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Nortel ICS User Manual

Nortel ICS
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Norstar ICS Remote Tools
User Guide
NRU version 11
© Copyright Nortel Networks, 2004
Norstar and Meridian are trademarks of Nortel Networks.
Microsoft, MS-DOS, Windows and Excel are registered trademarks
of Microsoft Corporation in the United States and other countries.
InstallShield is a registered trademark of InstallShield Corporation.
Published in Canada
N0004999 01

Table of Contents

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Nortel ICS Specifications

General IconGeneral
BrandNortel
ModelICS
CategorySoftware
LanguageEnglish

Summary

Understanding Remote Management

Process Map: Managing a Norstar System

Outlines the workflow for managing Norstar systems using ICSRT.

Connection Hardware Requirements

Details the necessary hardware for establishing remote connections.

Connecting Remotely to a Norstar System

Explains how to establish a remote connection via dial-up modem.

Remote System Management using ICSRT

Covers the capabilities of ICSRT for managing Norstar systems remotely.

Setting Up ICS Remote Tools

Setting Up Your Computer for ICSRT

Steps to configure your computer for the ICSRT application.

Computer Hardware Requirements

Specifies the minimum hardware needed to run ICSRT.

Modem Settings

Configures modem parameters for successful remote connections.

Installing the ICSRT

Step-by-step guide for installing the ICSRT software.

Setting Up Customers in ICSRT

Using ICSRT Databases

Explains the use and management of customer databases within ICSRT.

Creating a Customer Record

Steps to add new customer information to the database.

Editing Customer Records

Instructions for modifying existing customer information.

Connecting to a Norstar System from ICSRT

Connecting to a Norstar System

Overview of establishing a connection to a Norstar system.

Understanding the Remote Set Tool

Explaining the Remote Set Tool

Overview of the Remote Set tool's functionality and purpose.

Understanding the Browser Tool

Understanding the Browser Tool

Overview of the Browser tool for system programming.

Troubleshooting the Browser Window

Addresses common issues and solutions for the Browser tool.

Using Workbooks and Off-line Programming

Understanding Workbooks and Off-line Programming

Overview of using Excel workbooks for offline system programming.

Configuring a Workbook

Steps to set up and prepare Excel workbooks for system programming.

Configuring the Workbook Parameters

Steps to set system-specific parameters within a workbook.

Acquiring Information from a Programmed System

How to extract system data into an Excel workbook.

Working with Programming and Acquisition Errors

How to manage and resolve errors encountered during programming.

Backing Up and Restoring Norstar Data

Backing Up Data with ICSRT

How to perform backups using the ICSRT scheduler.

Restoring Data with ICSRT

How to perform restores using the ICSRT scheduler.

Starting the Scheduler

Steps to initiate the backup/restore scheduling service.

Scheduling Backups or Restores

How to configure automatic backup and restore jobs.

Backing Up Data with the Backup Restore Tool

How to perform manual backups using the Backup Restore tool.

Restoring Data with the Backup Restore Tool

How to perform manual restores using the Backup Restore tool.

Troubleshooting the ICS Remote Tool

Error Messages

Lists and explains common error messages encountered with ICSRT.

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