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Nortel ICS - Deleting Customer Records; Quitting the Customer Info Screen

Nortel ICS
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Chapter 3 Setting up customers in ICSRT 49
ICS Remote Tools User Guide
Deleting customer records
You may occasionally need to delete records from a database.When you do this, all access to
customer information is deleted, so ensure that this is really what you want.
To delete customer records:
1 On the Customer Info screen, select the record you want to delete.
2 On the menu click on Customer Details, then select Delete.
3 When the confirmation dialog appears, click on OK to delete the record.
Quitting the Customer Info screen
Follow these steps to log out of ICSRT.
1 Ensure that the Customer Info screen is displayed on your monitor.
2 Click the Quit button.
The following dialog displays:
3 Click OK. You will be prompted to confirm that you want to exit before closing the Customer
Info dialog.
If you need to copy the database before quitting, click the Cancel button, and perform the
copy.
If you do not need to copy the database before quitting, click OK.
Note: The For your Information dialog displays only if you have not checked Do not
show this dialog in future in earlier operation(s). It will provide a prompt suggesting that
you copy the database to the required location before exiting so that you will have a
backup of the database.

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