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Limited Warranty Exclusions
This Limited Warranty becomes null and void if product failure is deter-
mined to be the result of any of the following :
Careless operation or handling, misuse, abuse and/or lack of main-
tenance or use not in accordance with the Onsen Operating Manual.
Freeze damage.
Installation in a corrosive or otherwise destructive environment.
Inadequate water quality.
Incorrect gas or water pressure.
Scale buildup.
When used as a pool heater.
Product is used in a hot water circulation loop (ex: in-oor heating).
Acts of Force Majeure.
Limited Warranty Claims and Shipping Costs
All warranty claims must be pre-approved by Onsen before shipment of
products and/or parts.
Any warranty related shipments to Onsen that have not been pre-approved
by Onsen will be the responsibility of the shipper.
For pre-approved warranty claims, responsibility for shipping costs will be
allocated as follows :
Within 60 DAYS of the date of purchase: ground shipping within Canada
only (territories excluded) will be covered by Onsen with the carrier of
Onsen’s choosing.
After 60 DAYS of the date of purchase: customer is responsible for ship-
ping costs.
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