OJO OJO500 - Warranty

Specs Warranty Info
eUrban,LLC provides the following limited product and performance warranties
(the “Warranty”) to each OjO (“Scooter”) owner when purchased directly from
eUrban, LLC, or an authorized retailer, that the Scooter is complete and
the functional parts will be free of defects for the periods and under the terms
indicated below.
Warranty Period
• This Warranty begins on the rst day you, as a retail purchaser, take
possession, or register your Scooter (whichever is earlier). The Warranty
period is for two (2) years.
• Parts repaired or replaced under this Warranty are covered only until
the Warranty period ends, or as otherwise provided by applicable law.
(The Warranty cannot be transferred to another owner or scooter)
• In order to obtain Warranty service, call 1-877- 557-1053, or take your
Scooter (at your discretion) to an authorized OjO retailer/ service center.
An OjO Service Technician will determine if you have an issue that is
covered by the Warranty. Go to ojoscooter.com for further information.
We request that you have your OjO Scooter serviced at an OjO Service
Center. If you decide to maintain it yourself, or have it maintained/
serviced by an independent repair facility, we require that you use
genuine OjO parts. Be aware, however, that service performed
independently from OjO may result in the voidance of the
Warranty Maintenance Exclusion.
Regular maintenance is not included with your OjO purchase. These
expenses are the customer’s responsibility.
Genuine OjO Replacement Parts
Warranty repairs are to be performed by OjO service centers who use
only genuine OjO parts.
Covered Items
The Warranty covers the repair or replacement, at OjO’s option, of any
part that is defective in material or factory workmanship under normal
use for the applicable Warranty period. Regular required maintenance or
replacement of expendable maintenance items are not covered by
the Warranty.
Battery Warranty
• The battery on the OjO Scooter is warrantied for two (2) years. The terms
of this battery warranty are set forth in this Section.
• If your battery requires Warranty service, OjO will (at its sole discretion)
repair the battery, or replace it with a factory-reconditioned battery that
has an energy capacity equal to, or better than, that of the original
battery when the failure occurred. This is based on a prorated basis.
Due to the battery chemistry, there is a normal, expected reduction in
range/capacity that battery packs can yield over time and usage.
Depending on use and storage conditions, battery capacity (and
resultant range) will diminish during the duration of this
Warranty period.
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