If there's no sound when you're using your SHIELD TV, try the troubleshooting
steps below. Try playing a video or song after each step to see if your sound
is working.
• If you are using a monitor, check that your monitor has an audio
output. Many monitors do not have audio output, and require
headphones or speakers.
• Check that your TV's sound or AV receiver isn't muted.
• Check that Android volume isn't muted. Increase the volume on
your SHIELD
Controller or Remote.
• If you're using SHIELD TV with a separate AV receiver, check that
the TV is connected to the AV receiver properly. If you hear sound from
the TV but not the receiver, there may be an issue with the connection.
• Some HDMI to DVI/VGA adapters may not support audio. If
possible, connect your SHIELD TV to an HDMI port on your TV without
using an adapter.
• Try using a different HDMI input on your TV for your SHIELD
TV. Many TVs have several HDMI ports.
• If you are using headphones plugged into SHIELD
Controller or
SHIELD Remote, you will be unable to hear AC3 and Dolby audio
formats.
• Update to the latest SHIELD system update and receiver
firmware.
• If multiple audio output devices are connected to your SHIELD TV
simultaneously, see the
audio/mic routing policy.
• Restart your SHIELD.
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