16 | OxyPure Smart
TROUBLESHOOTING GUIDE
CLEAN and REPLACE FILTER Indicators have not reset after the filter(s) have
been cleaned or changed.
1. T
he Filter Sensor is not reading the new filter. Turn the OxyPure off then on again. Press and
hold down TIMER for 2 seconds until a beep is heard.
2. Turn the OxyPure off, unplug and adjust the filter(s). Plug in and turn the OxyPure ON again.
3. The Filter Slot Cover in back rear is not securely in place. Make sure Filter Slot Cover is on
securely.
4. The Filter Sensor is dirty. Clean the Filter Sensor.
ULTIMATE CLEAN does not come on when pressed.
The OxyPure is not reading the function selected. Turn the OxyPure on and off by pressing POWER
twice.
Power is blinking red.
1. The Bio-Guard™ filter is not properly installed or is loose. Turn off and unplug the OxyPure.
Check that the filters are properly installed and are not loose. Plug in the OxyPure and press
POWER to turn it on.
2. When the Filter Slot Cover is removed, POWER will be backlit solid red. Pressing POWER will
make it blink. However, as a safety measure, the OxyPure will not operate when the Filter Slot
Cover is removed. Ensure that Filter Slot Cover is installed securely.
The Odor Sensor is not resetting itself and not clearing all bars. All bars on the control
panel are flashing.
Run the OxyPure manually for 8 hours or overnight. If the problem persists, contact Customer
Service by emailing help@nuwavenow.com.
The OxyPure does not turn on.
1. The plug is not in the wall outlet. Plug into wall outlet.
2. POWER on the touchpad panel is not on. Press POWER.
3. The Filter Slot Cover in the back rear is off or loose. Make sure Filter Slot Cover is on
securely.
TIMER does not work when pressed.
The OxyPure is not reading the function selected.
Press FAN SPEED or AUTO, then press TIMER.
The fans are not blowing.
1. An appropriate outlet is not being used. Make sure outlet has appropriate voltage for use.
2. The Filter Slot Cover in back rear is not properly in place. Make sure Filter Slot Cover is on
securely.
3. Check the Air Vent for obstructions.
Speed of the airflow is not changing when FAN SPEED is pressed.
The OxyPure may be in AUTO mode. Set the OxyPure to another operating mode on the touchpad
then press “FAN SPEED”.
Airflow from the Top Vent is weak.
The air filter(s) are dirty. Change or clean the air filters.
The OxyPure is producing smoke or odor.
The air filter(s) are dirty. Change or clean the air filters. If the problem continues, contact Customer
Service by emailing help@nuwavenow.com.
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