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Nortel BCM 3.7 - User Manual
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Part No. N0008589 3.3
December 2006
Business Comm
unications
Manager 3.7
Pr
ogramming Operations
Guide
2
Table of Contents
Main Page
Default Chapter
1
Business Communications Manager
1
Software Licensing
3
The Apache Software License, Version 1.1
3
Table of Contents
5
Preface
47
Before You Begin
48
Symbols Used in this Guide
48
About the Buttons on Your Telephones
49
Table 1 Telephone Buttons
49
Basic Digital Telephones: 7100 and 7000
50
IP Telephones
50
Portable Handsets
50
Text Conventions
49
Acronyms Used in this Guide
51
Related Publications
56
System Documentation Map
57
Installation Documentation
58
Operations Documentation
59
Call Management Documentation
60
Unified Manager and Hardware Maintenance Documentation
61
Multi-Site Administration: Network Configuration Manager
61
How to Get Help
62
Chapter 1 Getting Started with Unified Manager
65
Computer Requirements
66
Browser Requirements
66
Using a HTTP Proxy Server
67
Logging on to Unified Manager
67
Understanding BCM SSL Certificate Properties
68
Figure 1 Security Alert Dialog (JVM)
68
Figure 2 Main Product Maintenance and Support Web Page
69
Uploading a Certificate and a Private Security Key
69
Figure 3 Maintenance Tools Dialog Web Page
70
Figure 4 Main Product Maintenance and Support Web Page
70
Troubleshooting: Restoring the Default Certificate
71
Suppressing the Security Alert Message
71
Using the Non-Secure Http:6800 Port
71
Using the Unified Manager Main Page Buttons
72
Figure 5 Unified Manager First-Page Buttons
72
Accessing the Unified Manager Programming Interface
73
Using the Preinstalled Client Home Page Hyperlink
74
Locating Wizards
76
Figure 6 Wizards Icon Page, Accessed through the Wizards Button
76
Navigating the Wizards
77
Locating Optional Features from the Main Page
78
Finding Documentation from the Main Page
79
Using BRU from the Main Page
79
Accessing Maintenance Information from the Main Page
79
Using the Unified Manager
80
Business Communications Manager System Access
80
Unified Manager Screen Display
80
Figure 7 Main Display of the Unified Manager
81
Understanding the Dynamic Menu
82
Table 2 Menu Bar Items
82
Understanding the Navigation Tree Headings
83
Table 3 Navigation Tree Menu Functions
83
Understanding Tabbed Pages
85
Using Unified Manager Help
85
Viewing Help for Navigation Tree Headings
85
Figure 8 Tabbed Page Example
85
Figure 9 Accessing Navigation Tree Heading Help
85
Viewing Help for Tabs
86
Logging off
86
Figure 10 Accessing Navigation Tree Heading Help
86
Using the SSH Client to Access the Text-Based Interface
87
Installing Putty
87
Using Putty
88
Figure 11 Putty Configuration Screen
88
Manually Activating Telnet
89
Figure 12 Business Communications Manager Main Menu
89
Chapter 2 Introduction
91
System Configuration Process Maps
92
Initial System Configuration
93
Figure 13 Process for Initial System Configuration
93
Configuring Telephony Components
94
Figure 14 Process for Configuring the Telephony Components
94
Optional Keycoded Features
95
Figure 15 Process for Activating Optional Keycoded Features
95
Data and IP Telephony Configuration
96
Figure 16 Process for Configuring the Data and IP Telephony Components
96
Post-System Setup Features
97
Figure 17 Post-Setup Processes
97
Finding Your Way Around
98
Security and User Management
98
Telephony Programming Quick Access List
98
Configuration Overviews and Planning
98
Lines and Network Configuration
98
Telephony Configuration
99
Special Features
99
Reference Material
99
Data Programming Sections
99
Business Communications Manager Hardware
100
BCM1000 (Legacy Equipment)
100
Figure 18 Upgradeable BCM1000
100
BCM200/BCM400 Base Units
101
Figure 19 BCM200 and BCM400 Hardware
101
What Do Media Bay Modules Do
102
How Does the System Connect to the Network
102
Additional Business Communications Manager Applications
102
Chapter 3 Configuring System Parameters
103
Accessing the Wizards
103
Wizard Warnings
104
What You Need to Know before You Use the Wizard
105
Using the Quick Start Wizard
108
Entering Information into the Quick Start Wizard
108
Figure 20 Quick Start Wizard Application Warnings
109
Changing System Identification Parameters
110
Identifying Your System and Software Version
110
Changing the System Name
110
Viewing the System Software Version
111
Changing the Business Communications Manager Time and Date
111
Changing the System Domain
112
Assigning a Workgroup
112
Assigning a Domain
112
Assigning a Windows 2000 Domain
113
Changing the Callpilot Region
113
Delayed System Restart
114
Figure 21 Maintenance Tools Screen
114
Figure 22 Job Scheduling Window
115
Chapter 4 Managing System and User Security Access Levels
117
Setting the Interface Timeout
118
Figure 23 Security and User Access Headings
118
Figure 24 Unified Manager Timeout Setting
118
Setting System Security Compatibility Levels
119
Figure 25 System Security Level Settings
119
Table 4 Security Settings
119
Managing Access Passwords
121
Viewing the User Manager Tabs
122
Adding or Modifying a User Profile
123
Figure 26 User Profile Screen to Add or Modify a User Profile
124
Table 5 User Profile Settings
124
Deleting a User Profile
126
Figure 27 User Manager Delete Confirmation Dialog
126
Setting up Callback for a User
127
Figure 28 User Profile for Dial-Up User
127
Adding or Modifying a Group Profile
128
Figure 29 Default User Groups
128
Figure 30 User Group List Add/Modify Screen
129
Table 6 User Group Profile Settings
129
Deleting a Group Profile
130
Figure 31 User Manager Delete Confirmation Dialog
130
Adding a Domain User Group Profile
131
Figure 32 Domain User Group Profile Add/Modify Screen
131
Table 7 Domain User Group Profile Settings
131
Deleting a Domain User Group Profile
132
Setting Password Lockout Policy
132
Figure 33 Lockout Policy Screen
132
Table 8 Lockout Policy Settings
133
Setting Password Policy
134
Figure 34 Password Policy Tab
134
Table 9 Password Policy Settings
134
Chapter 5 Configuring Resources - Media Bay Modules
135
Explaining the Media Bay Modules Headings
136
Figure 35 Resources, Media Bay Modules Menus
136
Identifying the Module
137
Media Bay Module Bus Numbers
137
Figure 36 Confirming the Programmed Bus Type
138
Table 10 Bus XX Record Settings
138
Module Types and Capacities
140
Table 11 Programmed Bus Types
140
GATM (Global Analog Trunk Module)
141
Ports on Bus
142
Defining Trunk Module Types and Settings
142
Configuring the Trunk Module to Line Type
143
Figure 37 Example of PRI Module Settings
143
Table 12 Module Record Values
144
Determining Clock Sources for Dtms or Bris
147
Timing Within Networks
148
T1 Interface Parameters (Region-Specific)
148
Table 13 TI Parameters
148
Interface Levels
149
Internal CSU
149
E1 Parameters (Region-Specific)
150
PRI Call-By-Call Service Selection
150
Table 14 Services Available for each PRI Protocol
150
Table 15 Module Record Values
151
Provisioning Lines (PRI, T1, DASS2)
152
Provisioning a Line
152
Provisioning BRI Loops/Lines
153
Deprovisioning a Line/Loop
153
PRI B-Channel Provisioning
154
Trunk Module Ports Programming
154
Figure 38 Finding State of Port on Bus
154
PRI Version Information
155
Viewing Station Module Information
155
Figure 39 Station Media Bay Module Bus Headings
155
Figure 40 Bus Assigned to a Station Module
155
Determining Station Port State
156
Figure 41 Finding State of Port on Bus
156
Figure 42 Ports on Bus, B1 Screen
156
Viewing Port Device Information
156
Station Module Line Deployment
157
Internally-Driven Channels
158
Working with the Modules
158
Viewing Media Bay Module Status
159
Disabling/Enabling a DS30 Bus
159
Disabling/Enabling a Single Module
159
Disabling/Enabling a Port Channel Setting
160
Figure 43 Warning: this will Disable the Port
160
Chapter 6 Data and Split-Line Configuration
161
Configuring the DDI Mux Module
161
DDI Mux Features
161
Figure 44 Network Overview: DDI MUX Connected to 2.5 Hardware Internal Router
162
Figure 45 Network Overview: DDI MUX Connected to BCM400 Internal Router
163
Figure 46 Overview of Network Using DDI Mux Module with an External Router
163
Configuring DDI Mux Connections
164
Assigning the DDI Mux Modules
164
Table 16 Configuring DDI Mux Connections
164
Assigning Lines for Voice Traffic
165
Assigning Lines to the Data Module
165
Changing the Line Type
165
Table 17 List of All the Multiples of 56000 and 64000 Bits/S
165
Assigning the Line
166
Removing a Line Assignment
166
Removing the Line
166
Configuring the Line for Telephony
167
Configuring the DDI Mux to Work with the DTE
167
Table 18 DDI Mux Configuration Settings
167
Universal T1 WAN (UTWAN)
169
Activating the UTWAN Feature
169
UTWAN Connection
170
Frame Relay
170
Point-To-Point-Protocol (PPP)
170
Fragmentation
170
RTP Header Compression
170
Data Compression
171
Configuring the Business Communications Manager to Use the UTWAN
171
Assigning Lines for Voice Traffic
171
Assigning Lines for Data Traffic
172
Determining Which Lines Are Available to the UTWAN
172
Table 19 Bandwidth Available Per Channel
172
Table 20 Line Numbers for the UTWAN Based on the DS30 Bus of the DTM
172
Changing the Line Type
173
Assigning Lines to the Data Module
173
Removing a Line Assigned for Data Traffic
174
Configuring the UTWAN Network Interface Parameters
175
Configuring the UTWAN Summary Parameters
175
Table 21 UTWAN Summary Parameters
175
Configuring the UTWAN to Use a Frame Relay Link
177
Configuring the Frame Relay Parameters
177
Table 22 UTWAN Frame Relay Parameters
177
Configuring the PVC Configuration Parameters
179
Table 23 WAN PVC Configuration Parameters
179
Configuring the UTWAN to Use a PPP Link
181
Configuring the PPP Parameters
181
Table 24 PPP Parameters
181
Configuring the LCP Options
183
Table 25 LCP Options
183
Configuring the IPCP Options
184
Table 26 IPCP Options
184
Configuring the PPP User List
185
Table 27 PPP User Parameters
185
Configuring Additional IP Addresses for the UTWAN
187
Examples of Uses of Multiple IP Addresses
187
Restrictions When Using Multiple IP Addresses
187
Adding an Additional IP Address
187
Table 28 Additional WAN IP Addresses
187
Modifying an Additional IP Address
188
Deleting an Additional IP Address
188
Viewing the UTWAN Performance
189
Viewing UTWAN Resources
189
Configuring a Data Module
190
Viewing the Data Module Settings
190
Programming the Baystack Settings
190
Fixed Access
191
Adding Line Assignments
191
Deleting Line Assignments
191
Switched Access (PRI & BRI)
191
Line Assignment
192
Adding Line Assignments
192
Deleting Line Assignments
192
Line Pool Access
193
Adding Line Pool Access
193
Deleting Line Pool Access
193
Chapter 7 Telephony Services Overview
195
Process Map: Creating Telephony Services
197
Figure 47 Tasks for Installing the Telephony Components
197
Telephony Services Headings
198
Figure 48 Telephony Services Menu Options
198
Figure 49 Headings Found under Typical DN Heading
199
Table 29 Telephony Services Subheadings
199
Typical DN Record Headings
199
Planning Your Telephony Services
200
Three Basic System Telephony Configurations
201
Square System
201
Figure 50 Square System
201
PBX System
202
Figure 51 PBX System
202
DID System
203
Figure 52 DID System
203
Telephony Metrics
204
Chapter 8 Telephony Feature Planning
205
Creating Numbering Plans
206
Outgoing Calls
209
Incoming Calls
210
Figure 53 Incoming Public and Private Call Coding
211
Name a Telephone, a Line or a Hunt Group
212
Incoming and Outgoing Call Display
213
Programming Line Access
214
Making Lines Available
214
Incoming Calls
216
Outgoing Calls
216
Answering Calls
217
Distinctive Ring Patterns
217
Centralized and Group Answering
218
Pick up Features
219
Make a Call
221
Emergency 911 Dialing
222
Select How You Dial Your Calls
222
Receive a Busy Signal on an Internal Call
222
Create a Conference Call
223
Time-Saving Features
223
Handling Calls
224
Holding Calls
224
Parking or Transferring Calls
225
Sharing Calls by Parking on SWCA Buttons
225
Forwarding Calls
226
Prevent Calls from Ringing at Your Telephone
227
Communicating in the Office
228
Figure 163 Setting System Timers
229
Using Handsfree and Mute
230
Track Your Incoming Calls
230
Use Alternate or Scheduled Services
232
Special Telephones
232
Auxiliary Devices
233
Legacy Devices
234
Call out to External Systems Using Host System Dialing
234
Call in from Outside the System
236
Controlling Telephone Programming Access
236
Special Features
237
Chapter 9 Configuring Lines
239
Understanding the Process of Line Configuration
240
Figure 54 Process Map: Configuring the Lines for Your System
240
Understanding How the System Identifies Lines
241
Figure 55 Lines Menus and Fields
241
Copying Line Programming
242
Determining Which Lines You Need to Program
242
Voip Lines (Require Keycode)
242
Target Lines
243
Physical Lines
243
Table 30 DS30 Number and Offset Line-Loop Default List
244
All Lines
246
Using the General Record
247
Figure 56 Using the Lines General Screen
247
Table 31 General Record Values
247
Assigning Trunk/Line Data
248
Loop Start Analog/Digital Fields
249
Table 32 Loop Start Analog and Digital Fields
249
Ground Start Fields
252
Table 33 Ground Start Fields
252
DID Fields
254
Table 34 DID Line Fields
254
E&M Fields
256
Table 35 E&M Line Fields
256
Target Lines and DASS2 Fields
259
Table 36 Target Lines and DASS2 Line Fields
259
PRI Fields
261
Table 37 PRI Line Fields
261
BRI Fields
262
Table 38 BRI Line Fields
262
DPNSS Fields
264
Table 39 DPNSS Line Fields
264
Voip Fields
265
Table 40 Voip Line Data Fields
265
Lines Field Cross-Reference Chart
267
Table 41 Combined Line Settings Table
267
Turn Privacy on or off for a Call
270
Received
271
Line Pool Tips
271
Figure 57 Target Line Private and Public Received Numbers
271
Using Loss Packages
272
Table 42 Loss Package Settings
272
Assigning Restrictions
273
Setting Line Restrictions
273
Figure 58 Entering a Line Restriction Filter
273
Table 43 Default Restriction Filters
273
Setting Remote Restrictions
274
Figure 59 Enter Remote Restriction Filters for a Line
274
Table 44 Default Remote Restrictions
274
Setting Line Telco Features
275
Figure 60 Choosing a Remote Voice Message Center
275
Chapter 10 Configuring BRI Loops
277
Figure 61 Loops Headings
277
Table 47 Loop Settings
277
BRI Configuration Process Map
278
Using an NT-1 for BRI U2/BRI U4
278
Figure 62 Process Map: Configuring the Loops for Your BRI Module
278
Identifying BRI T-Loops (T1 Profiles)
279
Figure 63 T-Loop Screen (T1 Profiles)
279
Table 45 Loop Settings
279
Adding Spids
280
Identifying the SPID B-Channels
280
Figure 64 Adding a SPID
280
Figure 65 Assign Number of B-Channels Per SPID
280
Adding SPID Network Dns
281
Figure 67 Specifying a Network DN Call Type
281
Identifying BRI T-Loops (ETSI, QSIG)
282
Figure 68 T-Loop Screen (UK Profile)
282
Table 46 Loop Settings
282
Configuring D-Packet Service for T Loops
284
Figure 69 Enable/Disable D-Packet Service, and Associate a Loop
284
Figure 70 Add a D-Packet Service
284
Provisioning the Loop Variables
285
Provisioning the Loop
285
Figure 71 Add a TEI to the D-Packet Service
285
Figure 72 Provisioning BRI Loops
285
Provisioning the Lines
286
Figure 73 Provisioning BRI Loop Lines
286
Programming BRI Lines
287
Figure 74 Configuring an Auto-Answer BRI Line
287
Assigning the Lines to Telephones
288
Figure 75 Assigning the BRI Line to a DN Record
288
Setting BRI for ISDN Device Connections
289
Wiring Internal Connections
289
Figure 76 BRI RJ45 Wiring Array
289
Configuring S-Loops
290
Figure 77 S-Loop Screen (North American Profile)
290
Assigning Dns to the S- Loop
291
Figure 78 Adding a DN to the Loop DN Group
291
Configure the ISDN Terminal Records
292
Figure 79 Adding a Loop DN
292
Chapter 11 Controlling Access into the System
293
Figure 80 Process Map: Access Headings
293
Defining DN Length
294
Changing the DN Length
295
Figure 81 DN Length Screen
295
Using the Received # Length
296
Changing the Received # Length
296
Figure 82 Received # Length, (PBX Template Default)
296
Assigning Target Lines
297
Table 48 Private and Public Received Numbers
297
Assigning a Target Line to a Telephone
298
Figure 83 Assigning a Target Line to a Set
298
Table 49 General Record Values
298
Configuring the Target Line Received Number
299
Figure 84 Defining a Received Number
299
Notes about the Public and Private Received Numbers
300
Configuring for Remote Access
300
Creating Direct Inward System Access (DISA)
301
Remote Access Line Settings
301
Remote Access on Loop Start Trunks
302
Remote Access on T1 DID Trunks
302
Remote Access on PRI
302
Remote Access on DPNSS Lines
303
Remote Access on a Private Network
303
Defining Remote Access Packages
304
Defining Line Pool Access for Remote Packages
304
Defining Remote Page for Remote Packages
304
Using COS Passwords
305
Figure 85 Setting Remote Page for a Remote Access Package
305
Creating COS Parameters
306
Figure 86 Assigning COS Password and Remote Access Parameters
306
Table 50 COS Password Values
306
Notes about COS Passwords
307
COS Examples
308
External Access Tones
308
Table 51 External Access Tones
308
Chapter 12 Configuring Outgoing Calls
311
Figure 87 Unified Manager Telephony Services Headings
311
Configuring the Public and Private Dialing Plans
312
Setting Dialing Timeout
312
Using Private Network Dialing
313
Setting up the Dialing Plan
313
Figure 88 Configuring Private Network Types
314
Table 52 Private Network Values
314
Outgoing Private Calls Routing
316
Setting up Public Network Dialing
316
About the Public DN Lengths Table
316
Table 53 Outgoing Private Calls Routing
316
Adding or Modifying Dialing Plan Public DN Lengths
317
Figure 89 Adding a Public DN Length Prefix
317
Figure 90 Defining the Prefix DN Length
317
Outgoing Public Calls Routing
318
Table 54 Outgoing Public Calls Routing
318
Determining Line Access Dialing
319
Figure 91 Line Management Diagram
319
Understanding Access Codes
320
Table 55 Default Codes Table
320
Programming Access Codes
321
Figure 92 Defining Access Codes
321
Table 56 Access Codes Values
321
Call Park Codes
323
Creating Direct Dial Sets
324
Figure 93 Direct Dial Menu and Screen
324
Table 57 Direct Dial Values
325
Table 58 Access/Dialing Codes: Avoiding Numbering Conflicts
326
Tips about Access Codes
326
Figure 94 Local Call Tandemed through Business Communications Manager Nodes
327
Using the MCDN Access Codes (Tandem Calls)
327
Setting up Line Pool Access Codes
328
Figure 95 Defining Line Pool Access Codes
328
Using Carrier Codes
330
About Carrier Access Codes
330
Identifying Carrier Access Codes
330
Figure 96 Adding Carrier Code Prefix Records
330
Configuring Call Routing
331
Figure 97 Configuring a Carrier Code Prefix ID Length
331
Table 59 Carrier Access Code Values
331
Figure 98 Call Routing Headings
332
Routing Configuration
333
Defining Routes
333
Figure 99 Add a Route
333
Figure 100 Define Route Parameters
334
Table 60 Route Settings
334
Call by Call Service Routing
336
Table 61 Call by Call Routing Table Example
336
Programming the PRI Routing Table
337
Enbloc Dialing
337
Table 62 PRI Service Type/Dn Type Values
337
Using Destination Codes
338
Table 63 Destination Codes: Avoiding Numbering Conflicts
338
Figure 101 Using Destination Codes to Access Another System
339
Why Use Destination Codes
339
Deciding on a Code
340
Grouping Destination Codes Using a Wild Card
341
Table 64 Establishing Routes and Dialout Requirements
341
Table 65 Destination Codes Not Using a Wild Card
341
Configuring Destination Codes with Wild Cards
342
Create the Destination Code
342
Table 66 Destination Codes Using the any Character
342
Set up the Destination Code Schedules
343
Figure 102 Adding a Destination Code with a Wild Card
343
Enable/Disable Wild Card Digits
344
Setting up a Destination for Local Calling
344
Setting up a Route through a Dedicated Trunk
345
Figure 103 Routing Service Programming Example
345
Figure 104 Destination Codes for Call Routing
345
Notes about the Absorbed Length
346
Adding Carrier Access Codes to Destination Codes
346
Figure 105 Carrier Code Call Numbering Sequence
346
Programming for Least-Cost Routing
347
Using Multiple Routes and Overflow Routing
348
Figure 106 Multiple Routing with Destination Schedules
348
Figure 107 Configuring the Normal Schedule for Overflow
349
Using Dialing Restrictions with Routing
350
Configuring Call by Call Services
350
Supporting Protocols
350
Call by Call Services
351
Table 67 Call by Call Services Available on the System
351
Switches Supporting Call by Call Limits
352
Provisioning for Call by Call Limits with PRI
352
Other Required Programming in the Unified Manager
352
Table 68 Switches and Service Types Chart
352
Setting Cbc Limits
353
Setting Cbc Limits (on U.K. Core Bcms)
353
Figure 108 Setting Cbc Limits Parameters
353
Table 69 DN Length Values
353
PRI Line Pools
354
Figure 109 PRI Overlap
354
Viewing Cbc Limit Metrics
355
Defining Restriction Filters
356
Figure 110 Metrics for All Cbc Options
356
Adding a Restriction Filter
357
Figure 111 Restriction Filters Headings
357
Figure 112 Adding Restriction Filters
357
Removing Restrictions
358
Notes about Restriction Filters
358
Default Filters (North America)
359
Table 70 Default Restriction Filters
359
Default Filters (Other)
360
Adding Overrides to Restrictions
360
Figure 113 Adding Overrides to Restrictions
360
Table 71 Default Filters for Program Headings
360
Figure 114 Line Restriction Example
361
Restriction Filter Examples
361
Enhanced 911 (E911) Configuration
362
Figure 115 Remote Line Restriction Example
362
Chapter 13 Configuring DN Records, an Overview
365
Understanding the Configuration Process
366
Figure 116 Process Map: Configuring Dns for System Devices
366
DN Mapping for Digital Telephones
367
Double Density and Dns
367
DN Chart for Upgraded 2.5 Systems
368
DN Chart for New 3.0 or Newer Systems
369
DN Mapping for ISDN and Legacy Wireless Handset Devices
370
Defining the System DN Headings
370
Table 72 DN Mapping for ISDN and Legacy Companion and DECT Handsets
370
Figure 117 System Dns Main Headings
371
The Two Sides of a DN Record
371
The System DN Headings
373
DN Registration Headings
375
Figure 118 Registration Dns, Main Headings
375
Deregistering IP Telephones
377
Moving between the Inactive and Active Lists
377
From Active List to the Inactive List
377
From Inactive List to Active List
377
Feature Dns
378
Renumbering Dns
378
Using a Wizard to Renumber Telephone Dns
378
Change Telephone Dns Using the Unified Manager
379
Chapter 14 Configuring Dns Using the Wizards
381
Editing DN Record Templates
381
What You Need to Know to Fill out a Template
383
Table 73 Edit DN Record Template Information
383
Creating Telephone Records with the Add Users Wizard
387
What You Need to Know about the User
388
Table 74 Add Users Wizard Information
388
Notes about Add Users Target Lines
392
Figure 119 Target Line Assignments in the Wizard
393
Changing Button Programming in the Wizard
394
Figure 120 Feature Selection
394
Figure 121 Internal Autodial Selection
394
Figure 122 External Autodial Selection
395
Notes about Programming Telephone Buttons
395
Using Remote Templates
396
Figure 123 Add Users First Page, Choosing Remote Template
396
Saving Wizard Pages on Your Computer
397
Chapter 15 Configuring Dns for System Devices
399
Figure 124 First and Second-Level System Dns Headings and Features
400
Copying Settings to Other Dns
401
Figure 125 Headings Found under Typical DNXXX Heading
401
Table 75 Copy Values
402
Identifying the Telephone (General Heading)
403
Figure 126 DN General Screen for Digital and IP Telephones
403
Table 76 General Record Values
404
Configuring Line Access
405
Assigning Line Access
406
Figure 127 Line Access Fields
406
Table 77 Telephone Line Access Fields
406
Rules about Assigning Prime Lines
407
Assigning Intercom (I/C) Buttons (Keys)
408
Private OLI Notes
408
Determining Line Assignments
409
Applying Target Lines (Incoming Calls Only)
409
Figure 128 Assigning Characteristics to each Line
409
Assigning Lines to Telephones
410
Table 78 Telephone Line Assignment Fields
410
Notes about Assigning Lines to Telephones
411
Figure 129 7316E Display Button Assignment Protocol
412
Figure 130 Adding an Intercom Button
412
Figure 131 Adding an Answer DN
413
Assigning Line Pool Access
414
About PRI Line Pools
414
Using Answer Dns
414
Assigning Answer Dns
415
Answer DN Notes
415
Figure 132 Answer Condition for Answer DN
415
Defining Device Capabilities
417
Figure 133 Features that Define Telephone Feature Capabilities
417
Configuring the Capabilities Features
418
Table 79 Capabilities Fields
418
Line Redirection Notes
420
Assigning Call Forward
421
Figure 134 Configuring Call Forward
421
DPNSS Notes
422
Table 80 Call Forward Fields
422
Table 81 Embark Validation Error Messages
422
Assigning a Hotline
423
Table 82 Hotline Values
423
Determining Analog Settings
424
Figure 135 ATA Settings for a DN
424
Table 83 ATA Settings
424
MWI Tone/Lamp Matrix
425
Table 84 Availability of MWI Signals
425
Setting Intrusion Controls
426
Setting SWCA Call Groups
427
Configuring SWCA Call Groups
427
Figure 136 SWCA Call Groups Screen
427
Table 85 User Preference Choices
427
Defining User Preferences
428
Figure 137 User Preference Telephone Settings
428
Configuring User Preferences
429
Table 86 User Preference Choices
429
Call Log Notes
430
Programming Telephone Buttons
432
Figure 138 Button Programming Options
432
Configuring Buttons from the DN Record
433
Table 87 Button Programming Choices
433
Notes about Button Programming
434
Replacing Digital Telephones
434
Button Labeling
435
Default Button Assignments
435
Rules of Default Button Assignment
435
7316E Digital Phone Button Defaults
436
Figure 139 7316E Lower Button Mapping
436
7316 Button Defaults
437
Figure 140 7316 Telephone Button Assignment
437
Button Defaults
438
Figure 141 the 7208 Button Mapping
438
7000 Button Defaults
439
7406 Cordless Digital Phone Button Defaults
439
Figure 142 7000 Button Mapping
439
Figure 143 7406 Button Defaults
439
IP Telephone Button Defaults
440
2004 IP Telephone and 2050 Software Phone Button Defaults
440
2002 IP Telephone Button Defaults
441
Figure 145 2002 Default Button Assignment
441
Figure 146 2001 Default Button Formatting
441
WLAN IP Telephone Default Settings
443
Table 88 WLAN IP Telephone Button Menu Equivalents
443
Configuring User Speed Dialing
444
Figure 147 Add a User Speed Dial Code to a Telephone
444
Figure 148 Entering Call Parameters for a User Speed Dial
444
Entering User Speed Dials at the Telephone
445
Table 89 User Speed Dial Settings
445
Setting up CAP Stations
446
Figure 149 7316E with KIM
446
Configuring CAP/KIM Assignment
447
CAP/KIM Notes
448
Figure 150 CAP/KIM Assignment, CAP/KIM 1 Screen
448
Configuring a CAP or KIM Module
449
Monitoring Telephones with the CAP or KIM Module
449
Programming CAP/KIM Buttons
449
Figure 151 Programming a CAP/KIM Button
450
Table 90 CAP/KIM Feature Button Programming Choices
450
Cold Starting the KIM to Erase Programming
451
Programming Restrictions for Dns
452
Figure 152 Telephone-Based Dialing Restrictions, Menu
452
Defining Telephone Dialing Restrictions
453
Figure 153 General Restrictions for Telephones
453
Table 91 Telephone Restriction Fields
453
Figure 154 Defining Set Restrictions for the Night Schedule
454
Setting Restriction Schedules for Telephones
454
Table 92 Schedule Filter Defaults
454
Defining Line/Set Restrictions
455
Figure 155 Defining Line/Set Restrictions for Line 001, Night Schedule
455
Configuring Telco Features
456
Figure 156 DN Telco Features Fields
456
Table 93 Telco Features Settings
456
Voice Mail Settings
457
Deleting a Mailbox
457
Table 94 DN Voice Mail Settings
457
Chapter 16 Configuring System Settings
459
Network Name Display
461
Figure 157 General Settings Headings and Fields
461
Table 95 Call Features/Interface List
461
Enabling/Disabling Outgoing Name Display
462
Network Name Display Interactions
462
Receiving and Sending Calling Party Name
462
Programming Business Name Display
463
Using Alpha Tagging for Name Display
463
Programming Feature Settings
465
Figure 158 Feature Settings Screen
465
Table 96 Set Feature Values
466
Background and On-Hold Music Sourcing
468
Chapter 25
468
Answer Key Levels
469
Phantom Dns
469
Table 97 Answer Keys
469
Configuring System-Wide Call Appearance Groups
470
Finding SWCA Calls
470
Programming SWCA Controls for Your System
471
Figure 159 Checking for Park Prefix
471
Figure 160 Setting SWCA Controls
472
Table 98 SWCA Controls
472
How SWCA Works in a Call Group
474
Figure 161 SWCA Indicators, Incoming Call from a Line (Auto SWCA Association Is On)
474
Transferring Calls between SWCA Groups
475
Parking and Retrieving Calls on SWCA Keys
475
Manually Associating a Call
475
Figure 162 SWCA Indicators, Incoming Call from an Intercom
475
Parking a Call to a SWCA Key
476
Retrieving a Parked Call from a SWCA Key
476
Call Interactions with SWCA Controls
476
Resetting Call Log Space
478
Table 99 Call Log Options
478
Setting System Timers
479
Table 100 Timer Values
480
Define Release Reason Levels
481
Table 101 Release Reason Values
481
Configuring System Speed Dial Numbers
482
Assigning Numbers to System Speed Dial Codes
483
Figure 164 Undefined Speed Dial Screen
483
Figure 165 Expanded Speed Dial Screen
483
Table 102 Release Reason Values
483
Setting System Telco Features
485
Defining Voice Message Center Numbers
485
Figure 166 Voice Message Center Programming
485
Table 103 Voice Message Center Settings
485
Setting Outgoing Name and Number Blocking
486
Configuring ONN Blocking Service Codes
487
Figure 167 ONN Blocking Parameters
487
Table 104 ONN Blocking Settings
487
Chapter 17 Configuring Schedules
489
Figure 168 Scheduled Services Headings
489
Turn Services on and off
490
Table 105 Turning Services on and off
490
Direct-Dial Telephone Ringing Service
491
Overriding Services with a Control Telephone
491
Defining Common Schedule Settings
491
Defining the Service Control Password
491
Figure 169 Entering the Service Control Password
491
Changing Schedule Names
492
Figure 170 Entering Schedule Names
492
Changing Schedule Times
493
Figure 171 Entering Schedule Time Parameters
493
Table 106 Default Schedule Times
493
About Start and Stop Times
494
Defining Service Schedules
495
Configuring Ringing Service
496
Defining Ring Groups
496
Figure 172 Adding a Telephone to a Ring Group
496
Defining Ringing Service Schedules
497
Figure 173 Defining Ring Schedule Parameters
497
Table 107 Ringing Group Schedule Values
497
Assigning Ringing Groups to Lines
498
Figure 174 Defining Ring Service Schedule Line Settings
498
Table 108 Ringing Group Schedule Line Values
498
Configuring Restriction Service
499
Figure 175 Defining Restriction Service Setting
499
Notes about Restriction Service Filters
500
Table 109 Restriction Schedule Values
500
Configuring Routing Service
501
Figure 176 Defining Routing Service Settings
501
Table 110 Routing Service Schedule Values
501
Chapter 18 Configuring Public Networks
503
Simple Networking
503
Figure 177 Connection to a Private Network
503
Callers in the Private Network
504
Callers in the Public Network
504
Callers Using Business Communications Manager
504
Dialing Plans for T1 Lines
505
Dialing Plan Using Public Lines
505
Figure 178 Routing Service Record: Use Pool
505
Destination Code Numbering in a Network
506
Figure 179 Routing Service Record: Destination Code
506
Table 111 Destination Code Leading Digits
506
Other Programming that Affects Public Networking
507
Chapter 19 Configuring Private Networks
509
Private Network Programming Parameters
509
Private Networking Protocols
510
Keycode Requirements
510
Remote Access to the Network
510
Lines Used for Networking
511
Other Programming that Affects Private Networking
511
Using Routing to Create Networking
512
Figure 180 Dialing Plan for T1 E and M Routing Network
512
Table 112 E and M Routing for a Business Communications Manager Network
513
Using Shared Line Pools to Create a Network
516
Figure 181 Network Example Using Shared Line Pools
517
Table 113 Creating a Coordinated Dialing Plan Using Line Pools
518
PRI Networking Using Call-By-Call Services
519
Figure 182 PRI Networking Using Call-By Call Services
519
Table 114 PRI Call-By-Call Services Routing Information
520
Chapter 20 Configuring Private Networks with SL-1 MCDN
523
System Numbering Plans
524
Creating Tandem Private Networks
524
Figure 183 Private Tandem Network of Business Communications Managers
524
Calls Originating from the Public Network
525
Table 115 Call Originating from the Public Network to a Tandem Network
525
Calls Originating in the Private Network
528
Table 116 Calls Originating from the Private Network Within a Tandem Network
528
Routing for Tandem Networks
530
Table 117 Node a Destination Code Table, External Termination
530
Table 118 Node a Destination Code Table, Internal Termination
531
Table 119 Node C Destination Code Table, External Termination
531
Table 120 Node C Destination Code Table, Internal Termination
531
Understanding MCDN Network Features
532
Network Call Redirection Information
532
Table 121 MCDN Network Features
532
Figure 184 Network Call Redirection Path
533
ISDN Call Connection Limitation
534
Figure 185 Call Loop on System Without ICCL
534
Trunk Route Optimization
535
Figure 186 Call Paths with and Without TRO
535
Trunk Anti-Tromboning
536
Figure 187 Call Paths with and Without TAT
536
Using SL-1 with MCDN to Network with a Meridian System
537
Meridian System Requirements
537
Software Requirements
538
MCDN Networking Checklist
538
UDP-Specific Programming
539
CDP-Specific Programming
540
An Example of a Private Network with Meridian 1
541
Figure 188 MCDN Networking, with a Common Public Network Connection
541
Table 122 Module Settings for MCDN Network
542
Table 123 MCDN Dialing Plan Settings
542
Table 124 Network Routing Information
543
Voip Networking
544
Configuring Special IP Trunking Interoperability
545
Figure 189 IP Trunking Interoperability Fields
545
Table 125 IP Trunking Interoperability Fields
545
Chapter 21 Configuring ETSI QSIG and DPNSS Network Services
547
Networking with ETSI QSIG
548
Figure 190 ETSI QSIG Networking
548
ETSI Euro Network Services
549
Table 126 Hardware Programming for Branch Offices
549
Table 127 ETSI Network Values
550
DPNSS 1 Services
551
DPNSS 1 Capabilities
551
DPNSS to Embark Connections
552
DPNSS 1 Features
552
Three Party Service
553
Making a Conference Call
553
Using the Diversion Feature
553
Restrictions by Telephone Type
554
Setting Diversion
554
Using the Redirection Feature
555
Restrictions by Telephone Type
555
Setting Redirection
555
Executive Intrusion
555
Restrictions by Telephone Type
556
Intrusion Levels
556
Programming IPL on a Telephone
556
Call Offer
557
Call Offer Displays
557
Restrictions by Telephone Type
557
User Actions
558
Route Optimization
558
Setting Route Optimization
558
Loop Avoidance
559
Programming Loop Avoidance
559
Private Networking with DPNSS
559
Table 128 Calling Numbers Required for DPNSS Network Example
560
Figure 191 DPNSS Networking
561
Table 129 Routing for DPNSS Network
561
Customizing the DPNSS Routing Service
562
Guidelines for Creating a Private Numbering Plan with DPNSS
562
Chapter 22 Configuring Centralized Voice Mail
563
Business Communications Manager as Host
564
Meridian System as Host
564
Callpilot Compatibility
564
Meridian Mail Compatibility Issues
564
System Set up for Host Business Communications Manager
565
System Set up for Satellite Systems
566
Configuring the System for Centralized Voice Mail
568
Meridian MCDN Call Features over PRI SL-1 Lines
569
Message Waiting Indication
569
Figure 192 Message Waiting Indication Message
569
Table 130 MCDN Feature Enhancements
569
Camp-On
571
Figure 193 Camping a Call
571
Break-In
572
Figure 194 Breaking into a Business Communications Manager Call Path
572
Configuring MWI on DPNSS 1 Networks
573
Assigning Message Centers to a Line
573
Figure 195 Telco Features Voice Message Center
574
Programming MWI and MWC
575
Selecting a Message Center
575
Figure 196 Target Line Telco Features Voice Message Center
575
Table 131 Parts of the NSI String
575
Setting Message Waiting Indication
576
Figure 197 Setting Target Line Voice Mail Settings for the Telephone
576
Chapter 23 Configuring Hunt Groups
577
Figure 198 Hunt Groups Menus and Fields
577
How to Use Hunt Groups
578
Identifying a Hunt Group
579
Figure 199 Hunt Group XX Screen
579
Table 132 Hunt Group Settings
579
Figure 200 Broadcast Call Mode
581
Hunt Group Modes
581
Figure 201 Linear Call Mode
582
Figure 202 Rotary Call Mode
582
Hunt Group Members
583
Adding a Hunt Group Member
583
Removing a Hunt Group Member
584
Removing All Members from a Hunt Group
584
Figure 203 Hunt Group XX Screen
584
Table 133 Hunt Group Member Settings
584
Moving Members
585
Figure 204 Moving Hunt Group Members
585
Programming Hunt Group Lines
586
Assigning a Line to a Hunt Group
587
Unassigning a Line
587
Unassigning All Lines
587
Figure 205 Adding Lines to Hunt Groups
587
Feature Operation Within Hunt Groups
588
Table 134 Hunt Group Feature Operation
588
Monitoring Hunt Groups
589
Setting up Silent Monitoring
589
Figure 206 Silent Monitoring System Settings
589
Table 135 Silent Monitor System Settings
589
Using Silent Monitor
590
Using Hunt Group Metrics
591
Chapter 24 Configuring Hospitality Services
593
Figure 208 Hospitality Commands and Settings
593
About the Hospitality Feature
594
Hospitality Telephone Definitions
594
Alarm Time (AL) Feature
594
Power Failures
595
Setting up Hospitality Services
595
Figure 209 Hospitality Service Times and Passwords
595
Table 136 Hospitality Main Settings
595
Identifying Room Telephones
596
Figure 210 Hospitality Room Settings
596
Table 137 Room Settings
596
Identifying Call Permissions
597
Setting Room Restriction Filters
597
Figure 211 Hospitality Call Permissions
597
Table 138 Call Permission Settings
597
Programming Alarm Data
598
Setting Alarm Parameters
598
Figure 212 Alarm Data Fields
598
Table 139 Alarm Data Settings
598
Configuring for Expired Alarms
599
Figure 213 Expired Alarms Fields
599
Table 140 Alarm Data Settings
599
Using the Hospitality Services Admin Telephone
600
Hospitality Services Admin Alarm Feature
600
Setting the State of a Room at a Telephone
601
Setting Room Condition
601
Using the Hospitality Services Room Telephone
602
Setting the Alarm on a Room Telephone
602
Change or Cancel an Alarm Time
603
Turn off an Alarm
603
Setting the Room Condition
604
Configuring the Music Source
605
Selecting the Music Source
606
Table 141 IP Music Summary Parameters
606
Configuring Bcmamp
607
Opening the Bcmamp Administration Application
607
Loading Music Onto the Business Communications Manager
607
Restrictions on Uploading Files
608
Deleting Music from Business Communications Manager
608
Adding Music to the Play List
609
Removing Music from the Play List
609
Using the Bcmamp Player
610
Figure 214 Bcmamp Player
610
Configuring a Network Device to be the IP Music Source
611
Table 142 Networks Device Parameters
611
Table 143 Advanced Networks Parameters
611
Chapter 26 Configuring the MSC Resources
613
Types of MSC Resources
613
Signaling Channels
614
Media Channels
614
DSP Resources
614
Voice Bus Paths
614
Media Gateways
614
Rules for Managing the MSC Resources
615
Signaling Channel Rules
615
Media Channel Rules
615
Example of How to Estimate Peak Media Channel Usage
616
DSP Resources Rules
617
Voice Bus Path
617
Table 144 DSP Resource Requirements
617
Media Gateways
618
Determining the MSC Resources You Require
618
ISDN WAN (Dial-Up/Nailed-Up)
618
DECT Mobility (Legacy System)
619
Voice Mail and ACD
619
IVR and IVR Fax
620
IP Telephones
620
IP Trunks
621
Record of Required MSC Resources
623
Table 145 Required MSC Resources
623
Evaluation
624
Table 146 Evaluation of Required Business Communications Manager Configuration
624
Example of a Business Communications Manager Configuration
625
Table 147 Example of Required Configuration
625
Table 148 Evaluation for the Example of Required Configuration
625
Configuring the MSC Resources
626
Viewing the MSC Information
626
Table 149 MSC Information Parameters
626
Viewing the MS-PEC Configuration
627
Table 150 MS-PEC Information
627
Understanding the MSC Minimum and Maximum Values
628
Minimum
628
Maximum
628
Table 151 Advantages and Disadvantages of Minimum and Maximum Values
628
Viewing the MSC Configuration
629
Changing the MSC Configuration
629
Table 152 MSC Configuration Parameters
629
Creating a Custom MSC Configuration
630
Table 153 MSC Custom Configuration Parameters
630
Table 154 MSC Component Parameters
631
DTMF Configuration
632
Changing the DS30 Split
633
Configuring Double Density
634
Figure 215 Double Density Mode Choices
635
Chapter 27 Using a Wizard to Change Data Parameters
637
Viewing Business Communications Manager Resources
637
Figure 216 LAN, WAN and Dialup Headings
637
Table 155 Business Communications Manager Resources
637
Using the Network Update Wizard
638
What You Need to Know
639
Chapter 28 Configuring DHCP
641
DHCP Configuration Overview
641
Configuring the DHCP Mode
642
Configuring a DHCP Server
643
Table 156 DHCP Server Summary Attributes
643
Table 157 DHCP Global Options
644
Table 158 DHCP Summary Settings
645
LAN Settings for DHCP Server
646
Table 159 LAN Scope Specific Options
647
Configuring Address Ranges for a Local Scope
648
Adding an Address Range
648
Modifying an Address Range
648
Table 160 Address Range Attributes
648
Deleting an Address Range
649
Configuring Excluded Addresses for a Local Scope
649
Adding an Excluded Address Range
649
Modifying Excluded Address Ranges
650
Deleting an Excluded Address Range
650
Table 161 Excluded Addresses
650
Configuring Reserved Addresses for a Local Scope
651
Adding a Reserved Address
651
Modifying a Reserved Address
651
Table 162 Reserved Addresses
651
Deleting a Reserved Address
652
Viewing the Lease Information for a Reserved Address
652
Table 163 Reserved Addresses Lease Information
652
Remote Scope
654
Adding a Remote Scope
654
Table 164 Remote Scope Settings
654
Modifying Remote Scope Settings
655
Configuring Remote Scope Address Ranges
655
Adding an Address Range
655
Table 165 Remote Scope Specific Settings
655
Modifying Address Ranges
656
Deleting an Address Range
656
Table 166 Remote Scope Address Range Attributes
656
Configuring Remote Scope Excluded Addresses
657
Adding a Excluded Address Range
657
Table 167 Remote Scope Excluded Addresses
657
Modifying Excluded Address Ranges
658
Deleting an Excluded Address Range
658
Configuring Remote Scope Reserved Addresses
659
Adding a Reserved Address
659
Table 168 Remote Scope Reserved Addresses
659
Deleting a Reserved Address
660
Remote Scope Lease Information
660
Table 169 Lease Information for a Remote Scope Reserved Addresses
660
Deleting a Remote Scope
661
Configuring a DHCP Relay Agent
662
Deleting a Server from the Server List
662
LAN Settings for DHCP Relay Agent
663
Table 170 Relay Agent Interface Parameters
663
Importing and Exporting DHCP Data
664
Exporting DHCP Data
664
Importing DHCP Data
665
Reconciling the DHCP Data
665
Chapter 29 Configuring the LAN Resources
667
Viewing the LAN Resources
667
Configuring LAN Resources
668
Setting LAN Global Parameters
668
Table 171 LAN Global Parameters
668
Table 172 Guidelines to Configure LAN to LAN Traffic Smoothing
668
Configuring a LAN Interface
669
Table 173 LAN Summary Attributes
669
Configuring Multiple IP Addresses for the LAN Interface
671
Adding an Additional IP Address
671
Table 174 Additional LAN IP Address Parameters
671
Modifying an Additional IP Address
672
Deleting an Additional IP Address
672
Viewing LAN Performance
672
Chapter 30 Configuring the WAN Resources
673
Permanent WAN Connection
673
Frame Relay
673
Point-To-Point-Protocol (PPP)
674
Multi-Link Point-To-Point Protocol (MLPPP)
674
WAN Data Compression
674
Viewing WAN Resources
674
Setting Global WAN Parameters
675
Configuring the PPP Password List
675
Table 175 PPP Password Parameters
675
Deleting an Item from the PPP Password List
676
Modifying an Existing Item on the PPP Password List
676
Configuring the WAN Interfaces
677
Configuring WAN Summary Parameters
677
Table 176 WAN Summary Parameters
677
Setting WAN Line Parameters
679
Table 177 WAN Line Parameters
679
Setting WAN Sync Parameters
680
Setting WAN Frame Relay Parameters
680
Table 178 WAN Sync Parameters
680
Table 179 WAN Frame Relay Parameters
681
PVC Congestion Control
682
Adding PVC Congestion Control
682
Table 180 WAN PVC Congestion Control Parameters
682
Modifying PVC Congestion Controls
683
Deleting a PVC Congestion Control
683
WAN PPP Parameters
683
Table 181 WAN PPP Parameters
684
Configuring Multiple IP Addresses for a WAN Interface
685
Examples of Uses of Multiple IP Addresses
685
Restrictions When Using Multiple IP Addresses
685
Adding an Additional IP Address
685
Modifying an Additional IP Address
686
Deleting an Additional IP Address
686
Table 182 Additional WAN IP Addresses
686
Configuring the DLCI to IP Mapping
687
Adding DLCI to IP Mapping
687
Table 183 DLCI to IP Mapping Parameters
687
Modifying DLCI to IP Mapping
688
Deleting DLCI to IP Mapping
688
WAN Performance
688
Chapter 31 Configuring the Dial up Resources
689
Configuring the Dial up Global Parameters
689
Table 184 RAS Server TCP/IP Parameters
689
V.90 Modem Dial up
690
Enabling and Disabling the V.90 Modem Interface
690
Changing the Modem Region
691
Configuring the V.90 Modem Interface
691
Table 185 V.90 Modem Summary Parameters
692
Table 186 Modem Link Parameters
692
Table 187 V.90 Modem Access Parameters
694
ISDN Dial up
695
Creating an ISDN Dial up Interface
695
Configuring an ISDN Interface
696
Table 188 ISDN Summary Settings
696
Table 189 ISDN Link Parameters
697
Table 190 ISDN Access Parameters
697
Configuring the ISDN Channel Characteristics
698
Table 191 ISDN Dial-Out User Parameters
698
Table 192 ISDN Channel Characteristics
698
Assigning an ISDN Dial Number and IP Address
699
Deleting an ISDN Channel from the ISDN Channel Characteristics List
699
Modifying the Characteristics of an Existing ISDN Channel
699
Deleting an ISDN Interface
700
Point to Point Protocol on Ethernet (Pppoe)
701
Settings Required for Pppoe
701
Table 193 Features that Interact with Pppoe
701
Installing Pppoe
702
Creating a Pppoe Dial up Interface
703
Configuring a Pppoe Interface
703
Table 194 Pppoe Summary Settings
703
Table 195 Pppoe Link Parameters
704
Table 196 Pppoe Access Parameters
704
Connecting to the Internet Service Provider (ISP)
705
Table 197 Pppoe Dial-Out User Parameters
705
Table 198 Pppoe Channel Characteristics
705
Deleting a Pppoe Interface
706
Guidelines for Using Remote Dial-In
706
Chapter 32 Configuring DNS
707
Using the Business Communications Manager DNS Service
708
Table 199 DNS Summary Attributes
708
Chapter 33 Configuring IP Routing
709
Routing Information Protocol (RIP)
709
Open Shortest Path First (OSPF)
710
IP Routing Protocol Precedence
710
Table 200 IP Routing Protocol Precedence
710
Configuring IP Routing Global Settings
711
Setting the RIP Global Settings
711
Table 201 IP Routing Summary Attributes
711
Table 202 IP RIP Global Settings
711
Setting the OSPF Global Settings
712
Table 203 IP OSPF Global Settings
712
Configuring IP Routing on an Interface
713
Configuring RIP Parameters on a Network Interface
713
Table 204 IP RIP Parameters
714
Enabling the RIP Subnet Summary
715
Disabling the RIP Subnet Summary
716
Configuring OSPF Parameters on a Network Interface
716
Table 205 IP OSPF Parameters
717
OSPF NBMA Neighbors
718
Adding OSPF NBMA Neighbors
718
Modifying OSPF NBMA Neighbors
718
Table 206 IP OSPF NBMA Neighbor Parameters
718
Deleting OSPF NBMA Neighbors
719
Static Routes
719
Adding a Static Route to the Routing Table
719
Table 207 IP Static Route Attributes
719
Modifying the Static Route Configuration
720
Deleting a Static Route
720
Restarting the Router
721
Chapter 34 Configuring Web Cache
723
Guidelines for Using Web Caching/Proxy
723
Table 208 Web Cache Attributes
724
Important Web Cache Considerations
725
Web Cache Page Update Required
725
DIALUP Interfaces Blocking Condition
725
Additional IP Addresses Are Not Blocked
725
Chapter 35 Configuring Qos Monitor
727
How Qos Monitoring Works
727
Setting the Qos Monitor
729
Viewing the Qos Monitor Mean Opinion Score
729
Table 209 Qos Monitor Summary Attributes
729
Table 210 Mean Opinion Score Descriptions
730
Configuring the Logging Options
731
Table 211 Qos Monitor Logging Attributes
731
Viewing the Mean Opinion Score Log
731
Figure 217 Example Mean Opinion Score Log File
732
Chapter 36 Configuring Net Link Manager
733
Enabling or Disabling Net Link Manager
734
Selecting a Permanent WAN Link as the Primary WAN Connection
734
Table 212 Net Link Manager Attributes
734
Table 213 Permanent WAN Connections Settings
734
Selecting a Dial-Up Link as the Primary WAN Connection
736
Chapter 37 Configuring NAT (Network Address Translation)
737
Static NAT
737
Dynamic NAT
737
NAT and IP Firewall Filters
738
Managing Business Communications Manager
738
Enabling and Disabling NAT
738
Table 214 NAT Summary Attributes
738
Configuring an Interface with NAT
739
Adding Default Rules
739
Adding a Rule to an Interface
740
Table 215 NAT Rule Settings
740
Modifying a Rule to an Interface
741
Configuring NAT to Change the Source IP Address Used for WAN Traffic
742
Deleting a Rule to an Interface
742
Configuring the Rule Order
742
Examples of Common NAT Configurations
743
Example 1: Using a Static Public IP Address
743
Example 2: Using Dynamic Public IP Address
744
Example 3: Changing the Source IP Address of WAN Traffic
745
Chapter 38 Configuring NTP Client
749
Configuring the NTP Client Settings
750
Table 216 NTP Client Settings
750
Starting the NTP Client Service
751
Table 217 NTP Client Service Settings
751
Manually Updating the Business Communications Manager Time
752
Chapter 39 Virtual Private Networks (VPN)
753
PPTP Tunnel Notes
753
Ipsec Tunnel Modes
754
Pptp
754
Settings Required for PPTP Tunnels
755
NAT (Network Address Translation)
755
Qos
755
IP Routing
755
Filters
755
IP Addresses and DHCP Server
756
DNS Server
756
Changing the PPTP Settings
756
Table 218 PPTP Summary Settings
756
Adding a PPTP Client
757
Deleting a PPTP Client
758
Adding a PPTP Tunnel
758
Table 219 PPTP Client Attributes
758
Configuring a PPTP Tunnel
759
Table 220 PPTP Tunnel Attributes
759
Table 221 PPTP Tunnel Summary Attributes
760
Table 222 PPTP Tunnel Link Parameters
760
Table 223 PPTP Tunnel Authentication Parameters
761
Add a Destination Network
762
Table 224 PPTP Destination Networks Attributes
762
Modifying a Destination Network
763
Deleting a Destination Network
764
Deleting a PPTP Tunnel
764
Ipsec
765
Encryption
766
Table 225 Comparing Encryption and Authentication Methods
766
Authentication Method
767
Encryption Method
767
Protocol
767
Ipsec Capacity Restrictions
768
Settings Required for Ipsec Tunnels
768
NAT (Network Address Translation)
768
Dialup ISDN Connections
769
Compatibility with Contivity Extranet Switch and Shasta 5000
769
Ipsec and PPTP
769
Multiple IP Address Restrictions
769
Firewall Rules for Ipsec Branch Office and Remote User Tunnels
769
Table 226 Firewall Rules for IKE
770
Table 227 Firewall Rules for ESP
770
Table 228 Firewall Rules for AH
770
Table 229 Firewall Rules for the QOTD Server
771
Table 230 Firewall Filter for the Password Server
771
Table 231 Firewall Filter for the ICMP that the Client Sends to the Tunnel Endpoint
771
Table 232 Firewall Filter for Private Network
771
Changing the Ipsec Global Settings
773
Ipsec Branch Office Configuration
774
Adding a Branch Office Ipsec Tunnel
774
Table 233 Ipsec Global Settings
774
Table 234 Ipsec Branch Office Tunnel Settings
775
Adding Local Accessible Networks to the Branch Office Ipsec Tunnel
777
Adding Remote Accessible Networks to the Branch Office Ipsec Tunnel
777
Table 235 Ipsec Local Accessible Network Parameters
777
Sending All Traffic from Local Accessible Networks through the Ipsec Tunnel
778
Table 236 Ipsec Remote Accessible Network Parameters
778
Table 237 Remote Accessible Networks Used to Route All Traffic through
778
Modifying a Branch Office Ipsec Tunnel
779
Modifying Local Accessible Networks to the Branch Office Ipsec Tunnel
779
Modifying Remote Accessible Networks to the Branch Office Ipsec Tunnel
779
Deleting a Branch Office Ipsec Tunnel
780
Deleting Local Accessible Networks to the Branch Office Ipsec Tunnel
780
Deleting Remote Accessible Networks to the Branch Office Ipsec Tunnel
780
Creating a Tunnel between Two Business Communications Managers
781
Configuring the First Business Communications Manager
781
Configuring the Second Business Communications Manager
781
Creating a Tunnel between a Business Communications Manager and a Contivity Extranet
782
Switch V02_61
782
Configuring the Business Communications Manager
782
Configuring the Contivity Extranet Switch
782
Configuring the Business Communications Manager
783
Configuring the Contivity Extranet Switch
783
Ipsec Remote User Configuration
784
Ipsec Remote User Authentication
784
Split Tunneling
784
Figure 218 Example of a Split Tunneling Environment
785
Adding a Remote User Ipsec Tunnel
786
Assigning an IP Address to a Remote User Account
786
Adding a Remote IP Address Pool
787
Modifying a Remote IP Address Pool
788
Deleting a Remote IP Address Pool
788
Table 238 Ipsec Remote IP Address Pool Settings
788
Adding Remote User Accounts
789
Table 239 Ipsec Remote User Account Settings
789
Configuring Remote User Accounts
791
Configuring the DNS/WINS Setting for the Remote User Account
791
Table 240 DNS/WINS Settings
791
Adding a Split Tunnel Network
792
Modifying a Split Tunnel Network
792
Table 241 Split Tunnel Network Settings
792
Deleting a Split Tunnel Network
793
Deleting a Remote User Account
793
Creating Banner Text for a Remote User
793
Chapter 40 Policy-Enabled Networking
795
Policy Configuration Overview
795
Differentiated Services (Diffserv) Overview
795
Diffserv IP Quality of Service (Qos) Architecture
796
Diffserv Components
797
Figure 219 Diffserv Bandwidth Brokers and Nodes
797
IP Service Classes
798
Table 242 Service Classes
798
Packet Classifiers
799
Table 243 Default Queue Mapping for Business Communications Manager
799
Cops
800
Policy Overview
800
Implementing Quality of Service (Qos)
801
Configuring the Qos Summary Parameters
801
Table 244 Qos Summary Parameters
801
Configuring Devices
802
Creating an Interface Group Configuration
802
Table 245 Qos Advanced Parameters
802
Table 246 Qos Interface Group Table Parameters
802
Modifying an Interface Group Configuration
803
Deleting an Interface Group Configuration
803
Configuring Policy Rules
804
Creating an IP Filter Configuration
804
Table 247 Qos IP Filter Parameters
804
Modifying an IP Filter Configuration
805
Deleting an IP Filter Configuration
806
Creating an IP Filter Group Entry
806
Table 248 Qos IP Filter Group Parameters
806
Modifying an IP Filter Group Configuration
807
Deleting an IP Filter Group Entry
807
Configuring Actions
807
Creating an Action
807
Modifying an Action Entry
808
Deleting an Action Entry
808
Table 249 Qos Action Parameters
808
Configuring Qos Policies
809
Adding a Policy
809
Table 250 Qos Policy Parameters
809
Modifying a Policy
810
Deleting a Policy
810
Implementing Common Open Policy Services (COPS)
811
Viewing COPS Statistics and Capabilities
811
Table 251 Status Page Items
811
Configuring a COPS Client
814
Adding a COPS Client Server Entry
814
Modifying a COPS Client Server Entry
814
Table 252 COPS Client Server Parameters
814
Modifying the COPS Client Server Retry Data
815
Table 253 COPS Client Retry Data
815
Configuring the Policy Agent Characteristics
816
Table 254 Policy Agent Settings
816
Table 255 Policy Server Settings
816
Table 256 Policy Class Support
817
Table 257 Policy Device Identification
817
Chapter 41 Configuring IP Firewall Filters
819
Packet Filtering
819
Basic (Stateless) Packet Filter
819
Stateful Packet Filters
820
IP Firewall Filters and NAT
820
Viewing and Changing the Status of Firewall Filters
820
Table 258 IP Firewall Filters Summary
820
Configuring IP Firewall Filters for an Interface
821
Adding Default Rules
822
Adding an Input Filter for a Firewall Filter Interface
823
Table 259 Firewall Input Filter Rule Settings
823
Modifying an Input Filter for a Firewall Filter Interface
825
Deleting an Input Filter for a Firewall Filter Interface
825
Configuring the Order of the Input Filters for an Interface
826
Adding an Output Filter for a Firewall Filter Interface
827
Modifying an Output Filter for a Firewall Filter Interface
827
Deleting an Output Filter for a Firewall Filter Interface
827
Configuring the Order of the Output Filters for an Interface
828
Accessing Unified Manager through the Firewall
829
Table 260 Input Rule Configuration for Unified Manager - RPC
829
Table 261 Input Rule Configuration for Unified Manager - DCOM
829
Table 262 Input Rule Configuration for Unified Manager - Port 443
830
Firewall Rules for Business Communications Manager with Dialup Interfaces
831
Table 263 Input Rule Configuration for Systems with Dialup Interfaces
831
Appendix A Defining Region-Based Defaults
833
Region-Based System Settings
833
Core Software and Regions
834
Languages
834
Table 264 Core Software, Defined by Region and Carrier Profile
834
Table 265 Languages
834
Caller ID Displays
835
Table 266 South/Central America Language Breakout
835
Companding Law by Region
836
Mobility Services by Region
836
Table 267 Companding Law
836
Table 268 Mobility Services, by Region
836
Media Bay Module Availability by Region
837
Table 269 Module Availability, by Profile
837
FEM-Trunk Module Combinations by Region
838
Table 270 Trunk Availability, by Region
838
PRI Line Protocol Support, by Region
839
Table 271 PRI Line Protocol Supported, by Region
839
Supported ISDN Line Services
840
Table 272 ISDN Line Services
840
Table 273 ISDN Services, by Protocol
840
Defining Time Zones by Country and Language
841
System Feature Defaults
841
Table 274 Time/Date Formats Based on Language
841
Table 275 Region Defaults
841
Dialing Plan Defaults
844
Table 276 Default Dialing Restrictions, by Profile
844
BRI and PRI Line Types
845
Table 277 BRI and PRI Line Types (DTM and BRI Modules)
846
Callpilot Regions
847
Table 278 Callpilot Region Default Languages by Country
847
Table 279 Callpilot Feature Default Anomalies
848
Appendix B System Features
849
Business Communications Manager Feature Codes
849
Table 280 Features Sorted by Feature Name and by Activation Code
849
Button Programming Features
853
Table 281 Button Programming Feature Settings
853
Appendix C ISDN Overview
857
Welcome to ISDN
857
Analog Versus ISDN
858
Types of ISDN Service
858
ISDN Layers
859
ISDN Bearer Capability
859
Services and Features for ISDN BRI and PRI
860
PRI Services and Features
860
BRI Services and Features
860
Network Name Display
861
Name and Number Blocking (ONN)
862
Call by Call Service Selection for PRI
862
Emergency 911 Dialing
863
2-Way DID
863
Dialing Plan and PRI
863
ISDN Hardware
864
PRI Hardware
864
BRI Hardware
864
S Reference Point
865
T Reference Point
865
Figure 220 S Reference Point
865
Clock Source for ISDN
866
Figure 221 T Reference Point
866
ISDN BRI NT1 Equipment
867
ISDN Standards Compatibility
867
Planning Your ISDN Network
867
Ordering ISDN PRI
868
Ordering ISDN PRI Service in Canada
868
Ordering ISDN PRI Service in United States
868
Ordering ISDN PRI Service Outside of Canada and the United States
868
Ordering ISDN BRI
868
Ordering ISDN BRI Service in Canada
868
Ordering ISDN BRI Service in the United States
869
Ordering ISDN BRI Service Outside Canada and the United States
869
Supported ISDN Protocols
869
ISDN Programming
870
Program PRI Resources
870
Programming ISDN BRI Resources
871
Program PRI Lines
872
Program ISDN BRI Lines
872
Program Direct Inward System Access (DISA) on PRI Lines
873
Method 1
873
Method 2 (North America Only)
873
Program ISDN Equipment
874
Terminal Equipment for BRI Cards
874
Devices on an S Loop (BRI Cards Only)
874
S or LT Loop DN
874
D-Packet Service (BRI Only)
875
Appendix D Configuring an Analog Device
877
Table 282 Analog Devices
877
Table 283 Feature Matrix for Analog Devices
877
Configuring an Analog Device DN Record
878
Table 284 DN Record Headings
878
Figure 222 Active Set DN Screen Example
879
Figure 223 General Screen Example
879
General Heading
879
Table 285 General Record Fields
879
Line Access
880
To Assign Lines
880
Figure 224 Line Access Screen Example
880
Table 286 Line Assignment Fields
880
To Assign Line Pools
881
To Assign a Prime Line
881
Figure 225 Line Access Screen Example
881
Defining Device Capabilities
882
Figure 226 Capabilities Screen Example
882
Table 287 Prime Line Field
882
Figure 227 Capabilities Fields Screen Example
883
Table 288 Capabilities Fields
883
Assigning an External Hotline
884
Figure 228 External Hotline Screen Example
884
Determining Analog Device Settings
885
Figure 229 ATA Settings Example
885
Table 289 Hotline Values
885
Table 290 ATA Settings
885
Figure 230 Set Restriction Example
886
Reviewing Set Restrictions
886
Glossary
887
Numerical
887
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Nortel BCM 3.7 Specifications
General
Version
3.7
Release Date
2005
Supported Protocols
SIP, H.323, MGCP
Features
VoIP, Unified Messaging
System Requirements
Windows XP
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