Chapter 2 Setting up ICS Remote Tools 27
ICS Remote Tools User Guide
ICSRT performance tips
In certain situations you may find that ICSRT is operating too slowly. If you do, we recommend
you do one or more of the following things to increase the speed of ICSRT:
• Do not run any other programs on your computer while you are running ICSRT operations. All
programs that are operating on a computer, even those reduced to a icon, require some of the
computer resources to operate.
• Use 9600 baud or higher, if supported by the RAD, when you are using ICSRT to perform a
connected session.
• Using telephone lines that have very little noise reduces the number of communication errors
that occur between the Norstar system and ICSRT. With fewer errors, the data is transmitted
faster to and from the Norstar system.
• Use public network lines. Private network lines are usually compressed to make transmission
more economical, but the compression can interfere with the connection between the computer
and Norstar system. Use public network lines when making a connection to the Norstar
system, or arrange ahead of time to have an uncompressed 64 kbps line available on your
private network.
Removing ICSRT from your computer
If you need to remove ICSRT from your computer, use the Add/Remove Programs utility found
under the Windows Start menus.
The uninstall utility does not remove the databases. If you need to remove databases, refer to
“Deleting a database” on page 40.
ICSRT error messages
When you get an error message dialog from ICSRT, you need to determine what the error message
means and how it affects the Norstar system and ICSRT. Refer to
Chapter 9, Troubleshooting the
ICS Remote Tool, on page 121 for a list of the more common and/or critical errors.
Note: In general, you should not delete or alter any of the commands in the default string.
However, the modem wait for carrier delay (S7) must be set to include both the delay
before the RAD auto-answers and the time for the call to be dialed and connected. Some
modems have a maximum wait of 60 seconds. If this is the case, you may set S7 in the
modem init string to a lower value. If you lower the S7 value and also want the RAD to
auto-answer before the modem times out, you must ensure that the seconds to wait before
answering at the RAD is less than the S7 value. For best results, set the maximum modem
speed to the maximum connect speed.
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