table 86 User Preference Choices429
    - Call Log Notes430
- Programming Telephone Buttons432
  - Figure 138 Button Programming Options432
  - Configuring Buttons from the DN Record433
- Button Labeling435
- Default Button Assignments435
  - Rules of Default Button Assignment435
  - 7316E Digital Phone Button Defaults436
  - Figure 139 7316E Lower Button Mapping436
  - 7316 Button Defaults437
  - Figure 140 7316 Telephone Button Assignment437
  - Button Defaults438
  - Figure 141 the 7208 Button Mapping438
  - 7000 Button Defaults439
  - 7406 Cordless Digital Phone Button Defaults439
  - Figure 142 7000 Button Mapping439
  - Figure 143 7406 Button Defaults439
  - IP Telephone Button Defaults440
  - WLAN IP Telephone Default Settings443
  - Table 88 WLAN IP Telephone Button Menu Equivalents443
- Configuring User Speed Dialing444
  - Figure 147 Add a User Speed Dial Code to a Telephone444
  - Figure 148 Entering Call Parameters for a User Speed Dial444
  - Entering User Speed Dials at the Telephone445
  - Table 89 User Speed Dial Settings445
- Setting up CAP Stations446
  - Figure 149 7316E with KIM446
  - Configuring CAP/KIM Assignment447
    - CAP/KIM Notes448
    - Figure 150 CAP/KIM Assignment, CAP/KIM 1 Screen448
  - Configuring a CAP or KIM Module449
  - Monitoring Telephones with the CAP or KIM Module449
  - Programming CAP/KIM Buttons449
  - Figure 151 Programming a CAP/KIM Button450
  - Table 90 CAP/KIM Feature Button Programming Choices450
  - Cold Starting the KIM to Erase Programming451
- Programming Restrictions for Dns452
  - Figure 152 Telephone-Based Dialing Restrictions, Menu452
  - Defining Telephone Dialing Restrictions453
  - Figure 153 General Restrictions for Telephones453
  - Table 91 Telephone Restriction Fields453
  - Figure 154 Defining Set Restrictions for the Night Schedule454
  - Setting Restriction Schedules for Telephones454
  - Table 92 Schedule Filter Defaults454
  - Defining Line/Set Restrictions455
  - Figure 155 Defining Line/Set Restrictions for Line 001, Night Schedule455
- Configuring Telco Features456
- Figure 156 DN Telco Features Fields456
- Table 93 Telco Features Settings456
- Voice Mail Settings457
  - Deleting a Mailbox457
  - Table 94 DN Voice Mail Settings457
Chapter 16 Configuring System Settings459
- Network Name Display461
- Programming Feature Settings465
Chapter 25468
- Answer Key Levels469
  - Phantom Dns469
  - Table 97 Answer Keys469
- Configuring System-Wide Call Appearance Groups470
- Resetting Call Log Space478
- Table 99 Call Log Options478
- Setting System Timers479
- Table 100 Timer Values480
- Define Release Reason Levels481
- Table 101 Release Reason Values481
- Configuring System Speed Dial Numbers482
- Setting System Telco Features485
Chapter 17 Configuring Schedules489
- Figure 168 Scheduled Services Headings489
- Turn Services on and off490
- Defining Common Schedule Settings491
- Defining Service Schedules495
- Configuring Ringing Service496
- Configuring Restriction Service499
- Configuring Routing Service501
- Figure 176 Defining Routing Service Settings501
- Table 110 Routing Service Schedule Values501
Chapter 18 Configuring Public Networks503
- Simple Networking503
- Dialing Plans for T1 Lines505
- Other Programming that Affects Public Networking507
Chapter 19 Configuring Private Networks509
- Private Network Programming Parameters509
- Using Routing to Create Networking512
- Figure 180 Dialing Plan for T1 E and M Routing Network512
- Table 112 E and M Routing for a Business Communications Manager Network513
- Using Shared Line Pools to Create a Network516
- Figure 181 Network Example Using Shared Line Pools517
- Table 113 Creating a Coordinated Dialing Plan Using Line Pools518
- PRI Networking Using Call-By-Call Services519
- Figure 182 PRI Networking Using Call-By Call Services519
- Table 114 PRI Call-By-Call Services Routing Information520
Chapter 20 Configuring Private Networks with SL-1 MCDN523
- System Numbering Plans524
- Creating Tandem Private Networks524
- Understanding MCDN Network Features532
- Using SL-1 with MCDN to Network with a Meridian System537
- Voip Networking544
Chapter 21 Configuring ETSI QSIG and DPNSS Network Services547
- Networking with ETSI QSIG548
- Figure 190 ETSI QSIG Networking548
- ETSI Euro Network Services549
- Table 126 Hardware Programming for Branch Offices549
- Table 127 ETSI Network Values550
- DPNSS 1 Services551
- DPNSS 1 Capabilities551
  - DPNSS to Embark Connections552
- DPNSS 1 Features552
- Private Networking with DPNSS559
Chapter 22 Configuring Centralized Voice Mail563
- Business Communications Manager as Host564
- Meridian System as Host564
  - Callpilot Compatibility564
  - Meridian Mail Compatibility Issues564
- System Set up for Host Business Communications Manager565
- System Set up for Satellite Systems566
- Configuring the System for Centralized Voice Mail568
- Meridian MCDN Call Features over PRI SL-1 Lines569
- Configuring MWI on DPNSS 1 Networks573
Chapter 23 Configuring Hunt Groups577
- Figure 198 Hunt Groups Menus and Fields577
- How to Use Hunt Groups578
- Identifying a Hunt Group579
- Hunt Group Members583
- Programming Hunt Group Lines586
  - Assigning a Line to a Hunt Group587
- Feature Operation Within Hunt Groups588
- Table 134 Hunt Group Feature Operation588
- Monitoring Hunt Groups589
Chapter 24 Configuring Hospitality Services593
- Figure 208 Hospitality Commands and Settings593
- About the Hospitality Feature594
- Setting up Hospitality Services595
- Figure 209 Hospitality Service Times and Passwords595
- Table 136 Hospitality Main Settings595
- Identifying Room Telephones596
- Figure 210 Hospitality Room Settings596
- Table 137 Room Settings596
- Identifying Call Permissions597
- Programming Alarm Data598
- Using the Hospitality Services Admin Telephone600
- Using the Hospitality Services Room Telephone602
  - Setting the Alarm on a Room Telephone602
    - Change or Cancel an Alarm Time603
    - Turn off an Alarm603
  - Setting the Room Condition604
Configuring the Music Source605
- Selecting the Music Source606
- Table 141 IP Music Summary Parameters606
- Configuring Bcmamp607
- Configuring a Network Device to be the IP Music Source611
- Table 142 Networks Device Parameters611
- Table 143 Advanced Networks Parameters611
Chapter 26 Configuring the MSC Resources613
- Types of MSC Resources613
- Rules for Managing the MSC Resources615
- Determining the MSC Resources You Require618
- Configuring the MSC Resources626
- DTMF Configuration632
- Changing the DS30 Split633
- Configuring Double Density634
- Figure 215 Double Density Mode Choices635
Chapter 27 Using a Wizard to Change Data Parameters637
- Viewing Business Communications Manager Resources637
- Figure 216 LAN, WAN and Dialup Headings637
- Table 155 Business Communications Manager Resources637
- Using the Network Update Wizard638
  - What You Need to Know639
Chapter 28 Configuring DHCP641
- DHCP Configuration Overview641
- Configuring the DHCP Mode642
- Configuring a DHCP Server643
- Table 156 DHCP Server Summary Attributes643
- Table 157 DHCP Global Options644
- Table 158 DHCP Summary Settings645
- LAN Settings for DHCP Server646
- Remote Scope654
- Configuring a DHCP Relay Agent662
  - Deleting a Server from the Server List662
- LAN Settings for DHCP Relay Agent663
- Table 170 Relay Agent Interface Parameters663
- Importing and Exporting DHCP Data664
Chapter 29 Configuring the LAN Resources667
- Viewing the LAN Resources667
- Configuring LAN Resources668
Chapter 30 Configuring the WAN Resources673
- Permanent WAN Connection673
- Viewing WAN Resources674
- Setting Global WAN Parameters675
  - Configuring the PPP Password List675
- Configuring the WAN Interfaces677
Chapter 31 Configuring the Dial up Resources689
- Configuring the Dial up Global Parameters689
- Table 184 RAS Server TCP/IP Parameters689
- V.90 Modem Dial up690
- ISDN Dial up695
- Point to Point Protocol on Ethernet (Pppoe)701
- Guidelines for Using Remote Dial-In706
Chapter 32 Configuring DNS707
- Using the Business Communications Manager DNS Service708
- Table 199 DNS Summary Attributes708
Chapter 33 Configuring IP Routing709
- Routing Information Protocol (RIP)709
- Open Shortest Path First (OSPF)710
- IP Routing Protocol Precedence710
- Table 200 IP Routing Protocol Precedence710
- Configuring IP Routing Global Settings711
- Configuring IP Routing on an Interface713
- Restarting the Router721
Chapter 34 Configuring Web Cache723
- Guidelines for Using Web Caching/Proxy723
- Table 208 Web Cache Attributes724
- Important Web Cache Considerations725
Chapter 35 Configuring Qos Monitor727
- How Qos Monitoring Works727
- Setting the Qos Monitor729
- Viewing the Qos Monitor Mean Opinion Score729
Chapter 36 Configuring Net Link Manager733
- Enabling or Disabling Net Link Manager734
- Selecting a Permanent WAN Link as the Primary WAN Connection734
- Table 212 Net Link Manager Attributes734
- Table 213 Permanent WAN Connections Settings734
- Selecting a Dial-Up Link as the Primary WAN Connection736
Chapter 37 Configuring NAT (Network Address Translation)737
- Static NAT737
- Dynamic NAT737
- NAT and IP Firewall Filters738
- Managing Business Communications Manager738
- Enabling and Disabling NAT738
- Table 214 NAT Summary Attributes738
- Configuring an Interface with NAT739
Chapter 38 Configuring NTP Client749
- Configuring the NTP Client Settings750
- Table 216 NTP Client Settings750
- Starting the NTP Client Service751
- Table 217 NTP Client Service Settings751
- Manually Updating the Business Communications Manager Time752
Chapter 39 Virtual Private Networks (VPN)753
- PPTP Tunnel Notes753
- Ipsec Tunnel Modes754
- Pptp754
- Ipsec765
Chapter 40 Policy-Enabled Networking795
- Policy Configuration Overview795
- Implementing Quality of Service (Qos)801
- Implementing Common Open Policy Services (COPS)811
- Configuring the Policy Agent Characteristics816
- Table 254 Policy Agent Settings816
- Table 255 Policy Server Settings816
- Table 256 Policy Class Support817
- Table 257 Policy Device Identification817
Chapter 41 Configuring IP Firewall Filters819
- Packet Filtering819
- Basic (Stateless) Packet Filter819
- Stateful Packet Filters820
- IP Firewall Filters and NAT820
- Viewing and Changing the Status of Firewall Filters820
- Table 258 IP Firewall Filters Summary820
- Configuring IP Firewall Filters for an Interface821
- Accessing Unified Manager through the Firewall829
- Table 260 Input Rule Configuration for Unified Manager - RPC829
- Table 261 Input Rule Configuration for Unified Manager - DCOM829
- Table 262 Input Rule Configuration for Unified Manager - Port 443830
- Firewall Rules for Business Communications Manager with Dialup Interfaces831
- Table 263 Input Rule Configuration for Systems with Dialup Interfaces831
Appendix A Defining Region-Based Defaults833
- Region-Based System Settings833
- BRI and PRI Line Types845
- Table 277 BRI and PRI Line Types (DTM and BRI Modules)846
- Callpilot Regions847
- Table 278 Callpilot Region Default Languages by Country847
- Table 279 Callpilot Feature Default Anomalies848
Appendix B System Features849
- Business Communications Manager Feature Codes849
- Table 280 Features Sorted by Feature Name and by Activation Code849
- Button Programming Features853
- Table 281 Button Programming Feature Settings853
Appendix C ISDN Overview857
- Welcome to ISDN857
- Services and Features for ISDN BRI and PRI860
  - PRI Services and Features860
  - BRI Services and Features860
- ISDN Hardware864
- ISDN Standards Compatibility867
- Planning Your ISDN Network867
- Ordering ISDN PRI868
- Ordering ISDN BRI868
- Supported ISDN Protocols869
- ISDN Programming870
Appendix D Configuring an Analog Device877
- Table 282 Analog Devices877
- Table 283 Feature Matrix for Analog Devices877
- Configuring an Analog Device DN Record878
Glossary887
- Numerical887

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Nortel BCM 3.7 Specifications

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Brand	Nortel
Model	BCM 3.7
Category	Software
Language	English

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