12
7 Frequently
asked
questions
My Bluetooth headset does not switch on.
The battery level is low. Charge the headset.
I cannot pair my Bluetooth headset with a
mobile phone.
The Bluetooth is disabled. Enable the
Bluetooth feature on your mobile phone and
turn on the mobile phone before you turn on
the headset.
Pairing does not work.
Make sure the headset is in pairing mode.
• Follow the steps described in this user
manual (see ‘Charge and pair your
headset’ on page 4).
• Make sure that the LED light flashes
rapidly on the right side of the headset.
The mobile phone cannot find the headset.
• The headset may be connected to a
previously paired device. Turn o the
connected device or move it out of
range.
• Pairing may have been reset or the
headset has been previously paired
with another device. Pair the headset
with the mobile phone again as
described in the user manual (see
‘Charge and pair your headset’ on page
4).
My Bluetooth headset is connected to a
Bluetooth stereo enabled mobile phone,
but music only plays on the mobile phone
speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through the
headset.
The audio quality is poor and crackling noise
can be heard.
The Bluetooth device is out of range. Reduce
the distance between your headset and
Bluetooth device, or remove obstacles
between them.
The audio quality is poor when streaming
from the mobile phone is very slow, or audio
streaming does not work at all.
Make sure your mobile phone not only
supports (mono) HSP/HFP but also supports
A2DP (see ‘Technical data’ on page 9).
Why is there a lag between the sound and
video when I use the ONKYO True Wireless
Headphones for watching videos or playing
games?
Constant audio lag behind video scenes would
be found when you are watching videos or
playing games with the ONKYO True Wireless
Headphones. The audio lag is due to the time
for audio synchronization between the left
and right sides of the headset, so the audio
may have delay compared to the video scenes.
Audio lag is not a problem for listening
to music with the Onkyo True Wireless
Headphones.
For further support, visit
www.onkyo-headphones.com
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