GM
Participation in
BBB
AUTO
LINE
--
Alternative Dispute
Resolution Program*
*This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in
this program.
Both Oldsmobile and your Oldsmobile retailer are
committed to making sure you
are
completely satisfied
with your new'vehicle.
Our
experience has shown that, if
a
situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described,eqlier in
this
section is very successful.
There may be instances where an impartial third party
can assist in arriving at
a
solbtion to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Oldsmobile voluntarily participates in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease a
GM
vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
,Council
of
Better Business Bureaus
4200
Wilson Boulevard
Suite
800
Arlington, VA
22203
Telephone:
1-800-955-5
100
To
file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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