Nortel Voice Mail - User Manual

Other manuals for Nortel Voice Mail

Set Up And Operation Guide29 pages

Quick Reference Card2 pages

Software Guide48 pages

Installation Guide10 pages

Operation Guide3 pages

Questions and Answers

S
Sharon WarrenJul 28, 2025
What to do if the CD-ROM drive isn't working during a Nortel Software upgrade?
- D
  Daniel ArmstrongJul 28, 2025
  If the CD-ROM drive isn't connected properly, isn't turned on, or the CD-ROM disk isn't in the CD-ROM drive, follow these steps: 1. Power down the NAM. 2. Ensure the CD-ROM drive is connected to the NAM, the drive is powered up and placed flat. 3. Re-attempt the upgrade procedure. If the problem persists, contact your Norstar Technical Support group for assistance.
J
Jason HallAug 2, 2025
What to do if Nortel Voice Mail won't start due to power issues?
- J
  Jasmine MckayAug 2, 2025
  If Voice Mail will not start because there is no power to the NAM, or a fatal hardware error has occurred: * Check the power at the AC outlet. * Ensure that the power cord is firmly seated in the NAM power socket. * Contact your Norstar Technical Support group for assistance.
E
Emma FitzgeraldAug 6, 2025
What to do if Nortel Voice Mail upgrade was started, but then aborted?
- R
  Robert RiceAug 6, 2025
  If the upgrade was started, but then aborted: 1. Ensure the “Norstar Voice Mail 4.1 CD-ROM disk” is in the CD-ROM drive. 2. Ensure the “Norstar Voice Mail 4.1 Upgrade Boot Diskette” is in the floppy diskette drive of the NAM. 3. Re-attempt the upgrade procedure. 4. Contact your Norstar Technical Support group for assistance.
T
Timothy Sanchez DDSAug 10, 2025
How to fix Nortel Voice Mail not starting due to CMOS configuration error?
- K
  Kristin ChambersAug 10, 2025
  If Voice Mail will not start because of a fatal CMOS configuration error, contact your Norstar Technical Support group for assistance.
V
Victoria GarciaAug 14, 2025
What to do if there is not enough space on the NAM to perform the Nortel Voice Mail Software upgrade?
- C
  Casey TaylorAug 14, 2025
  If there is insufficient space on the NAM to perform the upgrade: 1. Delete saved messages from the system. 2. Re-attempt the upgrade procedure. 3. A hardware upgrade may be required, contact your Norstar Technical Support group for assistance.
D
David BennettAug 18, 2025
What to do if a failure occurred during the Nortel Voice Mail upgrade?
- T
  Terri OliverAug 18, 2025
  If a failure occurred during the upgrade due to corrupted data on the NAM, contact your Norstar Technical Support group for assistance.
S
Stephen DoyleAug 23, 2025
What to do if the wrong CD-ROM disk is in the CD-ROM drive during Nortel Voice Mail Software upgrade?
- M
  Megan BrownAug 23, 2025
  If the wrong CD-ROM disk is in the CD-ROM drive: 1. Ensure the “Norstar Voice Mail 4.1 CD-ROM disk” is in the CD-ROM drive. 2. Re-attempt the upgrade procedure. 3. A hardware upgrade may be required; contact your Norstar Technical Support group for assistance.

Summary

CallPilot Keypad Commands

Message List & Commands

Keypad commands for navigating and interacting with message lists.

Message Composition & Management

Keypad commands for composing, replying, forwarding, and managing messages.

Using Standard Commands

Playing and Recording

Using standard commands for playing and recording messages and greetings.

Message and Mailbox Command Families

Command groups for message list and mailbox management.

Always Available Commands

Overview of universally available commands like Help and Stop.

Logging In to Your Mailbox

First-Time Login Procedure

Steps for initial login, including password change.

Standard Login Process

How to log in from any touchtone telephone.

Changing Your Password

How to Change Password

Detailed steps to modify your existing password.

Recording Your Name

Recording Personal Verification

Steps to record voice verification for greetings and messages.

Recording Greetings

Recording a Greeting

Instructions for recording external, internal, or temporary greetings.

Playing Your Messages

Playing Messages

Steps to play messages from the list or specific messages.

Reviewing and Responding to Messages

Controlling playback and responding to messages.

Deleting and Restoring Messages

Deleting a Message

Restoring a Message

Replying to the Sender

Recording a Reply to the Sender

Steps to record and send a reply to the original sender.

Replying to Sender and All Recipients

Recording Reply to Sender and Recipients

How to record and send a reply to sender and all recipients.

Forwarding a Message

Instructions for forwarding a message to others or distribution lists.

Composing a Message

Addressing, Recording, and Sending

Steps for composing, addressing, recording, and sending a message.

Checking and Editing Your Message

Remote Notification

Initial Setup of Remote Notification

Initial setup for receiving message notifications at a remote location.

Turning Remote Notification On;Off

Remote Notification (continued)

Working in Notification Setup

Changing Notification Message Type

Changing Notification Days (continued)

Changing Notification Days

Changing Notification Times

Nortel Voice Mail Specifications

General

Product Type	Voice Mail System
Manufacturer	Nortel
Compatibility	Nortel PBX Systems
User Capacity	Varies by system configuration
Storage Capacity	Varies by system configuration
Interface	Telephone Interface
Features	Automated Attendant