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Troubleshooting
Sometimes things do not go according to plan. When issues arise, do not hesitate to contact us and our Tech Support team will leap
into action. Some typical questions are answered here. For more information, consult the FAQs on the Ocean Insight website.
Ocean SR2 Connected to Computer Prior to Application Installation
Windows Operating Systems
If you connected your Ocean SR2 device to the computer prior to installing your spectroscopy application (OceanView) on a Windows
platform, you may encounter installation issues that you must correct before your Ocean Insight device will operate properly.
Follow the applicable steps below to remove the incorrectly installed device, device driver, and installation files.
Remove the Unknown Device from Windows Device Manager
1. Open Windows Device Manager. Consult the Windows operating instructions for your computer for directions, if needed.
2. Locate the Other Devices option and expand the Other Devices selection by clicking on the "+" sign to the immediate left.
If these procedures do not correct your device driver problem, you must obtain the Correcting Device Driver Issues document
from the Ocean Insight website: OceanInsight.com
Improperly installed USB devices can also appear under the Universal Serial Bus Controller option. Be sure to check this
location if you cannot locate the unknown device.
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