What to do if the CD-ROM drive isn't working during a Nortel Software upgrade?
- DDaniel ArmstrongJul 28, 2025
If the CD-ROM drive isn't connected properly, isn't turned on, or the CD-ROM disk isn't in the CD-ROM drive, follow these steps: 1. Power down the NAM. 2. Ensure the CD-ROM drive is connected to the NAM, the drive is powered up and placed flat. 3. Re-attempt the upgrade procedure. If the problem persists, contact your Norstar Technical Support group for assistance.