Nortel ICS 6.1 - User Manual

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1-800-4 NORTEL

www.nortel.com/norstar

P0603544 02

Printed in Canada

Norstar and Meridian are trademarks of Nortel Networks

Compact ICS 6.1

System

Coordinator

Guide

Main Page

Table of Contents3
Getting Started with Norstar15
Using this Guide15
Understanding Programming15
Before You Start16
What You'll Need to Do Programming17
Using Buttons17
Using the Buttons under the Display20
The Programming Overlay21
A Map for Working in Programming24
Programming Map (Page 1)25
Starting and Ending a Session27
Ending a Session28
Frequently Used Programming Operations29
Changing the Time and Date on the Display29
Adding or Changing a System Speed Dial31
Program a Name for a Speed Dial33
Changing the Name of a Telephone34
Changing the Name of a Line36
Making Changes to Call Forward no Answer37
Making Changes to Call Forward on Busy39
Making Changes to Do Not Disturb on Busy40
What Would You Like to Do Next42
Answering Calls43
Answering Incoming Calls with Hunt Groups43
Answering an Incoming Call43
Line Buttons44
What Line Indicators Mean44
Rings You May Hear45
Sorting Calls by Distinctive Ring Patterns46
Answering Calls at a Prime Telephone46
Expanding Telephone Button Capacity47
Using a CAP Module48
Customizing Your CAP Module48
Monitoring Telephones with the CAP Module49
Using a KIM as a Central Answer Position49
Release Button53
Hearing Aid Compatibility53
Viewing Information about a Call on the Display54
Using Call Information for a Particular Call54
Displaying Call Information before or after Answering55
Displaying Call Information for a Call on Hold55
Making Call Display Information Appear Automatically at a Telephone56
Changing What Information Is Shown First about a Call56
Picking up a Call Ringing at Another Telephone57
Answering any Ringing Telephone Using Directed Pickup57
Answering any Ringing Telephone Using Group Pickup57
Changing a Pickup Group for a Set58
Answering a Call Using Trunk Answer59
Answer Dns and Answer Keys60
Creating a Conference Call61
Disconnecting One Party61
Independently Holding Two Calls62
Putting a Conference on Hold62
Splitting a Conference63
Removing Yourself from a Conference63
Listening to a Call as a Group64
Canceling Group Listening64
Using Handsfree/Mute65
Answering Calls Without Lifting the Handset65
Making Calls Without Lifting the Handset66
Muting Handsfree66
Changing a Regular Call to Handsfree66
Changing a Handsfree to a Regular Call66
Using Handsfree67
Changing Handsfree for a Telephone68
Changing Handsfree Answerback for a Telephone69
Turning Privacy on or off for a Call70
Creating a Conference by Releasing Privacy70
Making a Call Private70
Checking Call Length Using Call Duration Timer71
Disconnecting by Accident71
Making Calls73
Choosing a Line Using a Line Button75
Line Pools75
Using a Line Pool to Make a Call76
Programming a Memory Button with a Line Pool Feature Code76
Making Calls from an ISDN Terminal77
Changing How You Dial Your Calls77
Using Standard Dial77
Using Automatic Dial77
Using Pre-Dial78
When the Internal Number You Have Called Is Busy78
Priority Call78
Giving a Telephone the Ability to Make Priority Calls79
Making a Priority Call79
Using Ring Again80
Turning on Ring Again80
Canceling Ring Again80
Auto Attendant83
System Answer83
Custom Call Routing (CCR)84
CCR Groups84
Direct Extension Dialing85
Customizing System Answer and CCR85
Turning System Answer on or off86
Turning CCR on or off87
Choosing the Attendant Telephone87
Changing the Language for System Answer and CCR88
Setting Ring Delay before System Answer Takes a Call89
Setting the Ring Delay before CCR Greeting Answers89
Adding/Removing Telephones from CCR Groups90
Using the Pre-Recorded Greetings91
Using Customized Greetings for System Answer and CCR91
Time Available for Customized Greetings93
Recording Customized Greetings for System Answer and CCR Greetings94
Programming or Changing CCR Destinations96
Testing Your Custom System Answer and CCR96
Time Savers for Making Calls97
Storing a Number on a Memory Button for Autodial97
Adding an Autodial Button97
Using Intercom as the Line for Autodial98
Using Last Number Redial99
Preventing a Telephone from Using Last Number Redial99
Using Speed Dial100
Changing and Adding System Speed Dials101
Adding or Changing a User Speed Dial101
Making a Speed Dial Call102
Using Saved Number Redial103
Saving a Number103
Dialing a Saved Number103
Preventing a Telephone from Using Saved Number Redial103
Handling Many Calls at Once105
Using Hold105
Retrieving a Held Call105
Holding Automatically105
Listening on Hold105
Holding a Call Exclusively106
Using Call Queuing106
Using System-Wide Call Appearance (SWCA)107
Incoming Calls108
Outgoing Calls109
No Free Call Keys110
Transferring Calls111
Using the Transfer Feature111
Compact ICS 6.1 System Coordinator Guide111
Transferring a Call111
Transferring External Calls112
Canceling a Transfer112
Using Camp-On114
Parking a Call115
Retrieving a Parked Call115
Using Call Park116
Using Callback117
Forwarding Your Calls119
Forwarding Your Calls to with Norstar119
Canceling Call Forward119
Using Call Forward at Your Telephone119
Overriding Call Forward120
Changing the Automatic Call Forward Settings120
Changing Forward no Answer120
Changing the Delay before a Call Is Forwarded120
Forward on Busy121
DND on Busy121
Call Forward and Voice Mail122
Line Redirection123
Turning on Line Redirection123
Canceling Line Redirection124
Allowing a Telephone to Redirect Calls124
Turning the Redirect Ring for a Telephone on or off125
How Line Redirection Is Different from Call Forward127
Using Line Redirection127
Communicating in the Office129
Paging129
Making a Page Announcement129
Activating and Deactivating the Ability to130
Creating Page Zones130
Using Page with External Paging Equipment132
Sending Messages Using the Display132
Sending a Message132
Canceling a Message You Have Sent133
Viewing Your Messages133
Replying to a Message133
Removing Items from Your Message List134
Viewing Messages You Sent134
Using Voice Call136
Making a Voice Call136
Answering a Voice Call Without Touching Your Telephone136
Preventing Voice Calls to Your Telephone Using Voice Call Deny137
Canceling Voice Call Deny137
Tracking Your Incoming Calls139
Using Call Log139
Call Log Options140
Logging a Call Manually140
Deleting Old Log Items (Autobumping)141
Viewing Your Call Log141
Viewing a Call Log Item141
Erasing Log Items141
Making a Call Using Call Log142
Creating a Password to Your Call Log142
Changing Your Call Log Password143
Deleting an Assigned Password143
Programming a Telephone to Log Calls Automatically143
Using Voice Mail145
Customizing Your Telephone147
Finding out What a Button Does Using Button Inquiry147
Making the Display Darker or Lighter Using Contrast Adjustment147
Changing the Language on the Display148
Programming a Feature Code Onto a Memory Button149
Programming Feature Buttons149
Erasing a Feature Button149
Labeling Your Set151
Applying Button Labelling151
Business Series Terminals151
Identifying the Telephones152
T7316E Business Series Terminal Button Defaults153
T7316 Business Series Terminal Button Defaults155
M7310 Telephone Button Defaults157
M7208 Telephone Button Defaults159
M7324 Telephone Button Defaults159
Default Button Assignments161
Rules of Default Button Assignment161
Moving Line Buttons162
Changing the Type of Ring163
Adjusting the Ring Volume163
Hiding the Message or Calls Indication163
Restoring the Messages and Calls Indication163
User Preferences165
Using User Preferences165
Changing Button Programming166
Changing a User Speed Dial167
Changing Call Log Options168
Changing How Calls Are Dialed168
Changing the Language Used on the Display168
Making the Display Lighter or Darker168
Changing the Ring on the Telephone168
Programming Hunt Groups171
Adding or Removing Members from a Group172
Moving Members of a Group173
Assigning or Unassigning Lines to a Group174
Setting the Distribution Mode175
Setting the Hunt Delay176
Programming Busy Line Setting176
Programming the Queue Time-Out177
Programming the Overflow Set177
Setting the Name178
Allowing/Disallowing an Auxiliary Ringer178
Assigning a Distinctive Ring Pattern to a Hunt Group179
Using Silent Monitor180
Feature Notes182
Using the Hospitality Features185
Hospitality Passwords185
Desk Pswd185
Cond Pswd186
Room/Desk Information186
Programming Room Information187
Call Restrns187
Using the Room/Set Programming188
Programming the Alarm Feature190
Using the Administration Set to Control Alarms191
Using the Alarm192
Canceling an Alarm192
Turning off an Alarm193
Telephone Features195
Installing Business Series Terminals195
Mounting a Business Series Terminal on the Wall196
Installing Norstar Telephones198
Naming a Telephone or a Line200
Moving Telephones200
Stopping Calls from Ringing at Your Telephone: Do Not Disturb (DND)201
Stopping Calls201
Refusing to Answer a Call201
Canceling Do Not Disturb201
Using Do Not Disturb201
Using Background Music202
Turning Background Music off202
Using the Device Attached to the Internal Analog Terminal Adapter203
Using a Data Communication Device with the I-ATA208
Turning off Tones that Can Interfere with Data Transmissions208
Programming Answering Machines or Modems to Answer Calls Automatically209
Using the I-ATA with Modems and Fax Machines209
Troubleshooting for the Device Attached to the I-ATA209
Isdn211
Isdn Bri211
Line Access from an ISDN Terminal212
ISDN BRI Features212
Network Name Display for BRI212
Name and Number Blocking for BRI213
Service Provider Features213
Call Forward213
Canceling Call Forward213
Calling the Number Your Calls Are Forwarded to214
Automatic Call Back214
Automatic Recall214
MCID (Profile 2)214
Network Call Diversion (Profile 2)215
ISDN BRI Terminals215
ISDN Applications216
Videoconferencing and Video Telephony216
Desktop Conferencing216
File Transfer216
Telecommuting216
Group 4 Fax216
Remote LAN Access216
Leased Line Backup217
LAN to LAN Bridging217
Internet and Database Access217
Using System Features219
Using Alternate or Scheduled Services219
Preventing Certain Calls from Being Made219
Making Additional Telephones Ring219
Changing the Lines Used by Outgoing Calls219
Turning Services on and off220
An Example of How to Turn on a Service Manually221
Turning Services on and off Using Feature Codes221
Viewing the Active Services from a Two-Line Display Telephone222
Viewing the Active Services from a One-Line Display Telephone223
Using Passwords225
Using a Basic Password225
Changing Passwords226
Clearing a Call Log Password226
Hospitality Passwords227
Silent Monitor Password227
Using Special Telephones228
Direct-Dial228
Changing the Direct-Dial Telephone Assignments228
Hotline229
Bypassing a Hotline229
Making a Telephone a Hotline Telephone229
Control Telephone230
SM Supervisor230
Using Set Lock231
Changing Set Lock Programming for a Telephone231
Using an Auxiliary Ringer232
Turning the Auxiliary Ringer for a Telephone on or off232
Using Host System Dialing Signals233
Link233
Preventing a Telephone from Using Link233
Pause234
Long Tones234
Programmed Release235
Run/Stop235
Wait for Dial Tone236
Using Tone Dialing for a Call236
Using Your Norstar System from an External Location237
Controlling Access to Your Norstar System237
Direct Inward System Access (DISA)238
Class of Service (COS)238
Maintaining Security238
Accessing Norstar Remotely over the Public Network239
Tones239
Using Class of Service (COS) Passwords240
Changing Your Class of Service240
General System Features243
Disconnect Supervision243
Hunt Groups243
Internal Numbers243
Line Assignment244
Target Line244
Line Pools245
Overflow Call Routing245
M7100 and T7100 Telephones245
Memory Buttons246
One-Line Display246
Prime Line247
Private Lines247
Volume Bar247
Troubleshooting249
Using the Alarm Telephone249
Reporting and Recording Alarm Codes249
Testing the Telephone249
Testing the Telephone Display250
Testing the Telephone Buttons250
Testing the Speaker in the Telephone Handset250
Testing the Telephone Headset251
Testing the Telephone Speaker251
Testing the Power Supply to a Telephone251
Common Feature Displays253
Index257
Backup Programming Overlays277

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Nortel ICS 6.1 Specifications

General

Brand	Nortel
Model	ICS 6.1
Category	Telephone
Language	English

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