Customer Assistance Infomation
254
Oldsmobile.
If
this mediation is
unsuccessful, an informal hearing will
be scheduled where eligible customers
may present their case to an impartial
third-party arbitrator.
The arbitrator will make a decision
which you may accept or reject. If you
accept the decision, GM
will
be bound
by that decision. The entire dispute
resolution procedure should ordinarily
take about
forty
days from the time you
file a claim until a decision is made.
Some state laws may require you to use
this program before filing a claim with a
state-run arbitration program or in the
courts. For further information, contact
the BBB or the Oldsmobile Customer
Assistance Center at 1-800-442-6537.
"This program may not be available in all
states, depending
on
state
law.
Canadian
owners refer to
your
Warranty and Owner
Assistance information booklet. General
Motors reserves the right to change
eligibility limitations and/or to discontinue
its participation in this program.
I
REPORTIA /G SAFETl
'DEFECTS
TO
THE
UNITED STATES
GOVBNMENT
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA), in addition to notifying
General Motors.
If
NHTSA receives similar complaints,
it may open an investigation, and if it
finds that a safety defect exists in a
group
of
vehicles, it may order a recall
and remedy campaign. However,
NHTSA cannot become involved in
individual problems between you, your
dealer,
or
General Motors.
To contact NHTSA, you may either call
the Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123 in the
Washington, D.C. area)
01:
write to:
NHTSA
U.
S.
Department of Transpartation
Washington, D.C. 20590
Yc
IU
can a1
so
obtain other information
about motor vehicle safetv from
the
Hotline.
I
REPORTING SAFETYDEFECTS
TO THE
CANADL4N
GOI%RN..NT
If you live in Canada, and
you
believe
that your vehicle has a safety defect,
you should immediately notify
Transport Canada, inaddition to
notifying General Motors of Canada
Limited. You may write
to:
Transport Canada
Box 8880
Ottawa, Ontario I-ClG 3J2.
I
REPORTING SAFETYDEFECTS
TO GENEMIMOTORS
In addition to notlfylng NHTSA (or
Transport Canada) in a situation like this,
we certainly hope you'll notify
us.
Please
call
us
at
1-800-442-6537,
or
write:
Oldsmobile Customer Assistance
Network
P.O.
Box 30095
Lansing,
MI
48909
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