GM
Participation in
BBB
AUTO
LINE
-
Alternative Dispute
Resolution
Program*
*This
program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet:
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in this
program.-
Both Oldsqobile and your Oldsmobile retailer &e
,
committed to making sure you are completely satisfied
with your new vehicle. Our experience.has shown that,
if a situation arises where you feel your concern has not
been adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is veq
successful.
There may be instances where an impartial third-party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To
assist
in
resolving these
disagreements .Oldsmobile voluntarily participates in
BBB AUTO
LINE.
BBB AUTO
LINE
is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease a GM vehicle.
.
If
you are not satisfied after following
the
Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus
4200
Wilson Boulevard
Suite 800
Arlington, VA
22203
Telephone: 1-800-955-5
100
To'file
a
claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN),
and
a statement of the nature
of
your complaint.
Eligibility is limited by vehicle age
and
mileage, and
other factors.
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