Oldsmobile 1997 Cutlass - Customer Satisfaction Procedure

Customer Satisfaction Procedure
Oldsmobile retailers have the facilities, trained
technicians and up-to-date information to promptly
address any concerns you may have. However,
if a
concern has not been resolved to your complete
satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member of
retail facility management. Normally, concerns can be
quickly resolved at that level.
I€ the matter has already
been reviewed with the Sales, Service or
Parts Manager,
contact the owner of the retail facility or the
General Manager.