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TROUBLESHOOTING GUIDE
CLEAN 2/3 FILTER Indicator has not reset after the filter(s) have been cleaned.
1. T
he Filter Sensor is not reading the reinstalled filter(s). Turn the OxyPure off then on again.
Press and hold down TIMER for 2 seconds until a beep is heard.
2. Turn the OxyPure off, unplug and adjust the filter(s) by removing and reinstalling them into
their proper slots. Plug in and turn the OxyPure ON again.
3. The Filter Slot Cover in back rear is not securely in place. Make sure Filter Slot Cover is on
securely.
4. The Filter Sensor is dirty. Clean the Filter Sensor.
ULTIMATE CLEAN does not come on when pressed.
The OxyPure is not reading the function selected. Turn the OxyPure on and off by pressing POWER
twice.
Power is blinking red.
1. The Bio-Guard
®
filter is not properly installed or is loose. Turn off and unplug the OxyPure.
Check that the filters #1 and #2 are properly installed into their correct slots and are not loose.
Plug in the OxyPure and press POWER to turn it on.
2. When the Filter Slot Cover is removed, POWER will be backlit solid red. Pressing POWER will
make it blink. However, as a safety measure, the OxyPure will not operate when the Filter Slot
Cover is removed. Ensure that Filter Slot Cover is installed securely.
The Odor/Air indicators are flashing or on high.
1. Place the OxyPure in a different room, and run manually for 8 hours.
2. Clean the odor and lter sensors.
If the problem persists, contact Customer Service by emailing
For Amazon Purchases: support@nuwavenow.com For All Other Purchases: help@nuwavenow.com
The OxyPure does not turn on.
1. The plug is not in the wall outlet. Plug into wall outlet.
2. POWER on the touchpad panel is not on. Press the POWER button.
3. The Filter Slot Cover in the back rear is off or loose. Make sure Filter Slot Cover is on securely.
Check that the tabs are not damaged or broken off.
4. Be sure the filters are secure in their designated slots. Pull each filter out partially, then
securely slide back into its slot.
5. Check if the Oxypure is on sleep mode.
TIMER does not work when pressed.
The OxyPure is not reading the function selected. Press FAN SPEED or AUTO, then press TIMER.
The fans are not blowing.
1. An appropriate outlet is not being used. Make sure outlet has appropriate voltage for use.
2. The Filter Slot Cover in back rear is not properly in place. Make sure Filter Slot Cover is on
securely.
3. Check the Air Vent for obstructions. See page 15 on how to remove the Inner Vent Screen.
Speed of the airflow is not changing when FAN SPEED is pressed.
The OxyPure may be in AUTO mode. Set the OxyPure to another operating mode on the touchpad
then press “FAN SPEED”.
Airflow from the Top Vent is weak.
The air filter(s) are dirty. Clean the air filters.
The OxyPure is producing smoke or odor.
The air filter(s) are dirty. Clean the air filters. If the problem continues, contact Customer Service by
emailing: For Amazon Purchases: support@nuwavenow.com For All Other Purchases: help@nuwavenow.com
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