BA_GMLW OTE bis V3.4 SHORT_EN_20090408_V1 Page 16 of 25
7.3 Trouble shooting
Should a defect or problem arise, despite the selection of parts of highest quality and the painstaking
care put into production, please notify your contracting partner or the OCHSNER customer service de-
partment with the heat pump model and product number at the following numbers.
Customer service Austria: Tel.: 0043(0)504245 -14
E-Mail: kundendienst@ochsner.at
Customer service Germany: Tel.: 0049(0)3628 58 108 - 0
E-Mail: kundendienst@ochsner.de
The heat pump model and product number can be found on the heat pump rating plate which is located
on the rear of the unit.
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