NOTE: If you encounter any issue which is not listed above, contact Customer
Service at 800-NUTRI (68874) or email support@nutricookworld.com
for assistance.
LIMITED WARRANTY
FOR NUTRICOOK
Nutricook’s limited warranty
obligations are confined to the
terms set forth below:
Nutricook warrants this product
against defects in materials and
workmanship for a period of two
years from the date of original retail
purchase. This limited warranty is
valid only in the country in which the
product is purchased and comes
with the product at no extra charge,
however shipping and processing
fees will be incurred for returns,
replacements and or refunds.
OBTAINING WARRANTY SERVICE
For limited warranty service, simply
visit www.nutricookworld.com for
Customer Service details of your
respective territory or contact our
customer service department at
support@nutricookworld.com
and we will be glad to help you.
When you contact our customer
service department you will be
asked for your name, address,
telephone number and to provide
proof of the original purchase
(receipt) containing a description
of the product(s), purchase date,
and the appropriate Nutricook
bar code(s). Before you send your
product for limited warranty service
please make sure to keep a copy
of all relevant documents for your
files (receipt, etc.). It is always
recommended to purchase product
insurance and tracking services
when sending your product for
service. Remember, shipping and
processing fees will be incurred and
are not covered by the two-year
limited warranty.
EXCLUSIONS AND LIMITATIONS
This Nutricook Two-Year Limited
Warranty applies only to Nutricook
products distributed by or for
Nutricook that can be identified
by the “Nutricook” trademark,
trade name, logo and bar code.
Nutricook’s Two-Year Limited
Warranty does not apply to any
other products that may appear
to be authentic, but were not
distributed/sold by Nutricook.
Normal wear and tear is not covered
by this limited warranty.
This limited warranty applies to
consumer use only, and is void when
the product is used in a commercial
or institutional setting.
This limited warranty extends
only to the original consumer
purchaser and is not transferable. In
addition, proof of purchase must be
demonstrated.
Repair or replacement of the
product (or, if repair or replacement
is not feasible, a refund of the
purchase price) is the exclusive
remedy of the consumer under this
limited warranty. Nutricook shall
not be liable for any incidental or
consequential damages for breach
of this limited warranty or any
implied warranty on this product.
This limited warranty does not apply:
(a) to damage caused by accident,
abuse, misuse, or misapplication;
(b) to damage caused by
improper maintenance (including
unauthorized parts service); (c) to
a product or a part that has been
modified in any way; (d) if any
Nutricook bar code or trademark
has been removed or defaced; and
or (e) if the product has been used
with an adapter/converter.
Issue Possible Cause Solution
Air Fryer will not
turn on
Unit is not plugged in.
Plug in unit to an electrical outlet. DO NOT use
the unit in locations with different electrical
specifications or plug types.
Press POWER
to turn it on.
CLOSE BASKET
appears on the
display
The air fryer basket is open.
Close air fryer basket.
When cooking, closing the air fryer basket
after it was opened will resume cooking cycle.
Food is
undercooked
Air fryer basket is overloaded.
DO NOT overfill the air fryer basket with food.
Overfilling will result to uneven cooking. It is
recommended to fry smaller batches of food
as this will allow proper air circulation for even
cooking and browning.
It is recommended to shake the basket or flip
your food once or more, as desired to check
for doneness. This will also allow even cooking
and browning.
White smoke is
coming out from
the unit
Excess oil and naturally high fat
foods may produce white smoke
while cooking.
This is normal. It is recommended to empty
oils or fats accumulated in the cooking pot
between batches of cooking to avoid excess
smoke.
The air fryer basket and cooking
tray have not been cleaned from
previous use.
Follow care and maintenance instruction to
clean accessories and remove dried food
debris or grease after every use.
Using oil with low smoke point
such as olive oil may produce
excess smoke.
Use oil with high smoke point such as
avocado, canola or grapeseed oil.
Black smoke is
coming out from
the unit
Food is burning.
Immediately turn off the unit and unplug. Wait
for smoke to stop before opening the air fryer
basket. Clean all accessories thoroughly.
There is a circuit problem.
Immediately turn off the unit and unplug.
Wait for smoke to stop before opening the air
fryer basket. Contact customer service for
assistance.
WARNING: DO NOT attempt to use the
unit.
Display shows
error code
ERR 01 or E1
Temperature sensor open
circuit.
WARNING:
Stop using the unit when these error codes
appear.
Disconnect from power supply and contact
Customer Service immediately.
Display shows
error code
ERR 02 or E2
Temperature sensor short
circuit.
Display shows
error code
ERR 03 or E3
Overheating.
Troubleshooting Warranty
2322
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