Error Code 370, 371, 372 (Duplex paper jam)
1
Remove any documents from the scanner’s document tray.
2
Lift the scanner unit.
3
Press the top cover open button (1) and
completely open the top cover.
4
Carefully lift out the image drum and toner
cartridge as an assembly. Be careful not to
touch or scratch the green drum surface.
5
Remove the Duplex unit by raising the colored
handles on each side, and holding the handles
and gently lifting it out.
NOTES & CAUTIONS:
•
Do not touch the sponge roller on top
of the Duplex unit.
1
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