Nustep T4 Installation Instructions

Addendum:Account4504–ServiceByAirDTWNuStepBikes
Synopsis:NonstopDeliveryisprovidingthresholdandwhiteglovedeliveryserviceswithassemblyof
NuStepexercisebikesforServiceByAirDTW.Theremaybeexistingequipmentatthelocationtobe
pickedupandpackaged.Allfreightwillbedelivere dtotheNSDlocationviamultiplecarriers,primarily
ForwardAir,ABF,Con‐wayandEstes.Finalconsigneeswillprimarilybelocatedinmedicalfacilities.
ServiceLevels:

Threshold–Deliveryofthefreightwithatwomanteamtothecustomer’sfirstavailableroomattheir
location.

Whiteglove–Deliveryofthefreightwithatwomanteamtothecustomer’sroomofchoice,
unpackaging,debrisremoval,assembly,possiblepickupandpackagingofexistingNuStep.

Scheduling:Contact
toscheduledeliverymustbeini tiatedwith24hoursofreceivingthemerchandise.
Deliverymustbecompletedwith72hoursofreceivingfreight,unlessthereareextenuating
circumstancesonthepartofthefinalcustomer.
SpecialRequests:

Receiving/DockProcedures–Allfreightmustbereceivedregardlessofdamage.Ifthereis carton
damageorvisibledamagetotheproduct,notatethedamageontheBOL,takepicturesandnotifyNSD
immediately.DoNOTcallthefinalconsigneetoschedule.
Scheduling–Whencallingthecustomer ,pleasemake
sureyourepresentyourselfasaServiceByAir
employee.Thiswillhelp alleviatesomeconfusionwithscheduling.NonstopDeliveryhasprovideda
callsheet.Thiscallsheetmustbefilledoutcompletelywhencallingthecustomertoschedule.
PleasebesuretofilethiswiththeNSDdeliverypaperworkasyoumaybe
requestedtoprovideitifany
issueswithschedulingorthedeliveryservicesarise.Ifthisisnotfilledoutproperly andthequestions
arenotaskedofthecustomeratthetimeofscheduling,youmaybereques tedtoreturntothe
customer’slocationatalaterdateto
completethedelivery.
Assembly–AssemblyisrequiredonalldeliveriesoftheT4andT4RmodelsaswellastheT5ordersthat
reflect“split”intheproductdescription(ThenormalT5Nustepsshipfullyassembled).Thedrivers
mayneedtoofferthisserv iceevenifthecustomerdoesnot
requestit.Ifthecustomerrefuses
assembly,NSDmustbecalledwhilethedriversareon‐sitetoauthorize.Ifthisisnotcompleted,you
maybeaskedtoreturntothesitetocompletetheassembly.Theassemblyinstructionsareattached
andshouldnottakemorethan30minutes
tocomplete(ViewtheT4Rinstructionsonpages3&4,the
T5splitinstructionsonpages5‐9andtheT4instructionsstartonpage10).Anyadditionalassembly
timewillneedtobevalidatedbeforeNSDwillauthorizepayment.
Tools–FortheT4Rmodel,a9/16”socketwrench
isneeded.FortheT4model,aPhilipsheadscrew
driverisneeded.FortheT5splitmodel,a3/8”driveratchetisneeded.Pleasemakesureyour
driversarepreparedwiththeappropriateequipment whenmakingthesedeliveries.
Stairs–FortheT4,T4RandT5splitmodels,NSD
isexpectedtocarrythefreightupordownstairsas
requestedbythecustomer.TheT5modelthatshipsFULLYASSEMBELEDissoldasafirstflooror
TM

Nustep T4 Specifications

General

Brand	Nustep
Model	T4
Category	Fitness Equipment
Language	English